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In today’s rapidly evolving digital landscape, safeguarding software integrity is a top priority. White box penetration testing is a crucial cornerstone in the proactive defense strategy against emerging cyber threats. This detailed testing approach offers a unique viewpoint, much like a hacker’s perspective from inside the system, enabling a thorough exploration of potential vulnerabilities deeply embedded within the software. 

As the digital world continues to expand and evolve, so do the sophisticated techniques of cyber attackers, white box penetration testing serves as a crucial tool in staying ahead of these threats by revealing weaknesses in the system’s core, allowing for proactive reinforcement of security measures.

Understanding the pivotal role of this method within software quality assurance is essential, as it not only identifies existing vulnerabilities but empowers organizations to proactively strengthen their software, fostering resilience against potential breaches and cyber-attacks.

 

What Is White Box Penetration Testing?

White box penetration testing definition, referred to as clear box or structural testing, is a technique that grants the tester access to the internal structure of the system to replicate a hacker’s actions and uncover potential vulnerabilities. This method provides a comprehensive understanding of the application, identifying all possible entry points into the system.

White box pentest is frequently employed to examine a system’s essential parts, particularly by companies that develop their software products, or integrate multiple applications. It is a method to evaluate a system’s security by assessing its capability to withstand various real-time attacks.

 

Benefits of White Box Penetration Testing

An efficient white box penetration test helps avoid the issues, errors, and oversights that can leave your businesses vulnerable to hackers. Let’s explore more benefits of white-box penetration testing:

• Comprehensive oversights of possible issues: White box penetration testing offers the most comprehensive analysis of internal and external vulnerabilities from the internal point of view, which is not available to typical attackers.
• Early detection: White box penetration testing is integrated into the early development stages, when there is no user interface, and even before the software application is available to users, which enables detecting the vulnerabilities at a very early stage.
• Extensive testing coverage: White box penetration testing can identify weaknesses in areas that are unreachable for black box testing, for instance, an app’s source code, design, and business logic.
• Precise identification of weaknesses: Since testers have detailed knowledge of the internal workings of the system, they can pinpoint specific weaknesses, potential security gaps, and flaws in the code logic. This level of detail often leads to more accurate identification of vulnerabilities.

Disadvantages of White Box Testing

Despite all the appealing advantages, white box penetration testing shows some drawbacks in certain situations:

• High programming language requirements: Implementing white-box penetration testing involves internal network testing, which requires the testers to be familiar with critical programming tasks, like performing port scanning, SQL injection, and common attacks. By this, they will have a better understanding of the potential access points.
• Limited real-world simulation: White box testing operates with complete knowledge of the system, which doesn’t accurately replicate real-world attack scenarios where attackers have limited or no knowledge. This approach might overlook vulnerabilities that would be apparent to external attackers working with less information.
• Risk of biased testing: Testers, armed with complete system details, might inadvertently focus on known weaknesses or areas they are more familiar with, potentially overlooking other vulnerabilities that could be exploited by attackers with different perspectives.

 

Black Box, Grey Box and White Box Penetration Testing Differences

Black box, grey box and white box testing are all types of penetration testing – the practice of testing a computer system, network, or web app to find issues, errors, and vulnerabilities that an attacker could exploit. 

 

To help you distinguish between black box, grey box and white box penetration testing, understand the benefits and limitations of each type, and when to apply it to get the best results, we have summarized it in the following comparison table:

Aspects	Black box penetration testing	Grey box penetration testing	White box penetration testing
Level of knowledge requirement	Require little or no knowledge of infrastructure and network	Require basic knowledge of the internal codebase, architecture, and infrastructure	Allow complete access to knowledge about the system’s infrastructure, codebase, and network
Level of programming language requirement	Require no syntactic knowledge of the programming language	Require a basic comprehension of the programming language	Require high and professional understanding of programming language
Standard techniques	Boundary value analysis, Graph-Based testing, Equivalence partitioning, etc	Regression testing, Pattern testing, Matrix testing, Orthogonal array testing, etc	Decision coverage, Path testing, Branch testing, Statement coverage, etc
Advantages	– Mimics real-world attacks – Provides an outsider’s perspective – Encourages creative problem-solving	– Balances realism and deeper insights – Enables access to some internal system knowledge – Optimize time and resources	– Understands thoroughly of the system’s internals – Delivers comprehensive coverage of system security – Pinpoints vulnerabilities in code and architecture
Disadvantages	– Limited insight into internal structures – Incomplete view of vulnerabilities – Possible overlook of certain critical vulnerabilities	– Restricted insight compared to White Box – Dependent on available information – Possible miss of certain system areas	– Time-consuming due to in-depth analysis – Costly due to skilled personnel and time- Prone to false positives if not done carefully
When to use	– Simulating external threats – Testing overall security posture – Assessing response to unknown attackers	– Balancing depth and efficiency – Targeted testing with some internal insights – Limited access but need for deeper insight	– Assessing specific system components – Analyzing code, architecture, and design – Identifying and fixing intricate flaws

 

The selection of Black Box, Grey Box, or White Box Penetration Testing depends on the level of internal knowledge required, the depth of the assessment needed, and the specific objectives of your security testing rpojects. It’s often beneficial to employ a combination of these methodologies for a comprehensive security assessment based on the unique needs of the system or software being evaluated.

 

White Box Penetration Testing Techniques

When it comes to software security testing, security testing white box techniques review source code (the internal structure of the software application) to detect gaps that can make an application vulnerable to cybersecurity threats.

One of the main goals of white box penetration testing is to cover the complete source code as extensively as possible. Three main types of techniques for use in white box penetration testing include Path coverage, Statement coverage, and Branch coverage.

Path coverage

This white box test methodology pays attention to all the paths. The path is a flow of execution that follows a set of instructions. The path coverage examines all possible paths of the software and ensures each path is traversed at least once. The path coverage is far more powerful than the branch coverage and is useful for testing complicated builds.

 

Statement coverage

Statement methodology checks if each functionality was tested one time. A statement indicates a functionality or set of actions for the application to decode depending on its programming language. 

An executable statement is when the statement is put together and transformed into an object code, which will subsequently execute the action it was designed for. It helps to uncover unused or missing statements and branches as well as leftover dead codes.

The statement coverage evaluates if each line of code is executed at least once and helps find unnecessary or missing lines.

 

Branch coverage

A branch is one of many execution paths that the code can take after processing a decision statement like an if statement. This method is to confirm that all branch codes are tested.

The branch coverage is tested to check whether all branches in a codebase are exercised by tests and no branch leads to abnormal behavior of the application. It maps the code into branches of conditional logic and ensures that all branches are covered by unit tests.

One should ascertain that all codes have been launched at least once.

 

Common White Box Penetration Testing Tools

Several common tools/libraries employed in white-box penetration testing include:

1. Metasploit: Penetration testers utilize Metasploit to create and authenticate exploit code before deploying it in real-world scenarios. It’s instrumental for network security testing or remote system intrusion.
2. Nmap: As an open-source network administration tool, Nmap monitors network connections and scans extensive networks, aiding in host and service auditing as well as intrusion detection. It offers packet-level and scan-level analysis and is freely available for download.
3. PyTest: Pytest, a comprehensive Python testing tool, facilitates writing more efficient programs, supporting test-driven development (TDD) and behavior-driven development (BDD).
4. NUnit: NUnit is an open-source unit testing framework beneficial for the .NET Framework and Mono, aiding in writing better code and reducing application bugs.
5. John the Ripper: This fast password cracker identifies weak Unix passwords and is compatible with various operating systems such as Unix, Windows, DOS, BeOS, and OpenVMS. John the Ripper supports multiple password hash types commonly found in Unix systems and other patches contributed by users.
6. Wireshark: Functioning as a network traffic analyzer, Wireshark enables monitoring and analyzing traffic within system networks. It is open-source and widely recognized as the foremost network analyzer globally, primarily used by network administrators and professionals to troubleshoot network and system performance issues and filter various network protocols.

The tools employed in white-box penetration testing are similar to those used in other penetration tests, but the methodology for employing these tools differs significantly.

Essential White Box Penetration Testing Steps

A process of software white box penetration testing comprises the following steps:

Source code review

The initial step is understanding the internal structure and functionality of a target software application. This crucial step requires a test engineer to review thoroughly the software’s source code, and understand clearly how it works in order to set the foundation for designing test cases that will help encounter security weaknesses.

 

Select the testing areas

After understanding completely the software’s internal structure and how it functions, the next step is determining the areas that need to be tested. 

As the test aims to encompass every potential scenario for running code systematically, it proves more effective to explore the numerous possibilities within a smaller area rather than a larger one, as the latter wouldn’t ensure the same comprehensive coverage.

Covering a vast area is feasible, yet it demands significant effort, resources, and labor for test coverage. Consequently, it’s not recommended to execute this extensive coverage only on demand. For instance, it becomes essential in situations where it’s crucial to safeguard every aspect of the system; in such cases, it would be deemed necessary.

 

Code & flowchart identification

This step adds a structured approach to the white box penetration testing by visually mapping the code execution process, facilitating a more organized and systematic analysis of the system’s functionalities.

• Identify potential code lines: Thoroughly examine the system and identify all possible code segments associated with the functionalities or aspects under test. This involves a comprehensive review of the codebase, focusing on critical areas that could be potential sources of vulnerabilities.
• Create a flow chart: Outline the flow of the identified code segments. Create a flow chart or diagram to represent the flow of code execution, including input points, processing stages, and output results.
• Output tracing: Document and trace the output of each code segment within the flow chart. This helps in understanding how inputs are processed and how outputs are generated, aiding in the identification of potential vulnerabilities and understanding the system’s behavior.

 

Design test cases

Designing test cases is a pivotal phase in white box penetration testing, involving the creation of detailed scenarios for every identified code segment and system functionality. 

Each test case outlines potential vulnerabilities, failure points, and specific testing procedures. It includes boundary testing, attack scenario simulations, and meticulous recording of testing outcomes to comprehensively evaluate the system’s security posture and ensure a systematic approach to identifying and addressing vulnerabilities.

 

Execute testing 

The execution phase in white box security testing involves putting the devised plans into action, rigorously conducting tests according to the outlined strategies, and repeatedly iterating through the testing process until all identified systems are thoroughly examined, leaving no vulnerabilities unchecked.

This phase includes comprehensive testing, meticulous documentation of findings, validation of vulnerabilities, and continual refinement of testing procedures to ensure the system’s robust security against potential threats.

 

Reporting 

Compile a detailed report that includes identified vulnerabilities, their potential impact, and recommendations for mitigation. This report should prioritize vulnerabilities based on their severity and guide how to address them.

 

Continuous improvement

Security is an ongoing process. Continuous monitoring, regular security assessments, and improvement in policies and practices are essential to maintain a robust security posture.

 

White Box Penetration Testing by LQA

Enhancing cybersecurity testing involves engaging a specialized security firm to assess your business’s vulnerabilities and deliver a detailed report with recommended solutions, a crucial step in preventing cyber attacks.

Having more than 7 years of experience, and as the pioneering independent software QA in Vietnam, LQA stands out as a prominent IT quality and security assurance firm, offering a complete range of penetration testing services to fortify businesses against security threats.

Alongside white box penetration testing services, LQA provides comprehensive software testing services including white box, black box, web application, mobile application, API, manual, and automation testing services.

At LQA, we maintain up-to-date expertise on the latest threats, attacks, and vulnerabilities, employing industry-leading tools to conduct comprehensive penetration tests.

Key features of LQA’s white box cyber security solution:

• Comprehensive software QA solutions covering consulting, planning, execution, and ongoing support.
• Ensured bug rate lower than 3% for devices, mobile, and web applications.
• Rapid delivery facilitated by a diverse pool of proficient testers.
• Optimal price-to-quality ratio, leveraging cost benefits and expertise of Vietnamese IT human resources.
• Tailored solutions based on industry-specific experience.
• Maximum security ensured through a Non-disclosure Agreement (NDA) and best security practices during database access.

Connect with LQA’s experts to safeguard your data and assets from potential hackers today!

 

Frequently Asked Questions about Haptic Feedback

1. What is white box penetration testing?

White box penetration testing is a comprehensive security assessment method where testers have complete access to the internal architecture, design, and system details of the target. In this approach, the tester possesses full knowledge of the system’s infrastructure, including source code, network diagrams, and system configurations.

2. What is a white box penetration testing example?

An example of a white box test could involve analyzing the source code of a web application to identify vulnerabilities. Testers would scrutinize the code, look for potential security flaws, and examine the database structure and application logic to uncover weaknesses in the system.

3. What are black box grey box and white box penetration testing?

Black box, grey box, and white box penetration testing are distinct approaches used in security assessments to evaluate the vulnerabilities of a system. Here are the brief definitions of each type of penetration testing:

• Black box penetration testing: A security testing method where testers have no prior knowledge of the system. They approach it as an external hacker would, without any internal information about the system’s architecture or design.
• Grey box penetration testing: A security testing method where testers have partial knowledge of the system, such as limited access or some details about the internal architecture. This approach combines elements of both white and black box testing.
• White box penetration testing: A security testing method where testers have complete access to the internal architecture, design, and system details of the target. Testers possess full knowledge of the system’s infrastructure, including source code, network diagrams, and system configurations.

4. What is the difference between black box and white box penetration testing?

The main difference between black box vs white box penetration testing lies in the level of information and access the testers have. White box testing involves complete access to the internal structure, code, and system design. On the other hand, black box testing operates without any knowledge of the internal system; testers approach it as an external attacker.

5. What is more costly black box or white box penetration testing?

Typically, white box penetration testing is more resource-intensive and thus can be more costly. It demands a higher level of expertise, time, and resources due to the need for in-depth knowledge of the system’s internal workings, including analysis and evaluation of code, architecture, and configurations.

6. What is the white box penetration testing methodology?

White box penetration testing is not just a single test but a methodology involving a structured and systematic approach. It involves various steps such as reconnaissance, scanning, vulnerability assessment, exploitation, and reporting. The white box security testing methodologies focus on a deep dive into the internal workings of a system to identify and mitigate potential vulnerabilities and security risks. White box testing is an essential part of a comprehensive security assessment, ensuring a thorough evaluation of system security from an insider’s perspective, and it plays a crucial role in strengthening the overall security posture of an organization’s infrastructure.

 

Final Thoughts About Whitebox Penetration Test

White box penetration testing serves as an effective method to strengthen software security. The level of complexity varies based on the application under assessment. Evaluating a small application that conducts straightforward operations is a swift process, often taking only a few minutes. However, larger applications necessitate significantly more time, ranging from days to weeks or even months.

Conducting these tests is crucial during the software development phase, both after its initial writing and following any subsequent modifications. Integrating white box penetration testing into your security strategy is pivotal, as it aids in preventing mistakes and oversights that could potentially expose your company to cyber threats.

If you are looking for experts in conducting white box testing for your IT environment or apps to check if they’re secure, don’t hesitate to contact LQA’s security testing team.

 

Meet LQA’s client, Ted, who owns an F&B chain with 21 brands and 400 restaurants. He deals with approximately 20 mobile and web applications with 5-6 releases for each per year to keep his customers happy.

Testing is a must for Ted. Whenever a new feature graces the scene, he dives into rounds of rigorous tests. And the whole process needs to be swift — perhaps at midnight — to keep his users undisturbed.

Realizing that manual testing seems impractical, Ted turned to LQA’s test automation solutions. And guess what? An impressive 70% reduction in regression test time, all while guaranteeing flawless apps.

