Since the launch of the economic reform Đổi Mới in 1986, Vietnam has taken effective steps toward an open and supportive business environment. As of 2022, Vietnam makes it to be among the top 10 destinations for software outsourcing services.So, what factors make Vietnam stand out, and what challenges remain? This article will dig into the pros and cons of IToutsourcing in Vietnam, pluswhat we can do (and are actually doing) to resolve these disadvantages. But first, let’s take a look at Vietnam’s IT outsourcing infrastructure!
Vietnam IT Outsourcing Market Outlook 2022
5 Benefits Of IT Outsourcing In Vietnam
IT outsourcing to Vietnam brings loads of benefits regarding resources and quality, facilitated by competitive pricing, strong IT infrastructure, and an open business environment for the IT sector.
1. Cost saving
Spanning South-East Asia – one of the cheapest regions in the world, Vietnam has successfully seized this pricing advantage to become the6th-greatest destination for software development. As of 2022, Vietnam scores 99.8/100 in Cheap manufacturing costs rated by the US NEWS and is among Asia’s lowest, according to a survey by TMX Global. That’s why the first benefit of IT outsourcing to Vietnam is a much lower cost than that in most other IT outsourcing countries. For example, it takes $20-$45 per hour to hire a senior Vietnamese developer and $65-$130 per hour for an American one.
2. Access to qualified IT human resources
As quality is a prerequisite while the IT sector is so particular, a skilled IT workforce is vital to ensure qualified and secured software products. Talking of numbers, Vietnam has 1,08 million IT staff including 400,000 programmers. 148 Vietnamese universities and 412 vocational colleges are qualified to provide IT education, adding 62,000 IT human resources to the market annually. In a quality manner, Vietnamese IT labor is considered skilled, hard-working, and trustworthy, acting as per what they promise and adhering to the plan. Some achievements that they’ve got:
Top ten countries with the highest number of engineering graduates (2022)
Vietnam ranks 29th in terms of Skillvalue Worldwide in the Developer Skills Chart of Skill Value Report (2018).
Top 06 worldwide in Developer Skills Charts of Topcoder (2022).
Rank 23rd worldwide in Developer Skills Charts of Hackerrank’s Report (2016).
3. Keeping pace with new technologies
Another advantage of outsourcing IT functions in Vietnam is that you can utilize innovative technologies ability to build software applications with enhanced quality, security, and user experience. Here, how does Vietnam actually develop new technologies ability?Education comes first! Annually adding, adjusting, and enhancing training programs in AI, Data Science, Big Data, Cloud Computing, IoT, VR / AR, Blockchain, 3D Printing, etc. Also, hosting awards to encourage initiatives for new technologies, such as the AI Award 2022 and RMIT Blockchain FinTech 2022.Next is infrastructure, Vietnam is ambitious to build a National AI Research and Development Program with an AI Valley in Quy Nhon. We also establish many communities for specific technologies, such as the Vietnam Blockchain Association (VBA), VietAI, AI4Life, Artificial Intelligence Community, etc.
4. Access to dedicated end-to-end IT services
A big bonus when outsourcing software development in Vietnam is comprehensive and professional end-to-end IT services, thanks to the rise of end-to-end IT outsourcing firms. Take LTS Group, for instance, we have LTS EDU specializing in IT training, LTS for software development, LQA for software quality assurance, and GDS for digital transformation. Meaning that our clients will conveniently get comprehensive services to optimize their business outsourcing.
5. Open and stable business environment
Vietnam ranks 21st globally in Open For Business fueled by a stable society and supportive government policies. Dig deeper, Vietnam is a united nation with one party and religions co-existing beautifully. Vietnam is almost free of religious conflict. Also, the government has provided many exemptions and reductions in tax, land rental, etc exclusively for the IT industry. Hence, outsourcing to Vietnam will help business owners lower the risks of being distracted by unfavorable social situations or struggling with complicated cross-border procedures when working with offshore partners. Also read: Top IT outsourcing companies in Vietnam
Disadvantages Of IT Outsourcing In Vietnam
Yes, the above benefits are undoubtedly great, but the challenges of IT outsourcing in Vietnam do exist. Let’s dig into them and see what we can do to resolve them!
1. English is not a native language
Vietnamese software developers have used English for many years as the official working language when working with global partners. But, above all, English is not a native language, and you shouldn’t expect perfect English communication when working with Vietnamese IT providers. This is probably the biggest challenge when IT outsourcing to Vietnam.So, how IT companies in Vietnam are improving this, and how the clients can lower the risks?Apart from English subjects as mandatory at schools, companies themselves are encouraging English learning in specific ways. For example, at our holding company LTS Group, we have an active English club with hands-on communication sessions every morning, plus set Friday as a fully English-speaking day. And 86% of our employees can communicate well in English.On the other hand, as a client, you should carefully assess the people that will communicate with you and report to you during the project, especially the project leader. Another tip is to prioritize vendors with solid experience in working with global clients from various countries.
2. Time Difference
A common disadvantage in offshore development that not only Vietnam facing is the timezone barrier. Vietnam with the GMT+7 timezone is 11 hours ahead of the US and 7 hours ahead of the UK, for example. So, it can be a challenge if you work on an agile development model that often requires real-time interactions and responses.So, the solutions are so clear here. The client can consider the project-based model to minimize interactions or both parties together find a proper way of communication and reporting to lower the barrier of timezone.
Key Takeaways
There’re always pros and cons when working with an offshore development provider. In the case of IT outsourcing in Vietnam, the juiciest benefits are probably competitive costs and quality assurance while the biggest challenge lies in the language barrier. Still, overall, we see that the benefits of outsourcing to Vietnam outweigh the drawbacks, proven by the current strong position of Vietnam on the global IT outsourcing map.
About LQA
LQA is the first independent quality assurance company in Vietnam. We’re a member of LTS Group which specializes in software QA, software development and BPO. If you are seeking dedicated end-to-end IT services or specific IT functions, don’t hesitate to leave us a message and get our responses in no time!
Kiểm thử phần mềm là một quy trình quan trọng trong vòng đời phát triển phần mềm. Tuy nhiên, nhiều doanh nghiệp với sự hạn chế về nguồn lực cũng như chuyên môn và thời gian đã lựa chọn thuê ngoài dịch vụ testing như một giải pháp thay thế hữu hiệu cho nguồn lực nội bộ.
Trong bài viết này, chúng ta sẽ tìm hiểu 5 lý do tại sao nên thuê ngoài dịch vụ testing nhằm giúp các doanh nghiệp có thêm thông tin trong việc lựa chọn giữa insourcing và outsourcing.
1. Hiệu quả về chi phí
Sử dụng dịch vụ testing thuê ngoài giúp doanh nghiệp giảm thiểu các chi phí về nhân sự, quản lý và cơ sở hạ tầng cho hoạt động kiểm thử phần mềm.
Đầu tư nguồn nhân lực và cơ sở hạ tầng cho một quy trình kiểm thử phần mềm nội bộ luôn là một thách thức với các doanh nghiệp có nguồn lực hạn chế. Bằng việc sử dụng dịch vụ testing của công ty kiểm thử phần mềm, doanh nghiệp có thể tránh được một số vấn đề như sau:
Sự thiếu hụt nguồn nhân lực testing trong bối cảnh cuộc chiến nhân tài công nghệ ngày càng gay gắt.
Chi phí tuyển dụng và phúc lợi cho nhân viên trong ngành IT cao.
ROI thấp do nhu cầu sử dụng thấp nhưng chi phí đầu tư cho cơ sở hạ tầng (phần mềm, thiết bị test) cao.
2. Cải thiện chất lượng kiểm thử
Thuê ngoài dịch vụ testing giúp doanh nghiệp tăng chất lượng kiểm thử nhờ nguồn nhân lực có chuyên môn cao, đa dạng phương pháp kiểm thử và tiếp cận nhiều luồng quan điểm khách quan hơn.
Lợi ích về nguồn nhân lực
Nguồn nhân lực testing tại các công ty chuyên về dịch vụ kiểm thử phần mềm thường được đào tạo bài bản và có nhiều kinh nghiệm trong ngành. Ngoài ra, các công ty dịch vụ chuyên nghiệp có khả năng thu hút được các chuyên gia trong ngành cao hơn. Do đó, thuê ngoài testing giúp doanh nghiệp ở mọi quy mô tiếp cận nguồn nhân lực chất lượng cao và thực hiện việc kiểm tra chính xác hơn.
Đa dạng phương pháp kiểm thử
Trong một số trường hợp, việc kết hợp các phương pháp kiểm thử khác nhau giúp gia tăng hiệu quả phát hiện lỗi và giảm chi phí kiểm thử phần mềm về lâu dài cho doanh nghiệp. Tuy nhiên, để đầu tư một đội ngũ kiểm thử nội bộ đa chuyên môn luôn là một thách thức.
Ví dụ: Xu hướng kết hợp phương pháp Kiểm thử thủ công và Kiểm thử tự động trong một sản phẩm phần mềm đang trở nên phổ biến.
Kiểm thử thủ công cho functional testing, compatibility testing.
Kiểm thử tự động cho API testing và performance testing, cũng như các thao tác lặp đi lặp lại.
Tuy nhiên, kiểm thử tự động yêu cầu người kiểm tra có khả năng về code và các công cụ phần mềm hỗ trợ nhưSelenium,Katalon và không phải nhân viên kiểm thử thủ công nào cũng có thể nhanh chóng chuyển qua kiểm thử tự động. Do vậy, việc thuê ngoài testing sẽ giúp doanh nghiệp liên tục cập nhật các công nghệ, phương pháp testing mới nhất, mang lại hiệu quả phát hiện lỗi và lợi ích về đường dài cao hơn.
Tiếp cận nhiều luồng quan điểm
Một nhóm kiểm thử nội bộ có thể có các thiên kiến hoặc những hiểu biết trước về sản phẩm và chỉ chăm chú vào các khía cạnh đó. Tuy nhiên, một nhóm kiểm thử bên ngoài không có kiến thức trước đó về sản phẩm sẽ chú ý đến mọi góc cạnh và có xu hướng đánh giá lỗi khách quan hơn, nhìn ra nhiều vấn đề hơn và thực hiện testing toàn diện hơn.
3. Giảm thời gian đưa sản phẩm ra thị trường
Một lợi ích khác của việc thuê ngoài testing là sự linh hoạt trong việc tăng/giảm quy mô nhóm để nhanh chóng đáp ứng với các biến số và tránh sự gián đoạn trong quá trình phát triển phần mềm.
Ngoài ra, quy trình làm việc tối ưu cùng năng suất làm việc cao của công ty kiểm thử phần mềm cũng góp phần đẩy nhanh giai đoạn kiểm thử, giúp rút ngắn thời gian phát triển và đưa sản phẩm ra thị trường nhanh hơn.
4. Giảm rủi ro mâu thuẫn nội bộ
Thuê ngoài dịch vụ testing giúp doanh nghiệp giảm được rủi ro về mâu thuẫn giữa nhóm phát triển và nhóm kiểm thử trong một quy trình phát triển phần mềm.
Trong khi các nhà phát triển muốn hoàn thành công việc trong thời gian ngắn nhất, các chuyên gia kiểm thử thường vô tình kéo dài thời gian phát triển với việc cố gắng tìm ra lỗi và yêu cầu sửa lỗi. Do đó, mâu thuẫn này luôn tồn tại trong các công ty công nghệ và việc thuê ngoài đội kiểm thử sẽ giảm thiểu tình trạng xung đột trong nội bộ công ty.
5. Tập trung vào lĩnh vực cốt lõi
Một lợi ích rõ ràng khác của việc thuê ngoài dịch vụ tesing là doanh nghiệp có thể tập trung nguồn lực vào các hoạt động quan trọng và mang lại hiệu quả sử dụng nguồn lực cao hơn. Ngoài ra, việc chuyển giao bớt công việc cho đối tác giúp giảm áp lực lên các nhân viên của công ty, giúp mọi người làm việc năng suất hơn và tạo nên môi trường làm việc hiệu quả hơn.
Lựa chọn đối tác kiểm thử tin cậy với LQA
Như vậy, có nhiều lợi ích để một công ty quyết định thuê ngoài dịch vụ testing. Nếu bạn đang tìm kiếm những yếu tố này thì kiểm thử phần mềm thuê ngoài rất đáng để cân nhắc:
Tiết kiệm chi phí
Cải thiện hiệu quả kiểm thử
Hiệu quả về đường dài
Giảm thời gian phát triển sản phẩm
Giảm rủi ro mâu thuẫn nội bộ
Tập trung vào lĩnh vực cốt lõi
LQA là một công ty chuyên về dịch vụ kiểm thử và đảm bảo chất lượng phần mềm với 6 năm kinh nghiệm cung cấp giải pháp tùy chỉnh cho khách hàng đến từ 9 quốc gia. Liên hệ LQA ngay để được tư vấn về dịch vụ kiểm thử phần mềm cũng như các kiến thức liên quan!