That’s just a real example of what test automation can bring to the table. Let’s dig into the top 8 benefits of test automation in this blog.

Top 8 Considerable Benefits of Test Automation

Increased test coverage

Automated software testing can increase the depth and scope of tests, ultimately ensuring software quality and functionality.

Test automation allows the execution of massive complex test cases and lengthy test scenarios across various aspects of the software, covering extensive codebases and different functionalities. Test automation enables the creation of a diverse set of test cases that encompass positive, negative, edge, and boundary test scenarios, ensuring a comprehensive examination of the software.

By running automated tests in parallel and frequently, the development team can attain a higher level of confidence in the application’s functionality and quality.

Improved test accuracy

Unlike manual tests, which are heavily dependent on testers and can be prone to errors, well-written automated test cases follow predefined scripts and perform actions exactly as instructed.

Additionally, automated tests don’t overlook steps or make typos. They also run in a consistent, controlled setup and don’t encounter distractions from subjective and objective factors like humans. From that, automated tests deliver more comprehensive, accurate results and reduce the failure rate of software released to the market.

Easy reporting

In manual testing, reporting can be as cumbersome and monotonous as the test execution itself. It involves constant updates of the test progress, the number of test cases executed, the number of bugs fixed, etc. with a dependency on each other.

With test automation, you can get screenshots, videos, and other formats of reports tailored to specific needs, software areas, and desired reporting frequencies.

Fast development and delivery

If you want to adopt a CI/CD (Continuous integration & Continuous delivery) approach in software development, automating testing is essential.

 

Typical components for CI/CD include

• agile methodology,
• continuous testing,
• build automation,
• deployment automation, etc.

During such a continuous cycle, you would want to have instant testing throughout your software development life cycle (SDLC) instead of many “pauses” with manual testing.

Here’s a practical example: One of our clients in the food & beverage (F&B) industry saw an impressive 70% reduction in regression test time after implementing custom test automation solutions developed by LQA’s expert automation testing team.

Apart from CI/CD adoption, test automation enables your team to spend less time testing and getting reports on newly developed features, as everything is automated.

Hence, continuous testing achieved by QA automation helps you to bring your product to market faster and gain competitiveness in a fast-evolving technology space.

Faster feedback cycle

Speeding up the feedback cycle is among the core benefits of test automation in agile development. With test execution and report generation automated, testers can provide feedback about the software to developers faster and more regularly, and then the developers can fix the bugs right in the early stages.

By speeding up the feedback cycle, businesses can ensure the product’s time-to-market, minimize bug-fixing resources, and eliminate the risks of launching poor software.

Test efficiency enhancement

Automated software testing can achieve many things that manual testing struggles to deliver, and vice versa. In the case of test automation benefits, it makes many test variants much easier and more potent, such as:

• Regression tests: Whenever a new feature is added, you can quickly rerun a vast number of test cases to ensure that the new updates haven’t adversely affected the existing functionalities.
• Smoke tests: Automated smoke tests align well with the principles of CI/CD by providing rapid build validation of the software after each change.
• Stress tests: When you aim to assess your application’s scalability, employing test automation tools to simulate thousands of concurrent users will be much more cost-effective than manual solutions.

The team’s morale improvement

QA automation can significantly boost team morale by alleviating repetitive and mundane testing and reporting tasks. When teams are freed from the monotonous aspects of testing, they can redirect their energy and creativity toward more engaging and strategic activities, and finally, pass those gains on to their organization.

For instance, consider a scenario where a QA team, burdened with repetitive manual regression tests after each code update, starts leveraging automation. As automated tests take over the routine checks, the team is now able to focus on exploratory testing, innovative test case design, and improve the overall testing strategy.

Good ROI in the long run

Test automation can require a relative initial investment, but it brings substantial cost benefits in the long term. The ROI of test automation is driven by:

• Unbounding productivity
• Reducing meantime
• Enabling reusability of test cases and test scripts
• Reducing the failure rate of software released to the market.

During development cycles, when source code undergoes modifications, automated tests can be executed unattended 24/7 to make the deployment process smoother, safer, and faster. Test cases and scripts are also reusable for similar scenarios, various software versions, and diverse data sets.

Also, test automation enhances test coverage and accuracy, leading to a lower failure rate upon software release. Therefore, software products reach end-users with fewer defects, enhancing customer satisfaction and minimizing the resources required for post-release support and maintenance.

Regarding the cost comparison between the two types of testing methods, check out the breakdowns of automation testing vs. manual testing – which is the cost-effective solution for your firm?

These factors facilitate quality software with fewer development and testing resources, translating into a high return on investment for businesses.

Also read this: 5 automation testing challenges and optimal solutions

Test Automation Fundamentals

What is test automation?

Automation testing is a testing technique utilizing automated testing tools and test scripts to automate testing efforts. In other words, specified and customized tools are implemented in the testing process instead of solely manual forces.

Test automation doesn’t imply automating the entire testing process. Such steps like requirements analysis, test planning, and test case design are done manually before a test automation engineer programs the test script and automates test execution and reporting.

Automated tests, combined with manual tests, form a comprehensive software testing solution. The combination of manual and automated testing bridges the gap between these two approaches, leveraging the strengths of each while eliminating weaknesses.

Learn more about the differences between manual testing vs. automation testing.

What kind of test can be automated?

Several types of tests can be automated. The decision on which tests to automate hinges on the alignment between the benefits of automated testing and project needs, timelines, and the software’s critical aspects, and so on.

Types of software testing to be automated include:

• Unit testing: Testing individual units or components of the software in isolation.
• Regression testing: Ensuring new changes don’t adversely affect existing functionalities.
• Sanity testing: Evaluating whether the basic functionality of a new software build is working correctly or not
• Functional testing: Validating specific functions of the software meet requirements.
• Integration testing: Validating the interaction between software components.
• Performance testing: Assessing the software’s performance under various conditions.
• Load testing: Evaluating how the software performs under expected load conditions.
• Stress testing: Assessing the software’s robustness under extreme conditions.
• Smoke testing: Checking basic functionalities to determine if a build is stable enough for further testing.
• Acceptance testing: Confirming whether the software meets the acceptance criteria.
• Compatibility testing: Verifying the software’s compatibility with different devices, browsers, or operating systems.
• Security testing: Checking for vulnerabilities and ensuring data security.
• Usability testing: Evaluating the software’s user-friendliness and overall user experience.

At LQA – one of the outstanding automation testing companies worldwide, our clients love to automate regression tests, smoke tests, unit tests and sanity tests the most.

The transition from manual to automated testing

Manual testing has been a cornerstone of software quality assurance for decades, offering a hands-on, exploratory approach to testing and allowing for creativity, adaptability, and human intuition.

However, manual tests can be time-consuming, prone to human error, and challenging to scale. This is where automated testing comes in to bring speed, repeatability, and scalability to the testing process.

So, how do you do it – transition from manual testing to automated testing?

• Assessment: Evaluate the current testing processes and identify areas where automation can bring significant benefits.
• Selecting tools: Choose appropriate automation tools and automation frameworks based on your project requirements, technology stack, and budget.
• Training: Train the testing team in the selected automation tools and frameworks to ensure effective utilization.
• Starting with small pilots: Begin by automating simple, repetitive tests to gain confidence and experience.
• Gradual transition: Gradually expand automation coverage as the automation solution stabilizes and the team gains proficiency.

Frequently Asked Questions about Automated Testing Benefits

What are the benefits of using a test automation tool?

An automation testing tool is software that enables you to define testing tasks and then automatically execute those tests, essentially enabling test automation. Automation testing tools encompass both existing tools like Selenium, Appium, and custom in-house developed tools.

So, what are the benefits of test automation framework?

• Fast development and delivery
• Increased test coverage
• Improved test accuracy
• Easy reporting
• Faster feedback cycle
• Accelerated test efficiency
• Improved team’s morale
• Good ROI in long term

What are the benefits of test automation in agile development?

Agile methodology in software development aims to constantly elevate the software until it reaches a product-market fit. During an agile SDLC, new features or improvements are constantly added, and automated tests instantly verify if these increments fit the existing codebase.

Particularly, when agile methodology is integrated with CI/CD practices to automate the process of moving code through the stages of development →  testing → deployment, test automation plays a vital role in enabling continuous testing within this streamlined CI/CD pipeline.

Final Thoughts on Enormous Benefits of Test Automation

Despite some challenges like relative initial investment and scripting demands, the substantial benefits of test automation are indisputable, which are speed, accuracy, and high returns in software testing.

In synergy with manual testing, automation forms a comprehensive test solution, guaranteeing a holistic approach that combines human insights and automated precision. This blend optimizes software testing efforts, making it efficient and thorough.

Get To Know LQA

LQA is Vietnam’s 1st independent software quality assurance service provider. We have a presence in Vietnam, Japan & the United States to completely fulfill clients’ demands for QA across industries and geographical locations. During the years of operation, LQA has developed our experience towards industry specialization and become the leading software testing company in Vietnam.

Are you seeking a reliable QA partner? Leave us a message and see how we can help you achieve your business goals.

In today’s software development, quality assurance (QA) has solidified its position as an integral component to guarantee flawless software. The evolving landscape of websites and applications constantly necessitates more efficient QA measurements. This is where QA metrics come in to make QA processes more systematic and efficient!

In this article, we will delve into 12 absolute QA metrics and 7 derived QA metrics that will help you maximize the effectiveness of your test process and the productivity of the QA team.

QA Fundamentals: What is QA Testing

Quality Assurance (QA) in software development refers to the systematic process of ensuring that the final product meets specified requirements and standards. It involves comprehensive testing, identifying defects, and ensuring that the software functions smoothly before reaching the end users.

In the software development life cycle, QA plays a pivotal role. From the initial stages of requirement analysis to the final product launch, QA teams combine manual and automation testing methods to ensure the software aligns with the envisioned goals. They work closely with developers, detecting bugs and issues early, which minimizes costs and guarantees a higher-quality end product.

QA Metrics Fundamentals

What are QA metrics?

QA metrics are measurable standards used to measure and monitor the quality of the deliverables, processes, and outcomes.

For example, numbers of determined/passed/failed/blocked test cases.

QA metrics make QA processes more systematic and efficient. By quantifying key parameters such as test coverage, defect rates, productivity, and more, QA metrics aid in making informed decisions, mitigating risks, and continuously improving the software development process to align with QA goals and objectives. 

Types of QA metrics

There are two major categories of software QA metrics: quantitative metrics (absolute number) and qualitative metrics (derived metrics).

• Quantitative metrics: Quantitative metrics are absolute numerical values that measure specific aspects like the number of defects found, the number of test cases executed, or the percentage of code coverage.
• Qualitative metrics: Qualitative metrics are derived numbers that evaluate the effectiveness and quality of processes and products. They involve analyzing trends, patterns, and data relationships to draw meaningful insights.

At LQA, our testing team excels in both categories, leveraging quantitative metrics for precise measurements and qualitative metrics for deeper insights into the overall software quality and testing effectiveness.

Why Do QA Testing Metrics Matter?

Of course, a software quality assurance process can function without specific QA test metrics. Yet, the presence of precise QA metrics significantly elevates QA’s effectiveness and efficiency by providing measurable insights into the testing process and product quality.

QA metrics in agile empower project managers and decision-makers to

• allocate resources effectively,
• manage timelines,
• ensure a smoother development process.

These metrics enhance the software’s overall quality and streamline development workflows, leading to successful project outcomes.

Also read: Top countries for software quality assurance services

Types of Quantitative Metrics

Quantitative metrics, in particular, offer a clear and numerical insight into the various dimensions of the testing process, ranging from testing coverage to defect identification and overall efficiency.

Top-used quantitative QA metrics examples include:

• Total number of test cases
• Number of passed test cases
• Number of failed test cases
• Number of blocked test cases
• Number of identified bugs
• Number of accepted bugs
• Number of rejected bugs
• Number of deferred bugs
• Number of critical bugs
• Number of determined test hours
• Number of actual test hours
• Number of bugs detected after release

Gain a practical guide to test case design with examples with our blog: Test case design techniques. 

Types of Derived QA Metrics

Derived QA metrics, a step beyond quantitative metrics, are derived from various quantitative data points collected during the software testing process.

At LQA, besides absolute numbers, we often implement derivative QA metrics to help clients get a better grip on the effectiveness and thoroughness of testing efforts.

Test coverage

Test coverage measures how much of the software has been tested. It ensures that all critical parts of the software are verified.

Below are common test coverage metrics:

• Percentage of code coverage: The proportion of lines of code tested compared to the total lines of code, reflecting the thoroughness of testing.
• Percentage of requirements coverage: The percentage of requirements addressed by test cases, indicating requirement validation.
• Percentage of critical paths tested: The critical paths executed out of the total possible paths in the software, revealing critical path coverage.
• Percentage of high-risk modules covered: The high-risk modules tested compared to the total high-risk modules identified, indicating risk mitigation.
• Percentage of interfaces tested: The interfaces tested compared to the total interfaces in the software, ensuring proper integration testing.

Test effort

Test effort metrics evaluate the human and time resources invested in various testing activities, providing insights into the efficiency and resource allocation.

Typical metrics to measure test effort:

• Total person-hours spent on testing: The sum of hours each team member has spent on testing, reflecting the overall effort invested.
• Average time to design a test case: The total time spent on test case design divided by the number of test cases designed, indicating design efficiency.
• Average time to execute a test case: The total time spent on test case execution divided by the number of test cases executed, revealing execution efficiency.
• Time spent on defect management: The total time spent on defect handling divided by the number of defects found, showing defect resolution efficiency.
• Time spent on test environment setup: The total time spent on setting up the test environment divided by the number of test cycles, indicating environment setup efficiency.

Test execution

Test execution metrics provide an overview of completed tests and those awaiting execution. When recording test results, testers often classify them as passed, failed, or blocked.

Typical metrics for test execution:

• Number of test cases executed: The total count of test cases executed during a testing phase, reflecting the scope of testing.
• Execution time per test case: The total execution time divided by the number of test cases executed, indicating the efficiency of test case execution.
• Number of test cases automated: The count of test cases automated out of the total, revealing automation coverage.
• Number of passed/failed test cases: The count of test cases passed or failed, indicating test success.
• Number of test case iterations: The number of times a test case is repeated or iterated, revealing reusability and robustness of the test case.

Defect distribution

Defect distribution metrics provide insights into the distribution of defects across different mediums. Hence, aiding in identifying common sources for potential improvement.

Here are common defect distribution metrics:

• Number of defects per module/component: The count of defects identified in each module or component, aiding in defect prioritization and resource allocation.
• Defects categorized by severity: The count of defects categorized by severity levels such as critical, major, and minor, aiding in priority-based resolution.
• Defects categorized by functionality: The count of defects categorized by functionality like UI, database, and security, aiding in targeted testing.
• Number of defects by testing phase: The count of defects detected in different testing phases like unit testing and system testing, aiding in process evaluation.
• Defect distribution by cause: Defect distribution by cause involves categorizing defects based on their origin or cause, providing insights into areas for improvement.

Defect detection and recovery

Defect detection and recovery metrics measure the efficiency of defect detection and the speed of recovery processes, ensuring effective defect resolution.