Thuê ngoài (outsourcing) là hình thức sử dụng dịch vụ bên ngoài để thực hiện các quy trình kinh doanh của doanh nghiệp, thường là các hoạt động không cốt lõi hoặc các hoạt động nằm ngoài chuyên môn hiện tại của doanh nghiệp. Doanh nghiệp có thể thuê ngoài toàn bộ dự án, thuê ngoài một phần, hoặc thuê nhân viên từ nhà cung cấp trong một khoảng thời gian nhất định.
Để biết Tại sao doanh nghiệp nên lựa chọn outsourcing và Cách outsource hiệu quả, bài viết sẽ nói về:
Lợi ích của việc outsourcing
Những lĩnh vực có xu hướng outsource cao nhất
Yêu cầu cần thiết để outsource thành công
Thống kê lợi nhuận trong thị trường BPO toàn cầu giai đoạn 2016-2025
Tại sao doanh nghiệp outsource – 3 lợi ích cốt lõi của việc outsourcing
1. Outsourcing giúp doanh nghiệp tăng lợi thế cạnh tranh
Lợi thế cạnh tranh của doanh nghiệp thể hiện ở khả năng tạo ra sản phẩm/dịch vụ chất lượng cao với chi phí thấp hơn trong khoảng thời gian ngắn hơn. Sử dụng dịch vụ thuê ngoài là một trong những lựa chọn hoàn hảo để đảm bảo các yếu tố đó, cụ thể:
#1: Tăng chất lượng sản phẩm
Việc thuê ngoài giúp doanh nghiệp có được nguồn lao động chất lượng cao và quy trình hiệu quả cho sản phẩm/dịch vụ của mình.
Đặc biệt, với những ngành đặc thù, chẳng hạn như Công nghệ thông tin, việc thuê ngoài để tận dụng nguồn nhân lực high-tech là rất cần thiết để doanh nghiệp bắt kịp với các xu hướng công nghệ mới nhất nhằm nâng cao chất lượng và giảm thiểu các rủi ro cho doanh nghiệp.
#2: Giảm chi phí
Các chi phí cho tuyển dụng, lao động, quản lý, cơ sở vật chất sẽ được giảm thiểu thông qua việc thuê ngoài. Trung bình, doanh nghiệp tiết kiệm được 15% chi phí khi outsource. Đồng thời, Deloitte 2020 Global Outsourcing Survey đã chỉ ra rằng 70% doanh nghiệp thuê ngoài vì lợi ích cắt giảm chi phí.
#3: Giảm thời gian đưa sản phẩm ra thị trường
Khi outsource, doanh nghiệp có thể tiếp cận nguồn lực mạnh mẽ của các công ty cung cấp dịch vụ gia công quy trình kinh doanh, từ đó tăng khả năng cung cấp sản phẩm/dịch vụ của mình để đi trước đối thủ và đáp ứng nhiều hơn nhu cầu của thị trường, hoặc chỉ đơn giản là giảm sự chờ đợi và tăng sự hài lòng của khách hàng.
2. Outsourcing tăng khả năng mở rộng của doanh nghiệp
Một lợi ích khác của outsourcing là giúp doanh nghiệp “chạm” tới nhiều quy trình hơn và tạo điều kiện mở rộng theo cả chiều ngang và chiều dọc. Đặc biệt ở các doanh nghiệp vừa và nhỏ với nguồn lực hạn chế, việc thuê ngoài giúp công ty thực hiện nhiều hoạt động để mở rộng kinh doanh nhưng đang gần như không thể với nguồn lực nội bộ hiện có.
Ví dụ: Một công ty về sản phẩm game truyền thống đang đứng trước cuộc đổ bộ của game NFT thuộc công nghệ mới nổi blockchain. Thay vì tuyển dụng mới và đào tạo, công ty này có thể thuê ngoài phát triển dòng game NFT mới (mở rộng theo chiều ngang) hoặc phát triển thêm tính năng NFT cho các game hiện tại (mở rộng theo chiều dọc) để theo kịp xu hướng và mang về lợi nhuận kinh doanh vượt trội trong thời gian ngắn.
3. Outsourcing giúp doanh nghiệp sử dụng nguồn lực tốt hơn
Một lợi thế rõ ràng khác khi doanh nghiệp sử dụng dịch vụ thuê ngoài là sự tập trung nguồn lực vào các lĩnh vực kinh doanh cốt lõi. Nguồn lực này bao gồm tâm trí, sức lao động và các tài sản khác của doanh nghiệp. Việc loại bỏ mối lo về các hoạt động không thiết yếu hoặc các quy trình cần thiết nhưng vượt quá khả năng sẽ giúp doanh nghiệp khắc phục điểm yếu, tập trung vào các lợi thế sẵn có và vận hành hiệu quả hơn.
4 Lĩnh Vực Có Xu Hướng Thuê Ngoài Cao Nhất
Top 4 lĩnh vực có xu hướng thuê ngoài cao nhất
1. IT
Công nghệ thông tin luôn nằm trong danh sách các chức năng outsource nhiều nhất trên thế giới. Với đặc thù là một ngành yêu cầu hàm lượng chất xám cao cùng tốc độ thay đổi nhanh, việc thuê ngoài giúp các công ty CNTT có được nguồn nhân lực đạt chuẩn, giải quyết vấn đề thiếu nhân sự giữa cuộc chiến nhân tài công nghệ và bắt kịp với các xu hướng công nghệ mới nhất.
Ngoài ra, việc phát triển ra nước ngoài – Offshore Development Center (ODC) – là một chiến lược hiệu quả giúp doanh nghiệp CNTT tận dụng lợi thế giá cả về địa lý và giảm chi phí phát triển sản phẩm. Danh sách các nước hàng đầu cho dịch vụ ODC bao gồm: Việt Nam, Ấn Độ, Trung Quốc, Philippines, Belarus…
2. Tài chính
Thuê ngoài trong lĩnh vực tài chính là một chiến lược phổ biến cho các doanh nghiệp nhỏ cũng như các quỹ đầu tư, tiêu biểu nhất là thuê ngoài kế toán.
Doanh nghiệp có thể outsource phần lập sổ sách và quản lý chứng từ, hoặc là toàn bộ chức năng của phòng kế toán. Đối với quỹ đầu tư, việc outsource còn có thể bao gồm các hoạt động tính toán giá trị tài sản ròng và cập nhật giá trị danh mục đầu tư của các nhà đầu tư hàng ngày.
3. Bảng lương (Payroll)
Thuê ngoài dịch vụ tính lương là lựa chọn hàng đầu cho các doanh nghiệp vừa và nhỏ. Quy trình tính lương không chỉ bao gồm việc tính toán đơn thuần mà còn cần kiến thức về luật lao động, hợp đồng lao động và bảo mật dữ liệu nhân viên. Do đó, doanh nghiệp với nguồn lực hạn chế có xu hướng thuê ngoài tính lương thay vì đầu tư vào đội ngũ kế toán & HR toàn thời gian.
4. Dịch vụ khách hàng
Thuê ngoài tổng đài Call Center giúp doanh nghiệp có được hệ thống cơ sở vật chất đầy đủ cùng đội ngũ chăm sóc khách hàng chuyên nghiệp 24/7. Trong kịch bản thuận lợi, outsource Call Center có thể giúp doanh nghiệp tiết kiệm tới 30% chi phí trong khi gia tăng mức độ hài lòng của khách hàng và nâng cao chất lượng dịch vụ khách hàng nói chung.
Các yếu tố cần thiết để outsourcing thành công
Để đảm bảo chất lượng tốt nhất cũng như hạn chế rủi ro khi outsource, đây là một sột số lưu ý khi thuê ngoài bạn cần biết.
Lựa chọn mô hình thuê ngoài phù hợp
Lưu ý quan trọng đầu tiên khi outsource là lựa chọn đúng mô hình thuê ngoài vì nó ảnh hưởng đến hợp đồng cũng như chi phí và nỗ lực của doanh nghiệp cần bỏ ra. Các mô hình thuê ngoài phổ biến bao gồm:
Thuê ngoài theo dự án (Fixed-priced model): Doanh nghiệp bàn giao toàn bộ quy trình thực hiện dự án cho công ty đối tác và trả một mức chi phí cố định. Mô hình này hợp với các dự án có quy mô vừa và nhỏ, thời gian thực hiện ngắn, có yêu cầu cụ thể và không quá phức tạp.
Ví dụ: Công ty bạn cần xây dựng một website. Bạn chọn một nhà cung cấp dịch vụ outsource để thực hiện toàn bộ quy trình phát triển. Hai bên sẽ thỏa thuận trước về chi phí bạn phải trả cũng như thời hạn bàn giao và các yêu cầu về sản phẩm mà bên đối tác phải đáp ứng.
Mô hình Thời gian và Vật liệu (Time & Material model): Doanh nghiệp sẽ thuê ngoài một phần việc hoặc công đoạn trong toàn bộ dự án và thanh toán theo thời gian và nỗ lực thực tế mà bên đối tác phải bỏ ra. Mô hình này phù hợp với các dự án dài hạn nhưng chưa có yêu cầu rõ ràng và cần sự linh hoạt để điều chỉnh theo sự thay đổi/phản hồi của thị trường và khách hàng.
Ví dụ: Công ty bạn cần thực hiện marketing tổng thể cho một website. Bạn có thể thuê ngoài phần viết nội dung blog cho một agency và thanh toán chi phí dựa trên số lượng, chất lượng bài viết.
Mô hình thuê ngoài tăng nhân viên: Đây là hình thức mà doanh nghiệp thuê một số lượng nhân viên về làm việc dưới sự quản lý của công ty mình trong một khoảng thời gian cụ thể.
Ví dụ: Công ty bạn thuê một chuyên gia marketing từ nhà cung cấp về làm việc trong vòng hai tháng. Bạn trả chi phí cho nhà cung cấp và họ chịu trách nhiệm hoàn toàn về mặt phúc lợi của chuyên gia này.
Ngoài ra, doanh nghiệp cũng có thể cân nhắc các mô hình thuê ngoài dựa trên vị trí địa lý để tận dụng lợi thế về giá, bao gồm:
Onshore: Thuê đối tác trong cùng một nước.
Nearshore: Thuê đối tác ở các nước lân cận.
Offshore: Thuê đối tác ở thị trường nước ngoài.
Xác định rõ các tiêu chí trước khi thuê ngoài
Một tiêu chí khác trước khi outsource là doanh nghiệp cần làm rõ mục tiêu của dự án, mục tiêu của việc thuê ngoài và những kỳ vọng của mình về dịch vụ mình sẽ nhận được. Ngoài ra, hai bên cần thống nhất về một kênh giao tiếp và một phương thức báo cáo công việc trước khi hợp tác. Trong trường hợp này, thỏa thuận mức dịch vụ (SLA) – mức độ dịch vụ mà người thuê mong đợi từ một nhà cung cấp dịch vụ – sẽ hữu ích cho cả hai bên.
Ngoài ra, doanh nghiệp cũng cần quan tâm đến yếu tố bảo mật. Hợp đồng thỏa thuận bảo mật thông tin (non-disclosure agreement) nên được thảo luận và ký kết trước khi hai bên tiến hành hợp tác.
Bắt đầu với một bài kiểm tra
Doanh nghiệp cũng có thể làm một bài kiểm tra trước khi quyết định thuê ngoài nếu chưa thực sự tin vào năng lực của nhà cung cấp. Với cách này, bạn bắt đầu dự án của mình với một phạm vi công việc nhỏ với một bộ mục tiêu rõ ràng. Kết quả của dự án này có thể là một chỉ số đánh giá năng lực và hiệu suất của đối tác, là cơ sở đi đến quyết định hợp tác giữa hai bên.
Kết Luận
Như vậy, chúng ta đã thảo luận về “Tại sao doanh nghiệp outsource?” cũng như “Những yếu tố cần có để outsource thành công”. Hy vọng bài viết đã cung cấp một cái nhìn sơ bộ để góp phần giúp doanh nghiệp của bạn đưa ra quyết định thuê ngoài hợp lý hơn cũng như lựa chọn và cân bằng giữa outsourcing và insourcing tốt hơn.