Here are useful metrics for defect detection and recovery:

• Defects found per hour of testing: The count of defects identified per hour of testing, reflecting detection efficiency.
• Average time taken to detect a defect: For example, if it took 100 hours to detect 20 defects, the average time to detect a defect is 100/20= 5 hours. Moreover, for a quick and accurate average of the time use the average calculator by Allmath without using any formula.
• Time taken to recover from a defect: The time taken to recover or resolve a defect, reflecting defect resolution efficiency.
• Number of retests after defect fixes: The count of retests conducted after defect fixes, indicating the need for revalidation.
• Defect reoccurrence rate: The percentage of defects that reoccur after being marked as resolved, indicating the stability of defect resolution.

Test team metrics

Test team metrics assess the productivity, efficiency, and performance of the testing team, aiding in team management and resource allocation.

Here are popular QA metrics to evaluate a test team:

• Team productivity: The rate at which test cases or components are developed or executed by the team members, reflecting team efficiency.
• Number of defects logged by each team member: The count of defects logged by each team member, aiding in defect tracking and individual performance evaluation.
• Test case execution rate per team member: The rate at which test cases are executed by each team member, indicating execution efficiency.
• Number of test environments set up by each team member: The count of test environments set up by each team member, reflecting efficiency in environment management.
• Defects validated per team member: The count of defects validated or verified by each team member, indicating validation efficiency.

Test economy

Test economy provides insights into the cost-effectiveness and financial aspects of the testing process, aiding in budgeting and cost optimization.

Below are commonly used test economics metrics:

• Cost per test case: The cost incurred for testing each test case, aiding in cost allocation and optimization.
• Total cost of testing per module/component: The total cost incurred for testing each module or component, aiding in budgeting and resource allocation.
• Cost per defect found and fixed: The cost incurred for finding and fixing each defect, aiding in defect management efficiency.
• Return on investment (ROI) of testing efforts: The ratio of the benefits gained from testing efforts to the cost invested in testing, reflecting the effectiveness of testing.
• Cost of testing as a percentage of the total project cost: The percentage of the total project cost attributed to testing, aiding in project budgeting and financial planning.

These quantitative QA metrics provide measurable data corresponding to each derivative QA metric, allowing for a comprehensive assessment of the testing process.

Frequently Asked Questions for QA Metrics

1. What are quality standards for QA?

Quality standards for QA involve predefined criteria and benchmarks that a product or process must meet to ensure its quality.

These standards can encompass various aspects such as functionality, reliability, performance, usability, security, and compliance with industry regulations. They provide a clear framework for evaluating and assuring the quality of software throughout the development life cycle.

2. How do you measure quality in QA?

Measuring quality in QA involves a comprehensive evaluation of the software against predefined quality standards. This assessment is facilitated through a variety of quantitative and qualitative metrics in this blog.

Quantitative metrics include aspects like the number of defects, test coverage, and performance metrics. Qualitative metrics involve assessing user experience, feedback, and adherence to design guidelines.

A combination of these metrics offers a holistic view of the software’s quality.

3. How is QA productivity measured?

QA productivity is measured through various quantitative metrics that evaluate the efficiency and effectiveness of the QA process. These metrics include:

• the number of test cases executed
• defects detected
• test coverage achieved
• time taken for testing.
• person-hours spent on testing
• test case execution rates

Final Thoughts on QA Metrics

QA metrics help managers estimate the efficiency and effectiveness of test procedures. Embracing both quantitative and qualitative metrics yields a multitude of benefits. From cost-efficiency and resource optimization to product-market fit assurance, these metrics align development efforts with strategic goals.

Have an idea of outsourcing software testing in mind? Our insights will help:

• Top software testing companies in 2023
• Practical case studies for offshore software testing

In today’s digital age, cybersecurity testing is the cornerstone of a robust defense against cyber threats. In this article, we will delve into the world of cybersecurity testing, exploring the definition and significance of cybersecurity testing, the different types, why it’s crucial, the tools available, strategies for implementation, and how to measure success. Let our comprehensive guide help you strengthen your organization’s digital security.

What Is Cybersecurity Testing?

Before diving into the intricacies, let’s establish a foundational understanding of cybersecurity testing. At its core, cybersecurity testing refers to the process of evaluating an organization’s digital infrastructure, applications, and systems to identify vulnerabilities and weaknesses that could be exploited by malicious actors.

Cybersecurity testing plays a pivotal role in the IT industry by serving as the first line of defense against cyber threats. It enables organizations to proactively identify vulnerabilities, assess risks, and implement robust security measures. This not only safeguards sensitive data but also helps maintain customer trust and compliance with regulatory requirements.

What Are the Different Types of Cybersecurity Testing?

Now, let’s delve into the heart of cybersecurity testing, exploring the various types of security testing and their specific purposes. Understanding these distinctions is crucial for tailoring an effective cybersecurity strategy.

Penetration Testing: What is Penetration Testing?

What is pen test? Cybersecurity penetration testing, or cybersecurity pen testing, simulates real-world cyberattacks to assess an organization’s security posture. Ethical hackers, known as penetration testers, attempt to exploit vulnerabilities to identify weaknesses in systems, networks, and applications.

Pros:

• Realistic Assessment: Provides a realistic view of an organization’s security preparedness.
• Identifies Critical Flaws: Uncovers vulnerabilities that could lead to severe breaches.
• Prioritizes Remediation: Helps prioritize vulnerabilities based on their criticality.

Cons:

• Resource-Intensive: Can be time-consuming and resource-intensive.
• Limited Scope: Might not cover all potential attack vectors.

When to Use: Employ penetration testing when you need a comprehensive assessment of your organization’s security posture and want to identify critical vulnerabilities that could be exploited by cybercriminals.

 

Vulnerability Assessment

Vulnerability assessment focuses on identifying and prioritizing vulnerabilities within an organization’s IT infrastructure. This cybersecurity assessment test provides a comprehensive view of potential weaknesses, allowing organizations to allocate resources effectively to address critical issues first.

Pros:

• Systematic Evaluation: Offers a systematic approach to identifying vulnerabilities.
• Prioritization: Helps prioritize vulnerabilities based on potential impact.
• Regulatory Compliance: Assists in meeting compliance requirements.

Cons:

• Lacks Real-World Testing: Doesn’t simulate real attacks or exploitation.
• Possibility to Generate False Positives: Can sometimes flag non-exploitable issues.

When to Use: Utilize vulnerability assessments for regular, proactive monitoring of your organization’s security posture and prioritizing remediation efforts.

 

Security Auditing

Security auditing involves evaluating an organization’s security policies, controls, and practices to ensure they align with industry standards and best practices. It helps organizations identify gaps in compliance and security protocols.

Pros:

• Ensures Compliance: Helps ensure adherence to industry regulations and standards.
• Policy Alignment: Verifies that security policies align with best practices.
• Risk Mitigation: Identifies areas of risk in security controls.

Cons:

• Limited to Policies and Controls: May not assess vulnerabilities in systems.
• Doesn’t Simulate Attacks: Doesn’t simulate real-world attacks or exploits.

When to Use: Employ security auditing to validate compliance with industry standards and ensure security policies align with best practices.

 

Security Scanning

Security scanning uses automated tools to scan networks and systems for known vulnerabilities. This type of testing is essential for regular, proactive monitoring of an organization’s security posture.

Pros:

• Automation: Offers automated vulnerability detection.
• Regular Scanning: Enables continuous monitoring for threats.
• Quick Identification: Rapidly identifies known vulnerabilities.

Cons:

• Limited to Known Vulnerabilities: May miss zero-day vulnerabilities.
• Possibility to Generate False Positives: Automated scans can produce false alarms.

When to Use: Use security scanning for ongoing, automated vulnerability detection to quickly identify known vulnerabilities in your environment.

As applications move to the cloud and remote work increases, it’s easy to overlook misconfigurations. Gartner research predicts that 99% of cloud misconfigurations by 2025 will be the customer’s fault. To avoid this, companies need to pay close attention to network configurations and use security scans to enhance their cybersecurity.

 

Web Application Security Testing

Web application testing focuses on the security of web-based applications and websites. It assesses vulnerabilities such as SQL injection, cross-site scripting (XSS), web application penetration testing, and more to ensure the protection of sensitive user data.

Pros:

• Protects User Data: Ensures the security of user data in web applications.
• Prevents Attacks: Identifies and mitigates common web vulnerabilities.
• Enhances Trust: Builds trust with customers by safeguarding their information.

Cons:

• Resource-Intensive: Can be time-consuming for complex web applications.
• Requires Expertise: Requires testers with knowledge of web vulnerabilities.

When to Use: Employ web application testing when you need to secure web-based applications, especially those handling sensitive data or customer information.

 

Network Security Testing

Definition: Network security testing examines an organization’s network infrastructure for vulnerabilities and potential security threats. It includes assessments of firewalls, routers, switches, intrusion detection systems (IDS), network penetration testing, tests internet security, etc.

Pros:

• Network Resilience: Ensures the network infrastructure is resilient against cyber threats.
• Early Detection: Identifies weaknesses before they are exploited.
• Protection of Sensitive Data: Safeguards sensitive data in transit.

Cons:

• Complexity: Requires a deep understanding of network configurations and protocols.
• Resource-Intensive: This can be time-consuming for extensive networks.

When to Use: Implement network security testing when you need to assess the security of your network infrastructure, detect vulnerabilities, and ensure the protection of data in transit.

 

Mobile Application Testing

As mobile devices become ubiquitous, mobile application testing is crucial. It ensures that mobile apps are secure and that user data remains protected. This testing assesses vulnerabilities specific to mobile platforms.

Pros:

• Protects User Data: Safeguards sensitive user data stored and processed by mobile apps.
• Enhances App Trust: Builds trust with users by providing secure mobile experiences.
• Identifies Platform-Specific Issues: Addresses vulnerabilities unique to mobile platforms.

Cons:

• Diverse Platforms: Requires testing on multiple mobile operating systems.
• Evolving Threats: Needs constant updates to address emerging mobile threats.

When to Use: Employ mobile application testing when developing or deploying mobile apps to ensure user data security and protect against platform-specific vulnerabilities.

 

Cloud Security Testing

With the migration to cloud-based solutions, cloud security testing ensures the security of data stored and processed in the cloud. It covers configuration vulnerabilities, access control, and data encryption.

Pros:

• Cloud Data Protection: Ensures the security of data stored in cloud environments.
• Scalability: Scales with cloud adoption, accommodating growth.
• Compliance Assurance: Helps organizations meet regulatory requirements in the cloud.

Cons:

• Complex Cloud Ecosystems: Testing in diverse cloud environments can be complex.
• Shared Responsibility: Cloud security involves shared responsibility with the cloud provider.

When to Use: Utilize cloud security testing when migrating to or operating in cloud environments to protect data and ensure compliance in a shared responsibility model.

 

Data Security Testing

Data security testing assesses an organization’s measures to protect sensitive data from unauthorized access, disclosure, or theft. It focuses on evaluating the security of data storage, transmission, and access controls.

Pros:

• Data Protection: Ensures the safeguarding of sensitive data, including customer information and proprietary data.
• Compliance Assurance: Helps organizations meet data protection regulations and industry standards.
• Prevents Data Breaches: Identifies vulnerabilities that could lead to data breaches.

Cons:

• Complexity: Requires a deep understanding of data encryption, access controls, and data handling processes.
• Resource-Intensive: Comprehensive data security testing can be resource-intensive.

When to Use: Implement data security testing when you need to evaluate the effectiveness of your data protection measures, ensure compliance with data privacy regulations, and prevent data breaches. This type of testing is crucial for organizations that handle sensitive customer or proprietary data.

 

Information Security Testing

Information security testing evaluates an organization’s overall information security posture. It assesses the effectiveness of security policies, controls, and procedures in protecting sensitive information from unauthorized access, breaches, and data leaks.

Pros:

• Comprehensive Security Assessment: Provides a holistic evaluation of an organization’s information security measures.
• Risk Mitigation: Identifies vulnerabilities and weaknesses that could lead to information security breaches.
• Regulatory Compliance: Assists in meeting compliance requirements related to information security standards.

Cons:

• Resource-Intensive: This may require substantial resources and time for thorough testing.
• Complexity: Evaluating the entire information security framework can be complex.

When to Use: Employ information security testing when you need a comprehensive assessment of your organization’s information security measures, want to identify vulnerabilities that could lead to data breaches or data leaks, and ensure compliance with information security standards and regulations. This type of testing is crucial for organizations that handle sensitive information, including personal data, financial records, and proprietary information.

The choice of cybersecurity testing type depends on the specific needs and risks faced by an organization. For instance, penetration testing is ideal for organizations seeking to identify critical vulnerabilities and understand the impact of potential cyberattacks, while Vulnerability assessments are beneficial for organizations looking to maintain an ongoing assessment of their security posture. 

By tailoring the type of cybersecurity testing to their unique circumstances, organizations can better defend against potential threats.

 

Why Cyber Security Testing?

Every year, the Federal Bureau of Investigation (FBI) conducts research on cybercrime. In 2020, incidents involving compromises to business email alone resulted in losses exceeding $1.8 billion. This figure doesn’t even encompass the various other ways in which cyber threats can affect businesses. Given the multitude of security vulnerabilities, cybersecurity assessments hold significant value for businesses of all scales.

The consequences of inadequate cybersecurity testing can be severe, ranging from financial losses to severe damage to an organization’s reputation:

• Financial Losses: Cyberattacks can result in substantial financial losses. These losses can stem from theft of sensitive data, the cost of remediation, legal fees, and regulatory fines. In some cases, the financial impact can be devastating, leading to business closures.
• Reputational Damage: A cybersecurity breach can tarnish an organization’s reputation, eroding customer trust and confidence. Once trust is lost, it can be challenging to rebuild, potentially leading to customer churn and loss of market share.
• Legal and Regulatory Consequences: Non-compliance with data protection regulations, such as GDPR or HIPAA, can result in hefty fines. Inadequate cybersecurity measures can lead to legal actions, further exacerbating financial losses.
• Intellectual Property Theft: For technology companies, intellectual property theft is a grave concern. Cybercriminals can steal valuable IPs, compromising an organization’s competitive advantage.
• Disruption of Operations: Cyberattacks can disrupt business operations, leading to downtime, loss of productivity, and additional costs associated with recovery.

The financial and reputational risks associated with security breaches underscore the critical importance of cybersecurity testing. Organizations that prioritize cybersecurity testing are better equipped to identify and mitigate vulnerabilities before they can be exploited by cybercriminals.

 

Choosing the Right Cyber Security Testing Tools

Selecting the appropriate cybersecurity testing tools is a crucial aspect of building a robust security framework. Here, we introduce a variety of cybersecurity testing tools and provide criteria for making informed choices that align with your organization’s specific requirements.

A Variety of Cybersecurity Testing Tools

The market offers a diverse range of tools to cater to different testing needs, including: 

• Wireshark: Wireshark is a widely used network protocol analyzer. It helps security professionals examine network traffic, detect anomalies, and identify potential security threats.
• Burp Suite: Burp Suite is a comprehensive web vulnerability scanner and proxy tool. It aids in web application testing by identifying vulnerabilities like SQL injection and cross-site scripting.
• OpenVAS: OpenVAS is an open-source vulnerability scanner designed for detecting vulnerabilities in networks and web applications. It provides regular updates for the latest threats.
• Nessus: Nessus is a widely trusted vulnerability assessment tool that scans networks, systems, and applications for vulnerabilities. It offers a vast database of known vulnerabilities.
• Snort: Snort is an open-source intrusion detection and prevention system (IDPS). It monitors network traffic for suspicious activity and can block threats in real-time.
• OWASP ZAP: The OWASP Zed Attack Proxy (ZAP) is a popular open-source web application security scanner. It helps find vulnerabilities in web applications during development and testing.