Giới thiệu LQA
LQA là một công ty chuyên về dịch vụ kiểm thử và đảm bảo chất lượng phần mềm với 6 năm kinh nghiệm cung cấp giải pháp tùy chỉnh cho khách hàng đến từ 9 quốc gia. Liên hệ LQA ngay để được tư vấn miễn phí về dịch vụ kiểm thử phần mềm cũng như các dịch vụ IT khác!
A test automation framework defines a set of rules or best practices which you can follow in a systematic way to achieve the desired results in test automation. The success of automated testing highly lies in choosing the right type of test automation framework. Unfortunately, different automation projects come with separate requirements and challenges, making it hard to find a one-size-fits-all solution to go.
So, let’s learn how to choose a suitable automation framework for your project.
How to choose the right test automation framework?
Selenium is among the most popular test automation frameworks
Step 1: Clarify the project requirements
Every effective automation test project starts with the right requirements set. First and foremost, you need to have a clear understanding of the project characteristics as well as the target testing outcome.
For example, when we designed test automation frameworks for our client’s F&B applications, we listed out the following:
Test scope: 20 web & mobile applications with 5 – 6 releases per year for each application.
Client’s needs: UI automation testing & APIs for backend testing; Cross browsers and operating systems testing.
Target outcome: Reduced time for regression test.
Challenges: End-2-end test flow is complicated and the data set is huge for API tests.
Solution: Develop API test program (using Java), support data-driven to test a huge dataset.
Step 2: Define the budget
To set a budget for your test automation project, you have to calculate the effort for developing and maintaining scripts, plus the budget for automation testing tools and infrastructure. Types of test automation framework include:
Open-source frameworks
Commercial frameworks
Customized frameworks
Then, decide whether you will use a free, open-source framework or pay for a commercial tool. There are pros and cons to each option:
Open-source tools: They are free tools with an active community, free tutorials, and meetups. However, open-source tools may become outdated, become too slow, not 100% fit your project, and require high-tech capacity to customize.
Commercial tools: Also called paid tools, offering a lot of features outside of the box. Still, with high costs, they’re unpopular and hard to find tutorials and support from the community. They should provide users with prompt customer support for all technical issues.
Although the commercial tools come with high initial investments, they help increase productivity and benefit us much better in the long term. If you’re ready to spend money on a commercial tool, it’s better to start a free trial and experiment on a small project before buying the full package.
Step 3: Consider the tech stack
An ideal framework for test automation should be compliant with the programming language used for the project as well as familiar with your team.
Firstly, you should see if your test automation engineers are well versed in a particular language and framework, then, compare it with the programming language that your project was developed on. If there’s a difference, take into account the effort spent on getting familiar with the language and the effect of using it. Maybe it will decrease your team’s productivity, but it won’t expand the required tech stack and allows you to ease into the process while helping to avoid unexpected issues.
In case you work with mobile apps, you’ll also have to consider the supported platforms. If you target various platforms, you should choose a tool that supports all. For instance, Selenium and Appium support both IOS and Android.
Step 4: Evaluate the test automation framework
There are some aspects that you need to consider before choosing a framework for the automation project.
Maintenance and reusability
A significant factor that escalates the total cost for test automation is script maintenance. Even a small change of application can cause the script to fail. So, if debugging is easy, it could reduce the effort.
On the other hand, script reusability saves you and the team a great deal of time for similar test cases as you can reuse test scripts.
Integration capabilities
CI/CD is now becoming quite popular in software development. The chosen framework should be able to integrate into the CI/CD pipeline to ensure full automation.
Nice-to-have features
Report: A well-categorized, easy to read, easy to understand report display will be a bonus for an automation framework. Because the ability to analyze errors when reading reports will help reduce debugging effort for the project.
Behavior Driven Development Framework: If you are not a techie, using BDD frameworks with Gherkin syntax will be an advantage to help you better understand the project. The BDD framework also gives a fairly readable report with the steps written in human languages (English, Vietnamese…)
Step 5: Verify the selection
When you come up with your selection among automated test frameworks, don’t implement it immediately. Proof of concept (POC) may be very useful for conformity checks or in case you still have some doubts about the tool.
This POC can help you identify:
How the framework is maintained
How easy it is to use
Whether it meets your requirements
If it addresses some of the high-priority edge cases you have, as well as different scenarios and controls in the application.
Step 6: Make the final decision
You now have all the necessary information to decide the right framework for your automation test project. You should have a strong awareness of the test automation tool, understand all the strong and weak points of the solution and keep the balance between cost and benefits.
Let LQA helps you choose the right test automation framework
Although choosing between different types of test automation framework will take some time and effort, it is a prerequisite to ensure effective automation tests in the long term.
At LQA, we have 6 years of providing custom testing and QA solutions to global clients. We implement both manual and automated tests to maximize the efficiency and effectiveness of your project. Don’t hesitate to contact us for a free consultation regarding selecting the test automation framework or figuring out the plan for your next steps!
Automation testing has emerged as a new destination for quality assurance, resulting in consistently high demand for automation testing labor. But amid the tech talent war, companies do need an effective test automation engineer hiring process to attract quality automation candidates.
So, in this article, we will guide you through 5 steps to hire a test automation engineer. This guide comes from real recruitment experience at our company as well as consulting some experts in the industry. Let’s take a look first:
Clarification of requirements
Write a job description
Source and shortlist candidates
Interview
Final step
How To Hire A Test Automation Engineer?
1. Clarification of requirements
Clarifying the role should be the first step to hiring a true Test Automation Engineer. To do that, you need to define whom you want to hire, their contribution and the skills needed. At LQA, we divide automation test workers into three main groups which are junior, middle, and senior. Also, this article will focus more on a senior automation tester interview as it requires more aspects to consider.
Generally, a senior tester engineer will take part in the planning phase, make decisions, handle complicated tasks, and lead a small team. He/she can also be the bridge between the team and other stakeholders if needed. Therefore, we often require as follows:
Manual test experience
Automation test experience
Test scripts creation ability
Understanding of test automation technique
Language ability
Management skills
As automation tests differ from manual tests in the way that they use code-based test scripts to automate processes, a senior automation test worker should be able to define, develop, execute, and maintain test scripts. He/she also possesses manual test experience and understands test cases, hence can decide when to use manual tests and when to apply automation tests to optimize the QA process. Besides, he/she ideally understands various kinds of test automation frameworks to select the best suit.