 

Criteria for Selecting Suitable Tools

When choosing cybersecurity testing tools, consider the following criteria to ensure they align with your organization’s specific needs:

• Compatibility: Ensure that the tool is compatible with your organization’s infrastructure, systems, and platforms.
• Scalability: Choose tools that can scale with your organization’s growth and evolving security requirements.
• Ease of Use: Opt for tools with user-friendly interfaces and adequate documentation to expedite the testing process.
• Reporting Capabilities: The tool should generate comprehensive reports that are easy to understand, enabling efficient remediation of vulnerabilities.
• Community and Support: Assess the tool’s community and support resources. Active communities and professional support can be invaluable when troubleshooting issues.
• Cost: Consider the tool’s pricing structure, including licensing fees, subscription costs, and ongoing maintenance expenses.
• Integration: Ensure that the tool can integrate seamlessly with your existing cybersecurity infrastructure and other security tools.

By carefully evaluating these criteria, you can select the most suitable cybersecurity testing tools to bolster your organization’s security defenses.

 

How To Implement an Effective Cyber Security Test Strategy

Establishing an effective cybersecurity testing strategy is paramount to safeguarding your organization’s digital assets. Here, we provide a step-by-step guide to help you create a robust testing strategy that aligns with your specific organizational needs.

Remember that a one-size-fits-all approach to cybersecurity testing may not be effective. Customize your testing strategy to address your organization’s unique risks and challenges. Furthermore, integrate testing seamlessly into your development lifecycle to identify and rectify vulnerabilities early in the process.

 

How To Measure and Monitor Cybersecurity Testing Success

Measuring and monitoring the success of your cybersecurity testing efforts is crucial to ensure that your organization remains secure. Here, we provide guidance on setting measurable goals and tracking key performance indicators (KPIs) to gauge the effectiveness of your testing strategy.

Setting Measurable Goals

Setting clear and measurable goals is a fundamental aspect of an effective cybersecurity testing strategy. Let’s define objectives that align with your organization’s security needs and priorities.

• Vulnerability Reduction: Set a goal to reduce the number of vulnerabilities over time. Monitor the percentage decrease in vulnerabilities after each testing cycle.
• Incident Response Time: Measure the time it takes to detect and respond to security incidents. Aim for a reduction in incident response time to minimize potential damage.
• Patch Management: Track the time it takes to apply security patches and updates after vulnerabilities are identified. Strive for faster patch management to reduce exposure.
• Compliance Metrics: Ensure that your organization complies with relevant regulations and standards. Measure your level of compliance and work towards 100% adherence.

Key Performance Indicators (KPIs)

Key performance indicators (KPIs) are essential for tracking and measuring the success of your cybersecurity testing program. Let’s explore the crucial KPIs that help gauge the effectiveness of your testing efforts and provide insights for continuous improvement:

• Vulnerability Severity: Monitor the severity levels of vulnerabilities detected. Focus on reducing the number of high-severity vulnerabilities.
• Time to Remediate: Measure the average time it takes to remediate identified vulnerabilities. A shorter time indicates efficient vulnerability management.
• Number of False Positives: Keep track of false positives generated during testing. Minimizing false positives helps focus resources on genuine security threats.
• Security Incidents: Track the number of security incidents over time. Aim to reduce incidents, demonstrating improved security posture.
• Testing Coverage: Assess the percentage of systems, networks, and applications covered by cybersecurity testing. Strive for comprehensive coverage.

By setting clear goals and monitoring these KPIs, you can assess the effectiveness of your cybersecurity testing program and make data-driven improvements.

 

Lotus Quality Assurance’s Cybersecurity Testing Services

Lotus Quality Assurance (LQA) stands as one of the pioneering independent Software Testing Companies in Vietnam. We’ve expanded our reach with subsidiaries in Japan and the United States, enabling us to seamlessly cater to clients’ quality assurance needs across diverse domains, transcending geographical boundaries.

Over the years, LQA has honed industry-specific expertise to support our clients’ growth effectively. Our passionate and talented team’s unwavering commitment has garnered trust from clients in the most demanding markets, including the USA, Japan, Korea, and more.

We understand the challenges that you, as decision-makers have to face, in how to balance between quality and cost-efficiency. We aim to deliver a customized software QA solution package for your business’s requirements. We stand out by:

Industry Specialization

LQA’s industry specialization ensures that we not only meet your requirements but also exceed your clients’ expectations efficiently. 

As Vietnam’s first independent software testing company, we boast over seven years of experience in safeguarding and detecting all software bugs and issues before market delivery. 

Our QA solutions and processes have earned recognition through international and prestigious awards and certifications in software testing, including ISTQB (International Software Testing Qualifications Board), PMP (Project Management Professional), and ISO.

Compliance with TCoE

LQA’s commitment to Testing Center of Excellence (TCoE) compliance empowers us to provide your testing projects with a seamless blend of top-notch resources and methodologies, ensuring exceptional results and client satisfaction.

 

Advanced Technology

Leveraging cutting-edge testing devices, tools, and frameworks, our team guarantees the smooth operation of your software, delivering a flawless user experience and a competitive market advantage. With our advanced technological solutions, you can confidently detect all potential bugs and issues promptly before they impact your users.

Professional Certificate of 150 QA Engineers

Our 150 highly-skilled software testing engineers hold prestigious international certifications such as ISTQB, PMI, PSM, and more. Continuous learning and skill refinement are integral to our engineers’ daily routine, ensuring they stay at the forefront of industry best practices.

Proven Track Record

When it comes to reliability, our track record speaks volumes. Esteemed organizations, including TOSHIBA, Panasonic, SK Telecom, LG Electronics, MB Bank, Infiniq, SQC, Perxtech, Verb Data, Ascentis, Qualcomm, Kick ID, and many more, have entrusted their faith in our solutions. Our software testing case studies can help you delve deeper into our expertise and experience.

Choosing Lotus Quality Assurance means partnering with a proven leader in software testing, backed by a passionate team, industry specialization, cutting-edge technology, and a commitment to excellence.

 

Frequently Asked Questions About Cyber Security Testing

 

Final Thoughts About Cyber Security Testing

In today’s interconnected digital landscape, cybersecurity testing is not an option but a necessity for organizations in the IT industry. The consequences of inadequate testing can be devastating, leading to financial losses, reputational damage, and regulatory non-compliance. By understanding the various types of cybersecurity testing, choosing the right tools, implementing effective testing strategies, and measuring success, organizations can fortify their defenses against cyber threats.

Furthermore, staying ahead in the cybersecurity landscape requires organizations to embrace emerging trends and continuously adapt their testing approaches. As cybersecurity threats evolve, so must our defenses.

Remember, cybersecurity is a complex and ever-evolving field. It demands a proactive approach and a commitment to ongoing improvement. Whether you choose to build an in-house testing team or partner with a specialized vendor like Lotus Quality Assurance or any other top software testing companies in the world, the key is to prioritize cybersecurity testing as an integral part of your IT strategy.

Through LQA’s cybersecurity consultations and solutions, we have the ability to implement tailored solutions for your business. Whether you need us to augment your existing IT team or provide comprehensive support, we’re here to assist. Reach out to one of our experts today to explore our capabilities further. We eagerly anticipate the opportunity to collaborate with you!

 

Are you looking for top automation testing companies but finding yourself overwhelmed by the multitude of choices?

We understand the confusion that arises when confronted with a giant amount of information you get after looking around from this website to that research without a clear comparison and analysis.

That’s why we created a list of the best companies for automation testing around the world, designed to simplify your decision-making process.

To create these top 10 testing automation companies, we undertook comprehensive synthesis and analysis from a variety of sources, including prestige review sites such as Clutch.co, GoodFirms.co, and G2.com as well as the automation testing companies’ websites, and portfolios.
Subsequently, we refined the complete list based on the following criteria:

• Substantial experience (>3 years of experience);
• Prestigious awards and global certification in automation software testing;
• Large-scale IT talent pool;
• Core automated testing tools
• Expertise spanning diverse domains and service offerings.

Top 10 Automation Testing Companies

1. LQA – Vietnam’s Pioneer Independent Software Testing Company

As the pioneering independent Software Testing Company in Vietnam, LQA has firmly established its stature within the software quality assurance sector by providing high-quality software testing services to companies of all sizes (including Fortune 500) over the past 7 years.

Boasting a team of 150+ software testing engineers, combined with the advantage of Vietnam’s low labor cost, LQA becomes a favorable automation testing destination for enterprises that demand comprehensive quality assurance solutions, fast delivery, and budget-friendly testing services.

Having completed more than 214 projects, and serving more than 60 clients from 9 countries worldwide, LQA’s software testing services’ quality has been proven by prestigious awards and certifications like ISTQB’s Silver partner, PMP, PSM, and a 94% client satisfaction index.

Core automation testing services: Automation WinForms Tests, Automation Web UI Tests, Automation API Tests, Automation Mobile Tests, Performance Tests, Pen Tests, Selenium Automation Testing Services, etc.

Highlight automation testing tools: Selenium, Appium, Jenkins, Ranorex, Cypress, JMeter, SoapUI, LQA Solutions, etc

Industry expertise: F&B, Healthcare, Construction, eCommerce, Education, Banking & Finance.

Key clients: TOSHIBA, Panasonic, Sk Telecom, LG Electronics, MB Bank, Infiniq, SQC, Perxtech, Verb Data, Ascentis, Qualcomm, Kick ID, etc.

Rankings and international certifications:

• Top Vietnam IT Outsourcing Service in 2021 (Sao Khue Award – the most reliable and prestigious assessment program of Vietnam in the field of software and IT services)
• ISTQB Silver Partner
• Software Testing Company In Vietnam recognized by Clutch

2. QAMentor – New York-based Leading Software Testing Company

Headquartered in New York, QAMentor is a reliable software testing provider for clients from all around the globe with 313 certified QA professionals covering all time zones in 8 different countries. With more than 12 years of experience in the software QA testing industry, QAMentor has served 437 clients from startups to Fortune 500 organizations.

Core automation testing services: API Testing, Performance Testing Tools, Test Virtualization, Database Testing, Security Testing, Selenium testing services, etc.

Highlight automation testing tools: HP Unified Functional Testing Software, Selenium HQ, SmartBear-Test Complete, Telerik-Test Studio, Borland-Silk Test, Testing Anywhere

Industry expertise: Gaming, Media & Entertainment, Healthcare, Travel & Leisure, eCommerce, Education, Banking & Finance.

Key clients: HSBC, Citi, Experian, Amazon, Zyto, BrainMatch, ChefMod, ITCInfotech, etc

Rankings and International Certifications:

• CMMI Level 3 SVC + SSD v1.3 appraised;
• ISO 27001:2013, ISO 9001:2015, and ISO 20000-1 certified.

3. QualityLogic – On-shore Software Testing and QA Services

QualityLogic is a US-based QA testing provider since 1986 that has successfully completed 6,000+ onshore testing programs. QualityLogic’s on-demand and full-spectrum automation testing solutions have helped organizations improve their web and mobile applications’ quality.

Core automation testing services: API Testing, Websites & Web applications Automation Testing, Mobile Test Automation services for iOS and Android

Highlight software test automation tools and programming languages: Selenium, WebdriverIO, Cypress, Katalon Studio, Mabl, Testim, Appium, TestComplete, Espresso, XCUI Test, Kotlin, Swift, Python, Ruby, JavaScript, Java, C#, and PHP.

Industry expertise: Retail, eCommerce, FinTech, Smart Energy, Media & Entertainment, Fitness, Education, Nonprofits, Telecommunications

Key clients: Verizon Wireless, Cisco, OpenADR, Hawaiian Electric, etc.

Rankings and International Certifications:

• Top Software Testing Company in 2023 recognized by Clutch
• Top Software Testing Company in the United States (2023) identified by Clutch

 

4. Impact QA – Global Software Testing & QA Consulting Company

As a global independent software testing & QA consulting company, ImpactQA has provided software testing solutions to enterprises and Fortune 500 and 1000 companies for over a decade. Having successfully completed more than 500 testing projects, Impact QA’s 350+ QA experts have helped organizations ensure the quality of their digital transformation journey using automation.

Core Automation testing services: Automated Web Testing, Automated Mobile Testing, Automated API Testing, Automated Performance Testing, Automated UI Testing, Continuous Test Automation, AI-Powered Automated App Testing, Cloud Automation Testing

Highlight automation testing tools: TestNG, Maven, Jenkins, Appium, Tricentis Tosca, Protractor, Selenium, Ranorex Studio, Micro Focus UFT One, etc.

Industry expertise: BFSI, E-learning, Healthcare, Logistics, Manufacturing, Media & Entertainment, Retail & eCommerce, Travel & Hospitality

Key Clients: Panasonic, Starbucks Coffee, Deloitte, KFC, National Geographic Learning, KPMG, Honda, etc.

Rankings and International Certifications:

• Managed Cybersecurity Service Provider of the Year (2022) recognized by The Cybersecurity Vision & Innovation Summit & Awards
• Top Software Testing Companies in 2020 recognized by Clutch
• Top Independent Software Testing Company recognized by Manifest

5. Testmatick – Leading Provider of Quality Software Testing

Established in 2009, TestMatick masters more than 20 types of QA services and possesses deep expertise in various domains. With 125 highly-skilled software testers, Testmatick has helped 68 clients worldwide execute 3,568,997 test cases and detect 25,6987 bugs.

Core Automation testing services: API Testing, Database Testing, Performance Testing, Security Testing,

Highlight automation testing tools: Xamarin Test Cloud, MonkeyTalk, Jenkins, TestNG, Maven, Eclipse, Selenium, Ranorex, Telerik Test Studio, Visual Studio Test Professional, Mercury Quick Test Pro / WinRunner, AutomatedQA TestComplete, Appium, TestPlant, etc.

Industry expertise: BFSI, Travel & Hospitality, Media & Entertainment, Game, etc

Key Clients: Hubrick, DataRockets, KEYPR, Sweetrush, Doppler Labs, Redmadrobot, SolarWinds, eWave, Axia, etc.

Rankings and International Certifications: Best Company to Work With recognized by Goodfirm

6. QA Wolf – End-to-end Test Automation Company

Founded in 2019 in Seattle, QA Wolf is a hybrid end-to-end QA automation company and platform that provides a comprehensive software testing plan, automated test script writing, and QA team setup.

With unlimited, parallel runs and Zero Flake Guarantee, QA Wolf guarantees to achieve 80% end-to-end automated test coverage within 4 months.

Besides that, all test code is written in Javascript via their open-source platform which is built on top of Microsoft’s Playwright.

Core Automation testing services: SMS and phone calls, Emails, iFrames, Chrome extensio9ns, Multi-user flows, Integrations, and APIs

Highlight software test automation tools: QA Wolf customized testing platform & tools.

Industry expertise: Social network, Property management, HR & Recruiting, Blockchain & Web3, eCommerce & Retail, Healthcare, Fintech, etc

Key Clients: Bubble, Mailchimp, Gumroad, Cohere, Napster, AutoTrader.ca, Pequity, Regal, Vividly, Makersplace, etc.

7. UTOR – QA services and Software Testing Company

Since 2016, QA UTOR – a software testing company from Tallinn, Estonia has provided end-to-end QA services for enterprises from QA audit, QA staffing, UAT, QA outsourcing, DevOps testing, to automation testing, and more. UTOR’s automation testing process can ensure 24/7 test runs and maximize test coverage.