2. Write a proper automation test engineer job description
A smart JD is a key to an effective test automation engineer hiring process. This is when the hiring department understands the above requirements and builds an ideal candidate profile on paper. As we are seeking a senior role, the job description (JD) should be custom and specific. We recommend you include the following aspects.
Company summary
Talk about the employer branding, working environment, and whatever makes your company stand out. Especially, employer branding is an important part of a good job description. According to Glassdoor statistics, 75% of active job seekers are more likely to apply if an organization manages its employer brand. So, don’t forget to briefly convey your company’s reputation in your JD.
Job responsibilities
Here, let talk about the role’s duties and contribution to the company. Senior automation engineers also care about their effect on the company as well as their career path. Thus, they wish to see more impactful activities in the responsibility section, such as planning, managing, optimizing, and innovating, instead of raw tasks only.
Requirements
This is the section for must-have and nice-to-have skills and expectations for this role. Here, clearly mention what you expect from the applicant. For example, bachelor’s degree in computer science, Python language knowledge, mobile or web application automation test experience, Selenium WebDriver framework ability, etc. Plus, they ideally have equivalent certificates in software testing like the ISTQB and in languages such as IELTS certificates.
Benefits
And last but not least, don’t forget to include details of the salary and other compensation that he/she will get. According to Glassdoor, money is the biggest motivator for 67% of candidates. Meanwhile, Zety statistics showed that 74% of job seekers expect to find salary information right in the JD.
3. Source test automation candidates and pre-screen
In this step, the HR department seeks candidates through various sources, including active and passive candidates. Remember to post the job as soon as possible to increase the chance of receiving more applications as well as for the selected candidate to get ready. Particularly, when you source passive candidates who are employed, it may take a month or more for them to be ready.
Here, we recommend two effective ways to source automation engineers as follows.
Find them in forums and groups for automation engineers, such as:
The largest communities of testers in the world like uTest.
Recruiters then come up with a list of potential candidates, do pre-screening and brief telephone interviews, and return to the automation department with a list of ideal profiles. The person in charge of the test department will screen again to find out the top potential candidates for the interview phase.
At LQA, the automation leader is responsible for screening and evaluating the candidates. For such high-level positions, apart from reviewing the information provided by this person, he also refers to the references of previous colleagues and checks the candidate’s social networking profile.
4. Conduct automation test engineer interviews
After several steps to find out the most potential applicants for a test automation expert, we now come to an in-person automation test interview. But first, do you know what our CTO and automation leaders advise the most when it comes to an interview in tech? They are:
Make it a comfortable and practical talk instead of police interrogation (obviously, right?).
Focus on effect, as experience is not always the number of working years.
Don’t bring a big technical test into the interview that takes 5-6 hours of your candidates, unless you are hiring employees for Google and Microsoft.
Why should you focus on effect?
At LQA, we concentrate on the impact when hiring a senior automation test engineer. E.g., if a candidate has generated 100 test scripts for UI automation tests but none of them work efficiently, or he has executed a small number of similar tasks during his previous 3 years of working, then we won’t prioritize him.
Conversely, once an applicant with less working time proves his ability via the effect, such as in a previous automation project, he was able to lower the time for executing a regression cycle from this time to that time and reduce time-to-market for new releases, then we highly value this.
Why shouldn’t you ask for a big test?
Because we already have an overview of the candidate’s ability from step 3, plus there are various questions that the interviewer can ask to deeper check if this person is proficient in automation testing techniques. At LQA, we prefer to bring an actual project to the interview and ask related questions to know if they have the practical knowledge and skills that we need.
Here are some test automation interview questions to more accurately assess an automation engineer’s ability.
Define the scope of automation:
How would you define the test cases for automation?
Please select the test scenarios to be automated from this QA process and say why or why not for a scenario to be automated.
Select automation testing tool:
How would you decide on the tools and frameworks?
Please choose automation testing tools and framework for this QA process and explain why.
Management skills:
What is your principle to avoid and handle conflicts between testers and developers?
Please tell us about your previous challenges in test automation and how you dealt with them.
Others:
Any other examples that you want to show to demonstrate your abilities?
Do you have any questions for us?
Lastly, remember to check if the candidate fits your organization’s culture and working environment, as he/she as a senior member will have a relative effect on other employees. Don’t hesitate to ask why he/she wants to be part of your company, their working methodology, management style, etc., and observe the way he/she behaves.
5. The final step to optimize future recruitment
The final step is when you make decisions and inform both selected and non-selected candidates about the test automation interview results. We have only one piece of advice here – do get back to all the candidates.
What we’ve noticed is that some companies just don’t get back to all interviewed applicants. Still, carefully informing them of the results will give the candidates a better feel for the company, help you extend the candidate pool for the future, and avoid bad reviews that lower the company’s reputation.
Final words
This article has come to an end! Above is what we want to share with you about how to hire a test automation engineer. Of course, there’s no one-size-fits-all solution for companies to attract tech talent, but we’ve seen this Test Automation Engineer hiring process works for our company as well as our partners so we give it to you as an additional reference source.
About LQA
LQA has been a trusted Quality Assurance partner in the global IT market with clients in 9 different countries including Japan, Korea, the U.S., Singapore, Hong Kong, etc. We have implemented the best QA engineer hiring practices to build a qualified tech talent pool with over 50 testing staff. Hence, don’t hesitate to contact us if you need a trusted QA vendor for your business!
On April 23rd, 2022 we were at the Sao Khue Award Ceremony to receive our trophy for Excellent Software Testing Service. It has been 6 years since Lotus QA was established, and this is the 2nd time in a row we win a Sao Khue Award for the “Top Vietnamese IT outsourcing companies”.
Lotus QA won 2022 Sao Khue award for excellent Software Testing Service
Sao Khue is an annual award held by Vietnam Software & IT Services Association – VINASA, which aims to honor top companies contributing to Vietnam’s Software Industry. It has been the most prestigious award in the field of software and IT services since formed in 2003 and has recognized hundreds of reliable IT Service Providers in Vietnam.
LQA prides to be among the “Top Vietnamese IT Outsourcing Companies” in 2022. We want to give a big thanks to all of you who have been supporting us on the journey here. Your help makes up our success and we sincerely appreciate it!
Our team at the 2022 Sao Khue Award Ceremony
This day marked a new milestone for LQA and further motivates us to continue serving and contributing! As our initial-and-always mission of “Elevating and connecting talented Vietnamese IT engineers with the global market”, we will keep working even harder to further contribute to the success of the IT world.
The benefits of IT Outsourcing are undoubtedly one of the most juicy reasons in any outsourcing decision. But what are the deciding factors that can drive one business owner into implementing IT Outsourcing? Let’s find out more about the Top 5 IT Outsourcing benefits that you need to know here.
5 Juicy Benefits of IT Outsourcing
1. Lower cost for your project
Unquestionably, the first advantage of IT outsourcing is cost reduction. As despite the amount of money and time that you need to spend on one project/application varies, it will definitely cost you quite a lot to put a fully functioning and bug-free application online.
Under the circumstance of the global economic market, many executives now prioritize their budgets, meaning that they would want to look for the most cost-effective solutions. Henceforth, if you put an in-house team, which can cost millions of dollars to build and maintain, and an outsourced team, which is 30-50% less costly on the table, the executives are leaning towards IT Outsourcing.
Look at this example, and you’ll understand what we’re trying to illustrate here. According to an UK talent report, it costs you $55,000/year to hire an average Java developer in the United Kingdom, and the number even reaches $90,000/year for an experienced one.
Benefits of IT outsourcing – Cost reduction
In contrast, the equivalent job in the Vietnam IT market would only cost you approximately $10,000. Looking at these numbers, you can see the huge gap between the talents from two different places. However, if you look closer into how the Java developers in Vietnam code and communicate, you will see no difference, at least in terms of professional knowledge.
So, what we’re trying to say here is that you will be able to hire a fully capable Java developer in Vietnam at a much lower price. The saved amount of money can be used in other investments within your projects.
Besides the lower salary, your business can save a fortune on the recruitment agency fee and management costs. No employer branding is needed, no costly marketing campaigns and no uncalled-for managing expenses.
What are the deciding factors for a high-profile software developer when they choose between companies?
According to a survey from TopCV Vietnam, 57,9% of the participants stated that they are concerned with how interesting it is to work in a company, while 48,7% emphasize the importance of the company’s tech stack. Both of these features can be found in big enterprises or IT-majored companies. But how about the small-to-mid-size companies that have no experience in digitalization and technologies? How are they gonna find the most suitable IT talents for their tech projects if they have no reputation?
These questions can be answered with IT Outsourcing advantages. With IT Outsourcing, you don’t have to worry about IT recruitment, as it is all taken care of by the vendors. These vendors have their tactics to attract, recruit, manage and retain tech talents. With them doing this for your business, you can save a lot of time while still having great access to their IT talent pool.
3. Quick time-to-market
Customers’ unquenchable desire for the most up-to-date features, corporate growth targets, shorter life cycles, and senior management pressure all contribute to speed-to-market. Many consumers demand a continuous set of upgraded features on an annual cadence due to the amazing velocity of innovation in mobile handset devices.
Benefits of IT Outsourcing – Quick time to market
When companies fail to reach their time to market targets, they lose money as well. A product that is six months late to market makes 33 percent less profit over five years, according to classic research by McKinsey & Co; if it is released on time but is 50 percent over budget, profits are only decreased by roughly 4%.
In the B2C software business, technology companies frequently employ and prosper with the concept of a Minimum Viable Product (MVP). Although this method entails some risk in terms of client satisfaction, it also allows the team to move rapidly and shorten the time to market by releasing a version with only the most essential functionality.
But how to you obtain quick time-to-market if you are still tangled with hiring and training talents? The answer is IT Outsourcing, as this approach helps you hire very quickly, and these hires barely need any training in the industry and technologies.
4. Flexibility & agility
Businesses grow and shrink at different times. It is widely recognized that these companies must be able to respond to these developments by adopting a flexible and scalable approach to their extended operations as well as their main business. As a result, it’s critical that your IT outsourcing partner can match and react to these changes in order to meet demand.
Benefits of IT Outsourcing – Flexibility
Businesses can adjust to shifting priorities and requirements because to this flexibility. Here are some reasons why IT outsourcing is critical to your business:
The outsourcing team can adapt to your company’s goals.
The outsourcing team can change in internal operations and advancements.
You can make adjustments and recommendations to shift focus, especially in agile methodology.
You can flexibly scale up and down your outsourcing personnel but it’s not that easy to an internal IT team.
5. More focus on your core business
Many activities in the workplace can serve as a distraction from the primary goal of the company. When a result, as the burden grows, the essential activities of the business deteriorate, which is bad for the company and hinders its growth.
Businesses can benefit from IT outsourcing by delegating some tasks to third parties, eliminating opportunity costs of implementing non-core businesses, and allowing them to focus on their core competencies. Third parties play an important role here by obtaining the tasks and manage everything. When a company’s burden is excessive, outsourcing can be tremendously beneficial.
Benefits of IT Outsourcing – Focus on core business
It’s been proven time and time again that focusing your time and attention on what you’re good at makes a lot more sense. If you run an education establishment, you should put your clients and teaching as your priority. But in order to elevate your service, you decide to develop an app that helps to learn. Instead of hiring a full-time and long-term team to work on the app, you should always outsource and update on the regular basis.
You will have more time to focus on the key things like inspiring employees and making profit by collaborating with an organization to take the lead and deliver your projects and products.
Reap the IT Outsourcing benefits with Lotus QA now
Lotus QA has the expertise and experience with IT services in many domains such as retail, food and beverage, healthcare, etc., making us one trustworthy and professional service provider for businesses wanting to implement IT outsourcing. When working with us, you will get access to many benefits of IT outsourcing, including:
High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
Flexibility: We provide different working models to allow clients to choose or change the plan at any time.
The matter of how to ensure quality in software development outsourcing is one of the most important features that project managers need to address. As you work with an external party in software development outsourcing, you lose complete control over your project. In this case, several measures need to be taken into consideration to ensure the quality of the said project.
From a service provider’s perspective, Lotus Group has its own way of ensuring quality, which you might find useful in your project.
1. Have control over our human resources
Software development outsourcing, or IT outsourcing in general, is an emerging service as the world is shifting towards digital transformation. In this new field, the most famous service providers are those from the less-developed countries which have lower labor costs.
However, soon their sources of IT workers become limited, as it is getting harder and harder to hire competent tech staff. To deal with this universal problem, Lotus Group plans to change our stance in the hiring markets. Instead of recruitment only, we want to be more proactive in providing IT talents to our clients. To do this, we have founded Lotus Academy – a training institution specializing in backend and frontend technologies for freshers/newbies in the IT industry.