Core Automation testing services: Test Automation Strategy, Automated Regression Testing, GUI Test Automation, Automated Performance Testing, Automation Script Maintenance, API Testing, Automated Web Testing, Mobile Automation Testing, etc.

Highlight automation testing tools: Selenium, Appium, Cucumber, Kotlin, Cypress, Jasmine, Mocha, Chai, WebDriverIO, etc.

Industry expertise: Healthcare, Finance, eCommerce, Digital Marketing, Crypto Industry, Education, etc

Key Clients: Salesflow, Hallam, Reface, InteliGems, sweet.tb, SmartSuite, Eataly, etc.

Rankings and International Certifications:

• Global B2B Leader according to Clutch
• 4.9 average rating on GoodFirms
• Top-rated software testing company on Upwork

8. DeviQA – Proven Software Testing Partner

Coming from Poland, DeviQA has been one of the global leaders in the quality assurance and testing market for over 12 years. Having completed 300+ testing projects from scratch, DeviQA offers a wide range of software testing and QA services for both web and mobile applications.

Core Automation testing services: Test Strategy Design, GUI Test Automation, Test Framework Building, Performance Testing, Regression Testing, Regression Testing, Web Apps Automated testing, Mobile Apps automated testing, API testing, etc.

Highlight automation testing tools: Appium, Cucumber, Calabash, Mocha, Robot, Selenium, TestNG, Playwright, Cypress, CodeceptJS, Watir, etc.

Industry expertise: Healthcare, Fintech, Banking, Cybersecurity, Real Estate, Retail, Social & Media, Education, Travel, Blockchain, etc

Key Clients: Mimecast, Biznessapps, Sprinklr, WeHeartIt, SoftNas, UBTteam, Connexient, SimplePractise, TechSee, and many others.

Rankings and International Certifications:

• The finalist of the Software Testing Award in the nomination “Best Test Automation Project – Functional.”
• ISO 9001:2015
• ISO 20000:2018
• ISO 27001:2013
• Top Software Testing Companies in 2023 recognized by superbcompanies.com
• Top B2B Companies Global 2022 recognized by Clutch

 

9. QAlified – QA and Software Testing Company from Uruguay

Founded in 1992, QAlified is a well-established QA and Software testing company specializing in solving quality problems by reducing risks, maximizing efficiency, and strengthening organizations. They have served more than 100 worldwide clients and catered to 600 projects in various domains.

Core Automation testing services: Mobile App and Web App Automated Testing, Performance Testing, Security Testing, Test Automation Consultant, etc.

Highlight automation testing tools: Selenium, Katalon, Appium, SoapUI, Postman, etc.

Industry expertise: Finance, Government, Healthcare, etc

Key Clients: NASA, Gemological Institute of America (GIA), BlueCross & BlueShield, MAPFRE, Boscov’s, Liquibase, Loog Guitars, Santander, etc.

Rankings and International Certifications:

• 4.8 average rating on Clutch
• 4.9 average rating on Goodfirm

10. HikeQA – Independent Quality Assurance Agency

With 3 years of providing software testing solutions with a dedicated team of … engineers, clear communication capability, flexible 24/7 support, and timely delivery, HikeQA has become a rising star in the QA services industry. By using well-studied and proven strategies and various cutting–edge tools, HikeQA automated testing services can ally itself with clients to launch and operate fast and flawless software.

Core Automation testing services: Mobile app and Web app automated testing, performance testing, Regression Testing, etc.

Highlight automation testing tools: Selenium, Protractor, Appium, etc.

Industry expertise: Recruiting, Real estate, Property management, Travel, F&B, Finance, Media & Entertainment, etc

Key Clients: Everreal, Optix, Artrepreneur, Del Mar Vacations, Evati, The WorldCast On Demand Media Platform®, etc.

Rankings and International Certifications:

• 4.9 average rating on Clutch
• 5.0 average rating on Goodfirm

How To Choose the Best Automation Testing Companies?

Prior to selecting the top automation testing companies, it’s crucial to establish precise requirements. Clearly outlining your automated testing requirements, including the type of software, devices, and testing frameworks will help you communicate your needs effectively to potential providers.

When in the process of choosing the best automation testing companies, decision-makers should thoroughly explore several foundational requirements. To aid you in making a well-informed choice, we have compiled a catalog of key factors to take into account:

• Expertise and experience: Check for the automation testing companies’ proven track record in software automation testing. Review their portfolio, case studies, and client testimonials to assess their experience and expertise in your domain and technology stack.
• Technical capabilities: Evaluate the automation testing companies’ technical skills. They should have proficiency in the relevant automated testing tools, frameworks, programming languages, and automation methodologies. Make sure their testing tools are up-to-date and aligned with your project requirements.
• Cost and budget: While cost is a factor in QA outsourcing, don’t just base your conclusion on price. Focus on the value and the services’ quality you’ll receive.
• Legal and security assurance: Review the automation testing companies’ terms of engagement, including contracts, and other confidentiality agreements such as NDA (Non-Disclosure Agreement), to assure privacy and data security for your organizations.
• Trial period: Look for automation testing companies that offer trial periods or pilot projects. Consider starting with a smaller project or a trial period that will help you assess concisely the company’s capabilities before committing to a long-term partnership.

What is Automated Testing?

Automated testing is a software testing technique that uses automation tools and test sequences to automate the processes of examining a software’s functionality to ensure it meets the requirements before being released.
Here are some test types that are normally automated:

• Code analysis,
• Unit tests,
• Integration tests,
• Acceptance tests,
• API tests,
• Regression tests,
• System tests,
• User interface (UI) tests,
• Smoke tests.

When to Use Automation Testing?

When it comes to software quality assurance, there are two popular types, manual testing and automation testing.
Manual testing is the traditional and fundamental test method that is best used when we don’t have a clear understanding of the software products or when the systems haven’t been stable.
On the other hand, automation testing is considered a high-tech test method and is often applied to reduce resources and time consumed for the system that is stably functioning.

Before deciding to choose which testing types for your project, it is crucial to conduct a thorough comparison between manual testing and automation testing. Each testing type has its own advantages and disadvantages in different situations.
And here are particular scenarios in which you need help from the external automation testing companies:

• When dealing with repetitive, duplicative tasks within a stable system
• When aiming to minimize manual intervention
• When striving to accelerate testing cycles and overall software QA processes in cases where the system experiences frequent updates
• When aiming for improved transparency in testing activities, involving clear representation of test process data, performance metrics, and error rates through statistics and graphs.

Pros and Cons of Automation Testing

Here are the pros and cons of automation testing:

1. Pros of Automation Testing:

• Time efficiency: Automation testing significantly decreases the time required to implement repetitive and time-consuming software testing cases. Automated tests allow faster and up-to-date feedback on software quality by running testing overnight or during off-hours.
• Reusability: Automation testing scripts can be reused across different software versions or even different projects, saving time and effort in test case development.
• Consistency: Automated tests execute the exact steps and checks consistently, avoiding the risk of human errors raised by manual testing.
• Regression testing: Automated tests are particularly effective for regression testing, as they quickly notify if there is any unintentional side effects arise during new code changes.
• Coverage: Automation can help reach more expansive test coverage by running a huge number of test cases that might be impractical to manual testing.
• Cost savings: For a long-term period, automation testing can bring cost efficiency, as it decreases the demand for vast manual testing efforts in every release cycle.
• Data-driven testing: Automation allows straightforward parameterization of test inputs, enabling the same test script to be implemented with diverse data sets.
• Continuous integration/delivery (CI/CD) integration: Automated tests can be seamlessly integrated into CI/CD pipelines, providing immediate feedback on code changes and assuring the software’s quality in continuous deployment conditions.

2. Cons of Automation Testing:

• Initial setup time: Developing automation testing scripts can take time, especially for complicated software applications. The initial investment in setting up automation tests might not deliver immediate outcomes.
• Initial cost: Even though automation can lead to cost savings in the long run, there is an upfront cost for implementing automation tools and training the QA team.
• Skill requirement: Automation testing requires technical skills, including proficiency in scripting languages automated testing tools, and frameworks. Testers and QA engineers need official training to become proficient in automation testing.
• Not suitable for all tests: Some tests, such as usability testing or tests requiring human assessment, are better suited for manual tests.

Why is LQA An Excellent Choice Among Top Automation Testing Companies?

Among so many good automation testing companies, which companies are best for automation testing? We understand the challenges that you, as decision-makers have to face, in how to create a budget-friendly automation testing strategy, while assuring your software product’s quality.

That’s why LQA works hard to deliver a customized software QA solution package for your business’s requirements. We stand out by:

• Expertise in Industries: Our specialized experience guarantees efficient and exceptional outcomes, verified by prestigious awards like ISTQB, PMP, and ISO.

• Budget Efficiency: LQA’s automation testing solutions ensure tasks are completed effectively within your budget, leveraging Vietnamese low labor costs.
• TCoE Compliance: We align with the TCoE framework that helps optimize QA processes, resources, and technologies for your software testing project.
• Strategic Location: Vietnam’s stable socio-economic status and government policies ensure timely project delivery. Tax incentives and VAT exemptions further reduce outsourcing costs.

• Abundant IT Talent: Our diverse pool of testers accelerates time-to-market by encompassing various specialties like Mobile and web app testing, Automation (Winform, Web UI, API), Performance, Pen Test, Automotive, Embedded IoT, and Game testing.

Our Clients Also Asked Us

 

Wrapping Up

Automation testing delivers multiple benefits in terms of efficiency, consistency, and coverage, particularly for regression testing and repetitive tasks. However, it demands careful setup, skill development, ongoing maintenance, and a precise understanding of its restrictions to maximize its advantages. That’s why it is highly recommended that businesses should have professional automation testing companies to ensure the utmost quality of IT products.

Searching for top companies for automation testing requires considerable effort and time. This process includes investigating vendors’ expertise, time zone differences, and pricing.

Each automation testing companies have their advantages and disadvantages, therefore, before making the final call, it is crucial to dig deep into your project’s requirements to pick the right partner.

Should you have any further inquiries regarding automation testing companies or automation software QA, please drop LQA a line to find the best answers.

In the field of software testing, there are many software Testing methods applied today. In this article, we will share three basic methods that are most commonly applied and its advantages and disadvantages. They are black box testing, white box testing. and gray box testing.

1. Black Box Testing Method

1.1. Black Box Testing Method – Definition

Black box testing is a method of software testing that examines the functionality of an application (eg: what the software does) without peering into its internal structures or workings

1.2. Black Box Testing Method – Advantages:

• Testers will not need to understand any code knowledge.
• Can find more bugs.
• Testing is done independently by developers, allowing objective views.

1.3. Black Box Testing Method – Disadvantages:

• Only a small number of inputs can be checked and many program paths or few sections will not be checked.
• The tests may be redundant if the software designer / developer has run the test.

2. White Box Testing Method

2.1. White Box Testing Method – Definition

White box testing (also known as clear box testing, glass box testing, transparent box testing or structural testing) is a method of testing software that tests internal structures or workings off an application, as opposed to black box testing.

While white box testing can be applied at the unit, integration and system levels of the software testing process, it is usually done at the unit level.

2.2. White Box Testing Method – Advantages:

• Automate easily
• Provide clear technical-based rules when stopping testing.
• Forcing testing experts to think carefully about error testing so the bug will be thorough.

2.3. White Box Testing Method – Disadvantages

• It takes time and effort.
• There will still be errors.
• Testing by this method requires extensive experience and expertise in testing.

3. Gray Box Testing Method

3.1. Gray Box Testing Method – Definition

Gray box testing is a combination of white box testing and black box testing. The aim of this testing is to search for the defects if any due to improper structure or improper usage of applications.

3.2. Gray Box Testing Method – Advantages:

• It is a combination of black and white box testing, so might be more optimal.

• Testing by gray box method can design complex test scenarios in a smarter way.

3.3. Gray Box Testing Method – Disadvantages:

• It is difficult to link errors when performing a gray box test for a distributed system application.

4. Comparison Between 3 Software Testing Methodologies

Black-Box Testing	Grey-Box Testing	White-Box Testing
The internal workings of an application is necessary	The tester has limited knowledge of the internal workings of the application.	Tester has full knowledge of the internal workings of the application.
Performed by end-users and also by testers and developers.	Performed by end-users and also by testers and developers.	Normally done by testers and developers.
Testing is based on external expectations – Internal behavior of the application is unknown.	Testing is done on the basis of high-level database diagrams and data flow diagrams.	Internal workings are fully known and the tester can design test data accordingly.
It is exhaustive and the least time-consuming.	Partly time-consuming and exhaustive.	The most exhaustive and time-consuming type of testing.
Not suited for algorithm testing.	Not suited for algorithm testing.	Suited for algorithm testing.

Above are the 3 most basic software testing methods that any programmer needs to know. Choosing which method depends on the ability as well as the project you carry out.

Final Thoughts on Software Testing Methods

The diverse landscape of software testing methods plays a pivotal role in ensuring the reliability, functionality, and user satisfaction of software products. 

By strategically incorporating Black Box, White Box and Gray Box testing approaches, development teams can uncover issues early, enhance overall software quality, and deliver products that meet both user expectations and industry standards. Embracing this trinity of testing methods empowers developers to navigate the complexities of modern software development with confidence and precision.

Should you have any questions related to methods of testing, contact us for further support.

Lotus Quality Assurance (LQA)

• Tel: (+84) 24-6660-7474
• Email: [email protected]
• Website: https://www.lotus-qa.com/

Frequently Asked Questions about Methods of Testing

 

 

You are here because “88% of your customers may abandon your app because of bugs”. That’s why you may need one of the award-winning mobile app testing companies to cater quality assurance process and make sure your app is flawless.  

You might be overwhelmed by thousands of testing company names floating out there, so in this article, we will be listing out the top 12 mobile app testing vendors from different countries, with diverse competencies to help you pick the most suitable partner.

Let’s dive in! 

Top 12 Mobile App Testing Companies in 2024 

Let’s take a quick look at the list before zooming into the top 12 trusted mobile app service providers in 2024.

Company	Presence	Founded	Hourly rate	Employee	Core Services
Lotus Quality Assurance	Vietnam, Japan, US	2016	<$25/hr	300	Functional testing; Non-functional testing; Cloud mobile testing; iOS app testing; Android testing; Automated mobile app testing; Overall quality assurance;
Global App Testing	UK, Romania, Poland	2013	Undisclosed	50 – 200	Localized testing; Exploratory testing; Test case execution; Functional testing;
QA Source	US, India, Mexico	2022	$25 – $49/hr	900	Mobile app testing; Automation testing; API testing; Security testing; Localization testing; Blockchain testing;
QA Mentor	US, France, Ukraine	2010	< $25/hr	350+	Mobile app testing; iOS app testing; Android testing; Manual testing; Test automation; Test design on-demand;
ScienceSoft	US, Finland, UAE, Latvia	1989	$50 – $99/hr	250 – 999	QA outsourcing; Security testing; Usability testing; Test automation; Regression testing; Functional testing; Performance testing;
iBeta	US	1999	$50 – $99/hr	50 – 249	Functional testing; Performance testing; Accessibility testing; Automated testing; Manual testing; Localization testing
QualityLogic	US	1986	$25 – $49/hr	230	Accessibility testing; Automated testing; Biometrics testing; Performance testing; Load testing; Overall quality assurance;
Testmatick	US, Ukraine, Germany, India	2009	$25 – $49/hr	125	Functional testing; Automated testing; Usability Testing; UI testing; Multi-platform testing; Load testing; Exploratory testing;
DeviQA	Poland, UK, Germany, Ukraine, Slovakia	2010	$25 – $49/hr	200	Test automation; Agile testing; API testing; Performance testing; Usability testing; Functional testing; Mobile automation testing; Mobile app testing strategy;
Testlio	US, Estonia	2012	Undisclosed	220	Android app testing; iOS app testing; Localization testing; Payments testing; Regression testing;
ThinkSys	US, India, Israel	2012	Undisclosed	400	Mobile test automation; Mobile accessibility testing; Mobile app cloud testing; Mobile performance testing; Mobile compatibility testing; Mobile usability testing; Mobile functional testing; Mobile security testing;
Testbytes	India	2011	< $25/hr	50 – 249	Functional Testing; Usability Testing; Compatibility Testing; Installation Testing; Localization Testing; Performance testing; Security testing;

Detailed Review of Top 12 Mobile App Testing Companies

1. Lotus Quality Assurance (LQA)

LQA is a pioneering independent software testing company in Vietnam. Whatever mobile app testing services you need, LQA checks all the boxes. 