With the foundation of Lotus Academy, Lotus now can take advantage of the resourceful talent pool, hence providing the most competent and reasonably-priced tech staff.
Technology training is in high demand, and the number of students in Lotus Academy will only rise in the future. And with the high number of students rolling in, Lotus can train them and let them take part in our projects. With careful observation and guidance from our experienced trainers, your project will be well-tended with care.
Besides the source from Lotus Academy, Lotus Group also has our connection with many other universities and colleges in Vietnam. These training institutions have a thorough training course with actual projects for the students to practice, which can be of great benefit for you.
2. Implement manual and automation test early
Technically speaking, the quality of one product/project relies on how you implement the testing process. If you follow the method of waterfall or even V-model, you leave the testing till the last minute, making the time-to-market longer than ever.
Instead of developing and testing at different times, you should combine regular testing and structured QA strategy in your software development life cycle to make sure that everything will be tested and fixed quickly.
In your testing process, manual testing and automation testing should be combined to catch the bugs that thinner testing strategies may have missed.
According to a study by Capers Jones, 85% of the bugs are made during the design and build stages of an SDLC, and some are even there before the first line of code is written.
By implementing manual and automation test early, you can work on how to fix these bugs before they can make their way to your releases, which will in turn ensure software quality and save you a lot of time.
3. Have clear communication methods and channels
The first and most important question that every manager has about remote work communication best practices is about management. Management used to entail task allocation, monitoring, and administration, among other things. Managers can easily track cues to indicate communication issues and get involved in fixing them with a co-located team. A remote team, on the other hand, works off the screen, posing difficulties for managers.
Managers used to have physical and emotional contact with their employees, but now have little to no direct interaction with them. Managers are required to implement some of the tools and approaches to achieve remote work communication best practices from a place of easy-to-manage work platforms such as Skype or Excel spreadsheets.
For seamless communication, you have to set out clear communication methods and channels. How should reports be handled, how often should you call in for a meeting? These are the kinds of questions that you need to answer when you want to tackle the communication aspects of a software outsourcing project.
4. Use agile methodology (incremental and iterative)
Agile methodology has always been praised as one of the most effective software development methods there are in the field. Indeed, in agile project management, everything moves at a high speed, and testing is an integrated part of the project execution phase.
This means that instead of processing the quality of different features separately, agile works with the overall quality of the final product.
In Agile methodology, you will always be involved in the development process and can easily make changes if you wish to. To put in other words, Agile allows a greater level of flexibility which many businesses now want for their projects.
In addition, agile is an iterative process, and the team will inevitably have to learn to grow and improve their work overtime. And this can be of great advantage for you to ensure the highest quality on your project.
All of the above is what Lotus Group is applying to ensure a high-quality project for our clients. Besides all these, we also have other methods for different kinds of service. If you want to hear more about this, contact us:
Lotus Academy – As the talent pool for the IT industry is getting smaller and smaller, many businesses find it hard to find and attract talents to their companies, hence they have to seek help from the third party from other countries. However, this solution soon encounters issues as the human resources from those countries also reached a limit. The nagging question that service providers need to answer now is how to ensure a sustainable and stable source of talents for their clients.
At Lotus Group, we have this call figured out, all thanks to an initiative of Lotus Academy – a training facility for information technology specifically. At Lotus Academy, the students get the chance to learn and practice with many experts in the field, who will guide them, counsel them and lead them the right way.
The foundation of Lotus Academy
Lotus Quality Assurance and Lotus Technology Services have been the emerging destinations for any business that needs assistance in the IT industry. Besides providing top-notch IT services for a reasonable price, Lotus Group also stands out among other competitors in Vietnam as a place for top-tier IT talents.
Our talents are built with great variety in terms of seniority and tech stack, giving our clients many choices of who to hire for their projects. The quality of our staff is also controlled through a system of skill development and continuous learning.
To take a further step in assuring the high-quality staff and the number of IT talents available for our clients, our BOD has decided to open Lotus Academy in 2021. This will be a destination to come for many freshers and tech graduates to experience on-job training and domain specifications. This project not only aids them, freshers, with basic knowledge and the necessary foundation for their future job but also gives them the opportunities to learn from the experience.
What makes Lotus Academy stand out
Lotus Academy’s model is not new in Vietnam, as many services providers now have their own training facilities. However, Lotus Academy still shows great potential as it has:
Well-designed syllabus and thorough courses that can provide students with comprehensive knowledge of the industry and technologies.
Experienced trainers and guides
On-job training with actual projects from many clients all around the world
Fundamental knowledge in Backend .NET/Java, and Frontend ReactJS/VueJS
Thanks to a resourceful source of IT talents from Lotus TS, we will be able to provide the best IT workers for our clients. If you want to discuss more about this, contact us via:
The new year is an excellent time to reorganize and work toward your life goals. It’s that time of year when we’re reminded that, even if we didn’t achieve enough in the previous year, there’s still a lot more to do in life, and new opportunities will undoubtedly present themselves in the next 365 days.
What Lotus aims at in 2022
2022 will be a very important milestone in deciding whether we could thrive to become one of the best IT outsourcing companies in Vietnam. In this year, strategic steps will be taken to achieve this goal:
The birth of Lotus Academy to strengthen our talent pool and human resources
The opening of many other services in the IT industry
The desire to scale our company to 1000 staff by the end of the year.
While the fight against the COVID-19 pandemic is not yet won, with a vaccine in sight, there is at least a faint light at the end of the tunnel—along with the hope that another train isn’t heading our way.
2021 will be the year of transition. Barring any unexpected catastrophes, individuals, businesses, and society can start to look forward to shaping their futures rather than just grinding through the present. The next normal is going to be different. It will not mean going back to the conditions that prevailed in 2019. Indeed, just as the terms “prewar” and “postwar” are commonly used to describe the 20th century, generations to come will likely discuss the pre-COVID-19 and post-COVID-19 eras.
During this hard time, Lotus stumbled upon many difficulties as we were struck with the second outburst of Covid-19 in Hanoi, resulting in most of our employees having to work from home. Despite all that, our staff has worked nonstop to ensure the highest quality possible in each and every of our delivery.
In this year of the Tiger, Lotus holds up great plans and great opportunities to thrive, making us the trusted partners of business in all over the world.