LQA provides end-to-end testing solutions, covering test strategy, execution, analysis, and detailed recommendations to improve your products’ quality. The team offers various mobile app testing services, ranging from function to performance validating, and from automated to manual testing across various software types and operating systems. 

LQA stands out with its domain-specialized QA solutions across various sectors like Healthcare, Automotive, Education, BFSI, Ecommerce, etc., guaranteeing industry-specific compliance and improved user experiences.

LQA is super flexible for any company size as they customize pricing and contract types upon request. You can augment your in-house team with individual test experts, hire a dedicated test team, or delegate a fix-priced test project to LQA. 

Find out the difference between manual testing vs. automated testing.

Company info:

• Headquarters: Vietnam
• Global presence: Japan, US
• Founded year: 2016
• Employees: 300
• Hourly rate: Less than $25/hr
• Minimum project size: $5,000
• Certificates: ISO 27001:2013, PMP, PSM, ISTQB.

Core mobile testing services: 

• Functional testing
• Non-functional testing
• Cloud mobile testing
• iOS app testing
• Android testing
• Automated mobile app testing
• Overall quality assurance

Best for: End-to-end test solutions; Domain-specialized QA solutions; Offshore test center in Vietnam. 

Highlighted clients: Golden Gate, Bao Viet, Incubit, LG, Infiniq, SQC Inc. 

Thinking of outsourcing quality assurance to Vietnam? Check out our insightful ebook, Vietnam’s IT Services Industry: Landscape, Challenges, Opportunities.

 

2. Global App Testing

Global App Testing is a crowdsourced QA company headquartered in the UK. 

Global App Testing provides crowd-testing services for web and mobile applications. The company leverages a professional crowd of 50,000+ testers in various countries to offer a wide range of mobile app testing solutions, helping customers solve any mobile app QA challenges. Their core competencies lay in functional testing and localized testing. 

Company info:

• Headquarters: London, UK
• Global presence: Romania, Poland
• Founded year: 2013
• Employees: 50 – 200
• Hourly rate: Undisclosed
• Minimum project size: Undisclosed
• Certificates: ISO 27001

Core mobile testing services: 

• Localized testing
• Exploratory testing
• Test case execution
• Functional testing

Best for: Localization testing.

Highlighted clients: Facebook, Instagram, iHeartMedia, P&G.

3. QA Source

QA Source is among the top mobile app testing companies in the United States.

QA Source is a mobile testing service provider company that offers nearshore and offshore QA services. With a proven track record, they provide comprehensive testing solutions to enhance app performance, security, and user satisfaction, empowering businesses to release mobile apps with confidence and premier user experience.

Company info:

• Headquarters: California, US
• Global presence: India, Mexico
• Founded year: 2002
• Employees: 900
• Hourly rate: $25 – $49/hr
• Minimum project size: $25,000
• Certificates: ISO 9001:2008

Core mobile testing services:  

• Mobile app testing
• Automation testing
• API testing
• Security testing
• Localization testing
• Blockchain testing

Best for: Automated testing.

Highlighted clients: SkillRoad, Fun Mobility, Italio, Techsmith, Looksmart.

You might wonder: Pros and Cons of Software QA Outsourcing

4. QA Mentor

QA Mentor is another choice when it comes to mobile application testing companies based out of the US. 

With a pool of 350 certified software testers, QA Mentor provides high-quality application testing services to ensure your bug-free and efficient mobile apps. During its operation, the company has supported 476 clients from startups to Fortune 500 organizations from 12 different countries.

Company info:

• Headquarters: New York, US
• Global presence: France, Ukraine
• Founded year: 2010 
• Employees: 350+ 
• Hourly rate: < $25/hr
• Minimum project size: $5,000
• Certificates: CMMI Level 3, ISO 27001:2013, ISO 9001:2015

Core mobile testing services: 

• Mobile app testing
• iOS app testing
• Android testing
• Manual testing
• Test automation
• Test design on-demand

Best for: End-to-end mobile test solutions. 

Highlighted clients: Evolv AI, Experian, BOSCH, Aetna, Citi, HSBC, Experian. 

5. ScienceSoft

ScienceSoft is a US-based software consulting and development company that encompasses premier QA mobile app testing services.

ScienceSoft arms businesses with full-scope testing solutions for mobile testing, with a special focus on test automation, to ensure bug-free, reliable, and fast applications. The company offers professional test services to various industries such as healthcare, manufacturing, retail, wholesale, logistics, etc.

Company info:

• Headquarters: Texas, US
• Global presence: Finland, UAE, Latvia
• Founded year: 1989
• Employees: 250 – 999 
• Hourly rate: $50 – $99/hr
• Minimum project size: $5,000
• Certificates: ISO 9001, ISTQB

Core mobile testing services: 

• QA outsourcing
• Security testing
• Usability testing
• Test automation
• Regression testing
• Functional testing
• Performance testing

Best for: Test automation; Healthcare app testing.

Highlighted clients: Chiron Health, GuideVision, RBC Royal Bank, Walmart, Nestle, Baxter, PerkinElmer.

You might want to distinguish Mobile app testing from Web app testing

6. iBeta Quality Assurance

iBeta Quality Assurance (iBeta) is a trusted QA partner that has been providing software testing services for global brands since 1999. 

iBeta offers on-demand QA services, covering mobile testing, functionality testing, performance testing, compatibility testing, acceptance testing, and code reviews. They distinguish themselves through their cutting-edge software testing labs, which enable custom test systems, multi-environment testing, and effective communication among testers throughout projects.

Company info:

• Headquarters: Colorado, US
• Global presence: none
• Founded year: 1999
• Employees: 50 – 249 
• Hourly rate: $50 – $99/hr
• Minimum project size: $5,000
• Certificates: FIDO Alliance accredited biometric test lab; ISO 17025

Core mobile testing services: 

• Functional testing 
• Performance testing
• Accessibility testing
• Automated testing
• Manual testing 
• Localization testing

Best for: Businesses want a highly customized test approach.

Highlighted clients: Vimeo, Payeye, Sumsub, Quiznos, Pitney Bowes, Express.

Cooperating with an external team from mobile app testing companies can be daunting due to some obstacles related to effective communication. Discover ways to master virtual workplace to bolster team productivity. 

7. QualityLogic

QualityLogic is one of the leading testing-as-a-service companies dedicated to serving businesses in the US.

QualityLogic equips IT businesses with a broad services range, encompassing software testing, digital accessibility, and smart energy testing services. The company brings flexibility, cost-competitiveness, and U.S. onshore expertise to the table to ensure the highest efficiency and optimized expenses for IT businesses. 

Company info:

• Headquarters: Idaho, US
• Global presence: none
• Founded year: 1986
• Employees: 230 
• Hourly rate: $25 – $49/hr
• Minimum project size: $5,000
• Certificates: Undisclosed

Core mobile testing services: 

• Accessibility testing
• Automated testing
• Biometrics testing
• Performance testing
• Load testing
• Overall quality assurance 

Best for: Businesses who require a highly customized test approach.

Highlighted clients: Vimeo, Payeye, Sumsub, Quiznos, Pitney Bowes, Express.

8. TestMatick

With 219 mobile apps successfully tested, TestMatick is another capable mobile app testing partner to consider. 

With 125 amazing software testers well-versed in mobile technology intricacies and common issues of mobile software, TestMatick provides premier application testing services to 68 clients worldwide. TestMatick’s professionals confirm the quality of Android/iOS apps and validate the normal operation of any mobile app within the best timeframe and budget. They also provide free 20-hour software testing pilots for potential long-term customers.

Company info:

• Headquarters: New York, US
• Global presence: Ukraine, Germany, India
• Founded year: 2009
• Employees: 125+ 
• Hourly rate: $25 – $49/hr
• Minimum project size: $5,000
• Certificates: ISTQB

Core mobile testing services: 

• Functional testing
• Automated testing
• Usability Testing
• UI testing
• Multi-platform testing
• Load testing
• Exploratory testing

Best for: Test automation.

Highlighted clients: Improbable, Hubrick, Dahmakan, Weetrush, Samanage, Veracloud.

9. DeviQA

DeviQA is a reputable Poland-based QA and testing services provider that has been in the market for over 12 years. 

Founded in 2012, DeviQA is renowned for its team of seasoned testers who are familiar with common mobile app issues and popular mobile app testing tools, such as Appium and Ranorex. According to client reviews, DeviQA is proactively in charge of executing tests, supporting clients in fixing bugs, developing new features, and managing user reviews. Their core competence lies in automated testing.

Delve into mobile app testing tools!

Company info:

• Headquarters: Poland
• Global presence: UK, Germany, Ukraine, Slovakia
• Founded year: 2010
• Employees: 200+ 
• Hourly rate: $25 – $49/hr
• Minimum project size: Undisclosed
• Certificates: ISO 9001:2015, ISO 27001:2013

Core mobile testing services: 

• Test automation
• Agile testing
• API testing
• Performance testing
• Usability testing
• Functional testing 
• Mobile automation testing
• Mobile app testing strategy

Best for: Mobile app automated testing 

Highlighted clients: Solebit, CYDEF, Descript, WiserBrand, QIMA, SimpliField, Impaktsoft Projekt S.R.L. 

10. Testlio 

Testlio is well known for its crowdsourced testing solutions, honored among the top software testing companies on G2. 

Testlio empowers innovative engineering teams to test smarter and deliver exceptional software testing value. Besides 200+ full-time employees, the company leverages a network of thousands of freelancers to serve global clients across quality assurance, localization, performance testing, and more. 

Their clients are spread globally, mostly in AMER, EMEA, and APAC.

Company info:

• Headquarters: Texas, US
• Global presence: Estonia
• Founded year: 2012
• Employees: 220+
• Hourly rate: Undisclosed
• Minimum project size: $75,000+
• Certificates: Undisclosed

Core mobile testing services: 

• Android app testing
• iOS app testing
• Localization testing
• Payments testing
• Regression testing

Best for: Localization testing; Scalable test solutions.

Highlighted clients: Clari, Fox, Hallmark, HBO, Meetup, Monday.com, Paramount, RedBull.

This will help you: Cost Optimization Checklist in IT Outsourcing

11. ThinkSys

ThinkSys has become a popular name for its end-to-end testing services, from start to finish.

ThinkSys gives clients a leg up in delivering high-performing mobile applications with its excellent quality assurance services. Their QA testers implement an end-to-end testing process of your mobile application to ensure bug-free and efficient apps that captivate and delight users. They test different types of mobile apps, including native apps, cross-platform apps, and mobile web apps.

Company info:

• Headquarters: California, US
• Global presence: India, Israel
• Founded year: 2012
• Employees: 400+
• Hourly rate: Undisclosed
• Minimum project size: Undisclosed
• Certificates: ISO/IEC 27001:2013, CMMI Maturity Level 3

Core mobile testing services: 

• Mobile test automation
• Mobile accessibility testing
• Mobile app cloud testing
• Mobile performance testing
• Mobile compatibility testing
• Mobile usability testing
• Mobile functional testing
• Mobile security testing 

Highlighted clients: Servicemesh, ProActive, Roto-Rooter, Nowvel, Bond University.

12. Testbytes

Testbytes is among the outstanding mobile app testing companies in India with comprehensive testing and quality assurance solutions. 

 With the advantage of low expenses in India, Testbytes provides software testing and QA consulting services at a reasonable cost. Testbytes mobile app testing services can assure you a wide range of mobile devices to test your app in real-life scenarios, extensive test coverage to trace out bugs, and detailed reports regarding app issues. 

Company info:

• Headquarters: India
• Global presence: None
• Founded year: 2011
• Employees: 50 – 249
• Hourly rate: < $25/hr
• Minimum project size: $10,000
• Certificates: ISTQB, CSTE, CSQA, and Automation Tools.

Core mobile testing services: 

• Functional Testing
• Usability Testing
• Compatibility Testing
• Installation Testing
• Localization Testing
• Performance testing
• Security testing

Best for: Offshore test center in India.

Highlighted clients: Avalara, aVeda, Loop Health, Techno Alliance, Staffion, WallaZoom.

Tips for Choosing The Right Mobile App Testing Companies

We’ve given you the list of the top 12 mobile application testing companies and perhaps you’re wondering how to select the best match vendor. Don’t worry as we’ve got you covered. Here come the top deciding factors for picking the right one.

Service range 

First and foremost, your mobile app QA vendor should have all the capabilities that comprehensively cover the quality assurance of your mobile app. To figure out the needed skills and tools, don’t underestimate the project’s exploratory phase. 

At the same time, you can require your vendor to hand you some sample test cases for given functionality or pilots in a specific period to validate their capabilities. 

Service coverage 

Pointing out the problem of your mobile app is not enough. Your vendor should be able to consult you with the most beneficial test approach, provide bug analysis, reports & fix recommendations, plus overall quality recommendations to improve your product.

Relevant experience 

Executing a testing project for unfamiliar domains or industries may pose severe problems along the way. Therefore, your chosen mobile app testing partner should have experience with similar implementation. To check your vendor’s portfolio, you can ask them directly, explore their website, or check out their profile on popular review platforms like Clutch.

Pricing models 

When seeking testing services, you need to ensure that the pricing model fits your budget plan. There are two common pricing models in IT outsourcing: Fixed-price and T&M. In any case, your vendor should create a detailed project estimate that covers all costs and payment details. 

Customer service 

Delivering a quick response is a requisition to a quality service provider. There will be times when you need such urgent responses that getting timely support is priceless. At LQA, there is always a PiC available for our customers before, during, and following a project. As a result, many clients said that our fast responses are impressive, and are what make us stand out. 

Final Thoughts on Mobile App Testing Companies

We’ve gone through a detailed review of the top 12 mobile app testing companies. Each company may have its specialized offerings, hence will suit you on different levels, but all can ensure your app is flawless. 

Need expert consultation for your next mobile app testing projects? Talk to our QA experts now! 

Frequently Asked Questions about Mobile App Testing Companies

Vietnam has become the silicon valley in Southeast Asia. According to a report from Gartner in 2016, Vietnam technology industry is in the top 5 destinations for IT Outsourcing due to the low labor cost and high IT skills. If you are looking for the top IT outsourcing companies in Vietnam, this article will be helpful to you.

Criteria for the list comprise:

• Considerable years of experience (>5 years);
• Prestigious industry awards and certification;
• Verified client reviews;
• Large-scale IT talent pool (From 100 employees);
• Diverse domains and technology expertise.

Looking for a comprehensive guide to Vietnam’s IT service industry and outsourcing in Vietnam? Explore details in our Ebook Vietnam’s IT Services Industry: Landscape, Challenges, Opportunities.

 

 

List of Top IT Outsourcing Companies in Vietnam

Let’s take a quick look at the list before zooming into the top 12 trusted IT partners in Vietnam in 2023.

• FPT Software Co., Ltd 
• LTS Group
• Lotus Quality Assurance (LQA)
• TMA Solution
• Harvey Nash Vietnam Co., Ltd. (NashTech Vietnam)
• CMC Global
• KMS Technology Vietnam Co.
• AgileTech Vietnam
• Fujinet Systems JSC.
• Rikkeisoft Corporation
• NTQ Solution
• VNEXT Holdings JSC

You might concern: Pros and Cons of IT outsourcing in Vietnam

Detailed Review of Top IT Outsourcing Companies in Vietnam

Based on public information, here comes a comparison of the companies in the list by four criteria: Number of employees, Project Size, Average cost per hour, and service areas they provide. 

We hope that you can find the most suitable software outsourcing companies in Vietnam from this information:

	Number of employees	Project Size	Average cost per hour	Services Areas
FPT Software Co., Ltd	25,000	$5,000+	From $25/hr	– IT consultancy – Digital transformation – Product engineering – IT management – IT services
LTS Group	400+	$5,000+	< $25/hr	– Custom software development – Software quality assurance – AI development and data training – Business process solutions – Robotic process automation (RPA)
Lotus Quality Assurance (LQA)	100+	$5,000+	< $25/hr	– Mobile app testing – Web app testing – Embedded testing – Automotive testing
TMA Solution	4,000	$50,000+	Undisclosed	– Custom software development – Software quality assurance – Digital transformation – Innovation as a service
MOR Software	400+	Undisclosed	From $20/hr	– Web/mobile app development – Salesforce Consulting & Development – Automotive & Embedded – AI & Blockchain Development
Harvey Nash Vietnam Co., Ltd. (NashTech Vietnam)	1900	$5,000+	$50 – $99/hr	– Custom software engineering – Software quality assurance – Business process solutions – Data, analytics, and AI – IT consultancy
CMC Global	1,500	$5,000+	< $25/hr	– IT outsourcing – Digital transformation – Technology solutions
KMS Technology Vietnam Co.	1,000	Undisclosed	Undisclosed	– Custom software development – Software quality assurance – Enterprise app modernization – Application management & support – Data science
AgileTech Vietnam	50 – 249	Undisclosed	$25 – $49/hr	– Website/ Mobile app development – AI/Big Data Services – Blockchain Services – Testing Services – Digital Transformation – Dedicated Team
FUJINET Systems JSC.	800	Undisclosed	Undisclosed	– Software development – System integration  – Research and development
RIKKEISOFT Corporation	1,500	$10,000+	$25 – 49/hr	– Custom software development  – Software quality assurance – Business process management – UI/UX design – Digital solutions
NTQ Solution JSC.	1,000	$25,000+	< $25/hr	– Business technology consulting  – Software development  – Software maintenance

Now we will dig into the top 12 leading software outsourcing companies in Vietnam.

1. FPT Software

If you are seeking big tech companies in Vietnam, FPT Software is the first name to consider.

FPT Software is a leading IT outsourcing company in Vietnam. It is a member of FPT Corporation – one of the top Vietnamese ICT Groups in Asia. FPT Software is now a trusted technology, IT services, and digital transformation company with 1000+ clients, 71 offices worldwide, and 27,000+ skillful employees qualified with CMMI Level 5 & ISO 27001:2013. 

FPT Software as one of the top IT outsourcing companies in Vietnam

 

• Headquarters: Vietnam
• Global presence: 28 countries and territories
• Founded year: 1999
• Employees: 27,000+
• Hourly rate: From $25/hr
• Certificates: CMMI Level 5, ISO 27001:2013, ISO 9001:2015, ASPICE Level 3, etc.
• Highlighted clients: Hitachi, Neopost, RWE, Schaeffler, AT&T, Airbus, Microsoft, Bayer, Panasonic.

Core services: 

• IT strategic consultancy
• Digital transformation
• Product engineering
• IT management
• IT services

Focused market:  

• Japan, the U.S., Europe (EU), Asia-pacific (APAC)

Outstanding achievements:

• Top 10 digital infrastructure and information security companies in Vietnam (VINASA, 2021).
• Being recognized in cloud migration and managed service partners (Forrester, 2022).
• Awards for innovation in eCommerce and Construction (Asia-Pacific Stevie awards, 2022).
• Awards for innovative information technology and cyber security providers (Information Technology World Awards, 2022)

2. LTS Group

Are you looking for a dedicated Vietnamese IT outsourcing partner with comprehensive service coverage? LTS Group will be the cream of the crop!

LTS Group is a global IT services & solutions provider headquartered in Vietnam – a rising tech hub of Asia – with two branches in Japan and the U.S. With a pool of 300 talented developers and testers owning experience in diverse domains, LTS Group delivers a full range of IT outsourcing services to clients in 11 countries at a customer satisfaction score of 96%. 

 

Company info:

• Headquarters: Vietnam
• Global presence: Japan, the U.S.
• Founded year: 2016
• Employees: 400+
• Hourly rate: Less than $25/hr
• Certificates: ISO 27001:2013, PMP, PSM, ISTQB (International Software Testing Qualifications Board), UI Path, Automation Anywhere, etc.
• Highlighted clients: Qualcomm, Panasonic, SK Telecom, CJ Entertainment, LG Electronics, Toshiba.

Core services: 

• Custom software development
• Offshore development center
• Web/mobile app development
• Software quality assurance & testing
• Business process solutions
• Robotic process automation (RPA)
• Enterprise resources planning (ERP) solutions

Focused market:  

• Japan, South Korea, US, UK, APAC.

Outstanding achievements:

• Sao Khue Award for excellent AI Data Annotation services (VINASA, 2021).
• Top-reviewed web & mobile app developers in Vietnam (The Manifest, 2022).
• Top IT outsourcing companies in Vietnam (Clutch, 2020 – 2021).
• Top BPO companies (Goodfirms, 2020).
• Top 3 software developers in Japan (Clutch, 2022).

 

Seeking a reliable Software Development partner in Vietnam? Choose LTS Group – One-stop ITO destination for worldwide businesses with a free 2-week pilot available.

 

3. Lotus Quality Assurance (LQA)

In case you are seeking the top software testing company in Vietnam, LQA is definitely the leading provider.

LQA is the 1st independent software testing company in Vietnam with 7 years of hands-on experience in software testing. LQA offers a range of testing services and uses both manual and automated methods to identify and report any bugs or issues. In addition, their QA engineers also provide detailed feedback and recommendations to help you improve the overall quality of your products.

Company info:

• Headquarters: Vietnam
• Global presence: Japan
• Founded year: 2016
• Employees: 100+
• Hourly rate: Less than $25/hr
• Certificates: ISO 27001:2013, PMP, PSM, ISTQB Foundation & Advance.
• Highlighted clients: Golden Gate, Bao Viet, Incubit, LG, Infiniq, SQC Inc.

Core services: 

• Mobile app testing
• Web app testing
• Embedded testing
• Automotive testing

Focused market:  

• Japan, South Korea, US, APAC.

Outstanding achievements:

• Sao Khue Award for excellent Software Testing services (VINASA, 2022). 
• Top 3 software testing companies in Vietnam (Clutch, 2021-2022). 

4. TMA Solutions

Among the innovation and digital transformation companies in Vietnam, TMA Solutions stands out as the primary choice.

TMA Solutions was established in 1997 to provide quality software outsourcing services to companies worldwide. The company is now one of the best Vietnamese partners for innovation and digital transformation with 4,000 IT engineers. Their 4.0 technology capabilities include Big Data & Analytics, AI/ML, RPA, IoT, Cloud and DevOps. 

Company info: 

• Headquarters: Vietnam 
• Global presence: Germany, Japan, USA, Canada, Singapore and Australia
• Founded year: 1997 
• Employees: 4,000 
• Hourly rate: Undisclosed
• Certificates: ISO/IEC 27001:2005, ISO 9000:2001, CMMi Level 5, TL 9000.
• Highlighted clients: NTT Data Wave, Likewize, Ribbon Communications, Avaya.

Core services: 

• Custom software development
• Software testing
• Digital transformation
• Innovation as a service

Focused market: 

• North America, Europe, Asia, Australia, Vietnam

Outstanding achievements:

• Top 15 global companies with “Offshore Software Outsourcing Best Practices” (Aberdeen Group, 2002).
• Gold medal for Software Export and Top ICT Companies (HCMC Computer Associations, 2004-2014).
• Top 10 Software and IT Services Outsourcing companies in Vietnam (VINASA, 2022).

5. MOR

When looking for the top IT outsourcing companies in Vietnam, MOR Software is nominated.

MOR Software was founded in 2016 with the mission of bringing Vietnamese services worldwide. As an enterprise providing software development services with international standards, MOR Software quickly affirms its quality in both domestic and international markets. Currently, MOR presents as a platinum ISTQB partner, and Salesforce global strategic partner.

Company info: 

• Headquarters: Vietnam 
• Global presence: US, Japan, Korea
• Founded year: 2016
• Employees: 400+ 
• Hourly rate: From $20/hour 
• Certificates: ISTQB Platinum partner, Salesforces Global Strategic partner, ISO 9001, ISO27001-2013, PMP, PSM, IELTS…
• Highlighted clients: Dentsu Redder, Datt JP, Novalearn, TPL&D, Cydas…

Core services: 

• Web/mobile app development
• Salesforce Consulting & Development
• Automotive & Embedded
• AI & Blockchain Development

Focused market: 

• USA, Europe, Japan, South Korea, Hong Kong, Vietnam and Southeast Asia.

Outstanding achievements:

• Top 10 Vietnam ICT Companies (VINASA, 2021).
• Sao Khue awards in software development services (VINASA, 2020).
• Top-reviewed IT Company in Vietnam (The Manifest, 2022)

Thinking of software outsourcing in Vietnam? Check out our insightful ebook, Vietnam’s IT Services Industry: Landscape, Challenges, Opportunities.

 

6. NashTech Vietnam 

When looking for the top digital transformation companies in Vietnam, NashTech is another popular choice.

Harvey Nash Vietnam Co., Ltd. (NashTech Vietnam) is a notable digital transformation company in Vietnam. The company is  a member of Nash Squared with headquarters in the UK and has had  20 years of operating in Vietnam. NashTech provides bespoke software development, technology advisory services, and business process solutions to businesses around the world.

 

Company info: 

• Headquarters: UK 
• Global presence: UK, EU, APAC, North America 
• Founded year: 1998 
• Employees: 1900 
• Hourly rate: $50 – $99/hr 
• Certificates: Microsoft Gold Partner, ISO 9001, ISO27001-2013, CMMI-DEV V2.0 Maturity Level 5,  etc. 
• Highlighted clients: Ford, Atlanta, CHI, LG, Hitachi Capital (UK), Honda (UK), T-Mobile. 

Core services: 

• Custom software engineering
• Quality assurance and testing
• Business process solutions (BPS)
• Data, analytics, and AI
• Technology advisory

Focused market: 

• UK, USA, Europe, Australia, Japan, Vietnam and Southeast Asia.

Outstanding achievements:

• Top 10 digital transformation services and solutions companies in Vietnam (VINASA, 2022).
• Sao Khue awards in software development services (VINASA, 2020).
• One of the best employers of choice in Vietnam (Anphabe JSC, 2020).

7. CMC Global 

When looking for the top IT outsourcing companies in Vietnam, CMC Global emerges among the top choices. 

CMC Global, among the top IT outsourcing service providers in Vietnam outsourcing industry, is a major division of CMC Corporation – a Vietnamese high-tech conglomerate founded in 1993 with a current workforce of over 2,500 people. With more than 1,500 experienced employees, CMC Global provides a wide range of software development services that can be highly customized to customers’ needs. 

Company info: 

• Headquarters: Vietnam 
• Global presence: Singapore, Japan
• Founded year: 2016 
• Employees: 1500 
• Hourly rate: < $25/hr 
• Certificates: ISO 27001:2013, ISO 9001:2015, CMMi Level 3, AWS Cloud.
• Highlighted clients: Samsung SDS, Panasonic, Honda, Bosch, TIME.com, Approxima. 

Core services: 

• IT services
• Digital transformation
• Technology solutions

Focused market: 

• EU, Korea, Japan, Singapore

Outstanding achievements:

• The Best Company to Work for in Asia 2020 (HR Asia Magazine, 2020).
• Sao Khue Awards for excellence in the IT Outsourcing Service category (VINASA, 2019-2022).

8. KMS Technology Vietnam Co. 

For those in search of prominent HealthTech vendors in Vietnam, KSM Technology should be the initial company to examine. 

KMS Technology is a US and Vietnam-based technology service company with software development, testing and IT consultancy as their focus. In 2021, KMS Technology expands its business direction to focus on providing software services in the Healthcare industry. The company employs a customer-centric approach, meaning that their process, their work and their operation are aligned with those of their clients. 

 

Company info: 

• Headquarters: US
• Global presence: US, Vietnam
• Founded year: 2009
• Employees: 1000 
• Hourly rate: Undisclosed
• Certificates: ISO 27001
• Highlighted clients: Sandata, Ceterus, ERT, Resicap, ThermoFisher.

Core services: 

• Custom software development
• Software quality assurance
• Enterprise app modernization
• Application management & support
• Data science

Focused market: 

• US and North America

Outstanding achievements: 

• Sao Khue Award (VINASA, 2011-2014, 2016-2021) 
• Top 10 Software and IT Services Outsourcing companies in Vietnam (VINASA, 2020) 
• Vietnam 100 Best Places to Work (Anphabe and Nielsen Vietnam) 

9. AgileTech

Are you looking for a quality IT outsourcing provider in Vietnam with a strong focus on serving small businesses? AgileTech will be a no-brainer choice.

AgileTech is an IT outsourcing company specializing in website/mobile apps, blockchain services, AI – big data services. Since founded in 2015, they have accomplished more than 300 projects for customers from more than 10 countries. The company has experience across a wide range of industries, spanning IT, Medical, Real estate, eCommerce, etc. with a strong focus on startups and small-sized business clients.

 

Company info: 

• Headquarters: Vietnam
• Global presence: none
• Founded year: 2015
• Employees: 50 – 249
• Hourly rate: $25 – $49/hr
• Certificates: 1st Prize Startup Weekend Hanoi 2013, Product Owner Certificate
• Highlighted clients: Be, Jupviec, Luxstay, MCBooks, Clingme, AI News, AloSong.

Core services: 

• Website/ Mobile app development
• AI/Big Data Services
• Blockchain Services
• Testing Services
• Digital Transformation
• Dedicated Team

Focused market:

• US, UK, Australia, Singapore, Germany, APAC

Outstanding achievements:

• Top software development company (Goodfirms, 2020)
• Top mobile app developers (Clutch, 2020)
• Top app development company in Vietnam (AppFutura, 2020)
• Top-rated software development company (Softwareworld, 2020)

10. FUJINET Systems JSC.

Talking about Vietnamese IT vendors with a significant focus on the Japanese market, Fujinet Systems is another worth-noticed company. 

FUJINET Systems JSC. builds its reputation in the Vietnam offshoring industry based on high quality, delivery compliance, competitive price and many more. By gathering a team of elite IT engineers, plus the world standard CMMI Level 3 software development process, they can deliver top-notch services with the help of diligent and expert staff. After 20 years of operation, they have delivered more than 2500 projects to the Japanese market. 

Company info: 

• Headquarters: Vietnam
• Global presence: Japan
• Founded year: 2000
• Employees: 800
• Hourly rate: Undisclosed
• Certificates: ISO 27001:2013, CMMI level 3
• Highlighted clients: Uchida, Hitachi, DNP, VINX, Mitsubishi Electric.

Core services: 

• Software development
• System integration 
• Research and development 

Focused market: 

• Japan

Outstanding achievements:

• Top 50 IT Outsourcing companies in Vietnam (VINASA, 2018).
• Top 10 Software and IT Services Outsourcing companies in Vietnam (VINASA, 2022).

Also check out: Ultimate Guide for Managing IT Outsourcing Projects

11. Rikkeisoft Corporation

Rikkeisoft Corporation is another name among the top IT outsourcing services company in Vietnam in 2023. 

In the 11 years since its foundation in 2012, Rikkeisoft Corporation has successfully delivered numerous projects for global clients. As for 4.0 technology embracement, the company focuses on researching and developing AI, IoT, VR/AR, Blockchain, Cloud, etc. They are committed to becoming a leading enterprise within the region and reaching the milestone of 10,000 employees by 2025. 

Company info: 

 

 

• Headquarters: Vietnam
• Global presence: Japan, US
• Founded year: 2012
• Employees: 1,500+
• Hourly rate: $25 – 49/hr
• Certificate: ISO 9001:2008; ISO/IEC 27001:2013.
• Highlighted clients: Viettel, VNPT, Vingroup, Masan Consumer, AEON Mall.

Core services: 

• Custom software development 
• Software quality assurance
• Business process management
• UI/UX design
• Digital solutions

Focused market: 

• Vietnam, Japan, Europe, US

Outstanding achievements:

• Top IT consultants in Vietnam (Clutch, 2022)
• Top IT consultants in Japan (Clutch, 2022)
• Top 10 Software and IT Services Outsourcing companies in Vietnam (VINASA, 2022).

12. NTQ Solution JSC.

One more option for digital transformation partner consideration when outsourcing to Vietnam –  NTQ Solution.

Founded in 2011, NTQ Solution has made great strides from a team of 5 founder members to nearly 850 employees in 2022. As an outstanding player among Vietnam IT companies,  NTQ Solution focuses on researching and applying the most advanced technologies, namely Blockchain, AI, Machine Learning, Big Data, Cloud, VR/AR, Low code, and Agile to help customers realize digital transformation faster and more efficiently. 

Company info: 

• Headquarters: Vietnam
• Global presence: Japan, South Korea, Hong Kong
• Founded year: 2011
• Employees: 1,000 
• Hourly rate: Less than $25/hr
• Certificate: PMP, CCBA, AWS, ISTQB, OCA, etc.
• Highlighted clients: Softbank, Nojima, Fujisoft, Systena, Uniadex.

Core services: 

• Business technology consulting 
• Software development 
• Software maintenance

Focused market: 

• Japan, Korea, Hong Kong, EU, US 

Outstanding achievements: 

• Top 10 Software and IT Services Outsourcing companies in Vietnam (VINASA, 2022). 
• Sao Khue award for Software Outsourcing service (VINASA, 2021). 

How to Choose the Best-suited IT Outsourcing Company in Vietnam?

As of August 2023, Vietnam has nearly 10,000 IT service companies serving domestic and global markets. So, how to choose the right one? Below is LQA’s recommended vendor selection process for you.

 

Prepare Upfront

• Your project’s ideas, long-term vision, and long-term goals (must-have)
• Your budget and timeframe (should-have)
• Your technical requirements (optional)

Source Vendor

• Listing directories: Clutch, Goodfirms, etc.
• Industry reference: Your friends, partners, or official industry associations like VINASA and VNITO Alliance, etc.
• Industry publications: Vietnam’s Top 10 ICT Companies, Vietnam’s Sao Khue Awarded Companies, etc.
• Online search: Top software vendor in Vietnam, etc.

Assess Vendor’s Suitability

• Credibility: Company history and environment; Client testimonials and reviews; etc.
• Ability: Relevant development portfolio; Consulting capability; Technology stacks; Software development methodology; etc.
• Compatibility: Understanding your requirements; Responsiveness; Communication & reporting methods; Budget & Timeline guarantee; Adherence to QA & security standards.

Interview Vendor

• Discuss and evaluate their solutions and estimations for your project
• Interview team members

With the above streamlined 4-step process of Vietnamese software vendor selection, you can select the best suitable and trustworthy partner for your next outsourced project.

If you are complete novice in outsourcing, checkout the full checklist to optimize cost and take full advantage of external teams. 

Frequently Asked Questions about IT Outsourcing Companies in Vietnam

1. Is Vietnam a tech hub?

Yes, Vietnam is a tech hub located in Southeast Asia. 

Vietnam’s tech scene has been facilitated by a well-invested tech educational system, over 67,000 IT companies, over 1 million ICT workers, and regional digital resonance from Southeast Asia and Asia-Pacific – two hot markets for tech startups. In 2022, the revenue of Vietnam’s ICT sector hit US$148 billion, showing an increase of 8.7% year on year.

2. How many IT companies are there in Vietnam?

As of August 2023, there are 67,365 IT companies in Vietnam, including 9,822 IT services companies. 

Data source: Vietnam’s Ministry of Information and Communication (MIC).

3. Is Vietnam good for outsourcing?

Yes, Vietnam is an exceptional country for outsourcing. With a large IT talent pool, competitive IT services costs, well-invested IT infrastructure, and a favorable business environment, Vietnam helps businesses to outsource effectively. 

Here are some highlighted recognitions that Vietnam has gained: 

• Top 6 countries by Global Services Location Index (Kearney, 2021).
• Top 29 countries by Open For Business (U.S. News, 2023)
• Top 1 Digital Riser in East Asia and the Pacific region (European Center for Digital Competitiveness, 2021)

4. What companies outsource to Vietnam?

The most highlighted companies outsourcing to Vietnam include: 

• • US: Qualcomm, Microsoft, Google, Intel, etc.
  • EU: Airbus, Discovery, Unilever Networks Europe, Continental, etc.

• South Korea: LG, Samsung, Shinhan Bank, SmileGate, LG Electronics, Ricoh, etc.
• Japan: Uchida, Hitachi, DNP, VINX, Mitsubishi Electric, NTT Data, Toshiba, etc.
• Southeast Asia: URC, Central Group, Friso, etc.

5. What is the tech city in Vietnam?

As of 2023, 3 major tech cities are driving Vietnam’s IT Sector including:

• Ho Chi Minh City (28,000 ICT companies)
• Hanoi (17,900 ICT companies)
• Da Nang (2,500 ICT companies).

Final Notes

Vietnam has the potential to maintain its position as an exceptional outsourcing destination in Asia. Although the aforementioned top 12 IT outsourcing companies in Vietnam have their benefits and limits, they still have an outstanding portfolio and can be your trusted partner. 

Need to outsource an IT project? Contact Lotus Quality Assurance’s expert and let us know what we can help you with!

 

 

 

Are you seeking the top IT outsourcing countries to optimize your outsourcing project?

IT Outsourcing has been offering many benefits to scale a business and earn a competitive edge in the public. With the idea to implement IT Outsourcing, the outcome of your project relies significantly on where you want to hire. So, join LQA to explore the list of the Top IT outsourcing countries based on cost, labor, technology, and other important factors to facilitate an effective IT outsourcing service.

Best IT Outsourcing Countries in 2023

1. Vietnam – The Next “Silicon Valley” in Southeast Asia

Since the rise of IT outsourcing services about 15 years ago, Vietnam software outsourcing has always been a hidden gem for businesses to apply technology. In fact, in recent years, Vietnam has proven its capabilities as Japan’s second-largest partner in terms of software development and service outsourcing from 2014 to the present.

If you are about to build software that streamlines business management or boosts productivity, check out Software Development 101 – A Complete Guide For Stakeholders to dig deeper into the whole process. And because you are seeking the top IT outsourcing countries, we bet our Comprehensive Guide On Offshore Software Development will be the next thing you should dig into.

The labor costs in Vietnam are 90% less than in the U.S., hence more funds for development and less budget spent on hiring ICT companies.

For example, the price to hire an offshore software developer in Vietnam ranges from $10-$25/hour, while in China it is $18-$50/hour (for junior level). Other countries in Southeast Asia have a higher salary base, with Thailand’s average salary ranging from $13-$40/hour, Philippines’ is $17.5-$42.5/hour.

According to MarketsInsider, Vietnam is ranked 5th in the “Best Countries to Outsource to in the World in 2019” list. Moreover, Overall, companies in Vietnam have an IT-related turnover rate of less than 5%, whereas, in many other countries, such as India, this turnover rate can be 10% or even higher.

 

2. India – Leading the IT Outsourcing Countries in Asia

The outsourcing industry in India is one of the most sought-after by the world’s biggest brands. Thanks to many beneficial features, India is leading the IT Outsourcing Countries in Asia with the highest number in revenue and growth in the past few years. These features include:

• Large talent pool with high competency: The country has a population of over 1.2 billion people and around 3.1 million graduates are added to the workforce each year. Besides the well-trained workforce, India also has a large population that can speak English fluently, making communication in IT Outsourcing much easier.
• Reasonable price: According to PayScale, the average annual salary for a software developer in India is 523,785 INR (around $6,835), which is much lower than that of the US or the UK. With such a price, businesses can get IT services with equivalent or even higher quality.
• Infrastructure and technology: India can offer state-of-the-art telecom, ISP, and cellular network. Plus, top IT outsourcing companies in India can also do customized solutions for various applications.
• Supportive government: India has a stable pro-IT government whose policies on the economy, GDP growth, tax-related and other benefits have helped attract businesses to outsource their IT functions in India.

 

3. Brazil – Leader Among the Top IT Outsourcing Countries in Latin America

Brazil is considered in the top #13 on the top software outsourcing countries worldwide and the #1 IT outsourcing countries in Latin America. Brazillian software developers got a score of 71.3 % on HackerRank evaluations and the country also ranks 5th on the 2021 Global Service Location Index by Kearney report.

At the same time, Brazil has an impressive IT infrastructure with 90 technology parks and a high density of research centers and tech companies. The government also offers tax incentives to enterprises working on technology innovation, contributing to better IT infrastructure and lower costs for software projects.

As of 2021, Brazil had around 470,000 software developers with an average developer hourly rate ranging from $25 to $80.

 

4. Poland – High-Quality IT Outsourcing Countries

The next one is Poland – another popular destination for businesses that are looking for IT Outsourcing countries. This country has many similarities with Ukraine in terms of cultural traits, and the average salary for IT workers.

What makes Poland stand out as one of the best outsourcing countries is the high quality of its services and highly-competent technical staff. With nearly 430,000 IT specialists on the market, Poland has the most prominent IT expert pool in the Central and Eastern Europe region. With that quantity comes high quality. Poland consistently ranks as one of the top three countries with the world’s best programmers.

Another plus point of Poland is that Polish IT service providers must comply with the strict cybersecurity and data protection measures mandated by the country’s EU membership. According to the Global Cybersecurity Exposure Index, Poland is a low-exposure risk country. It ranks 16th in Europe and 22nd in the world — better than China, Israel, or Mexico.

 

5. The Philippines – Budget-Friendly IT Outsourcing Country

Manila – the capital city of The Philippines is the only non-Indian city to make the top 7 of the Tholons International Top 100 IT Outsourcing countries. This shows excellent potential for any business that is looking for IT Outsourcing countries in Asia.

The number one reason for businesses to choose the Philippines is the competitive costs. Besides the advantage of a low-cost labor force, The Philippines can also offer favorable governmental policies for foreign investors and ICT services in general. To be more specific, BPO services are highlighted as one of the 10 high-potential and priority development areas of The Philippines.

The Philippines’ government also offers tax and non-tax incentives which can help you save from 8 – 10% of the cost. Moreover, The Philippines has created regional ICT councils and a National ICT road map for the whole country to follow. When entering the market, you will be assisted and supported by the official authorities.

 

6. The US – The World-leader Among the Top IT Outsourcing Countries in the World

Even though the USA is not the major player in the global map of IT Outsourcing Countries in terms of cost, it is famous for top-notch quality for many kinds of services.

For many years, the U.S. has always been one of the leading places for the most ground-breaking technologies. The application of the latest technologies in the U.S. is the most advanced. Unconsciously, the work quality in the U.S. is the standard for every other country to follow as this country has a high level of professionalism.

Also, the US is the home to many best IT Outsourcing companies in the world, namely Bottle Rocket, Accenture, KitelyTech, etc. These companies have already made their names in the global IT outsourcing market, and are trusted destinations for business from all around the world.

 

7. Argentina – Preferred destination to outsource software developers

In Coursera’s Global Skills Index Report 2020, Argentina ranked 22nd in global data science skills rating that included such technologies as Python, SQL, R, TensorFlow, Cloud APIs, NLP, and others. But among Latin American IT outsourcing countries, it was the first. In 2020, Argentina got a remarkable first place in the global ranking in technology.

As Argentina is on the same continent as the US and Canada, Argentina becomes a preferred destination to outsource software developers from, in comparison to India and other Asian countries, the time zones of which may differ from the US by about 12 hours.

Because of the one-hour time difference between Argentina and the US, the response time becomes shorter, any queries or errors can be resolved swiftly and projects can be completed faster. Thus, the time zone is a definite advantage that is attractive for US-based companies to hire remote development teams from Argentina.

 

8. Belarus – A Star Among the Most Popular IT Outsourcing Countries

Belarus is one of the best countries to outsource to that can be reliable for businesses. Belarus’ software development industry might not be impressive as other neighboring countries like Ukraine and Poland. Yet, the nation has proved itself a beneficial destination among the top IT outsourcing countries in which it can provide a great pool of tech talents, competitive development wages, and mature infrastructure.

The number of IT specialists in Belarus is over 56,000 specialists. It is a modest number compared to neighboring countries. However, with the modern education system combined with its top-tier tech universities, Belarus is generating over 5000 graduates every year. It is the reason for growing not only the quantity but also the quality of the software developers. Besides the technical expertise, excellent language communication skills can be a plus for software engineers in this country.

Bulgaria provides a qualified IT workforce that can help you scale up your business at an affordable price. The offshore software development rates will come to around 32-45$. The popular technology stacks are JavaScript, React, PHP, Java, SQL, and Python.

With the above list of the top countries for outsourcing, Lotus QA hopes you can find a suitable destination to hire a professional technical team.

 

 

Looking for Top Software Outsourcing Countries?

We hope to provide you with some helpful information via the list of the top 8 best countries for outsourcing.

The IT Outsourcing market in 2023 faces new challenges including competition for talent, tech layoffs, and the global economic recession. With that context, the needs of businesses when using IT outsourcing have also changed.

According to Deloitte’s Global Outsourcing Survey 2022, organizations are turning to outsourcing to fill human resources and technical gaps, drive value, and provide end-to-end solutions. This strongly affects how enterprises choose their IT vendors.

If you want to update the latest trends in IT Outsourcing, and how businesses can get the most benefits when deciding to outsource their IT projects/ departments, check out our IT Outsourcing Ultimate Guide: Definition, Types & Models, And Trends To Look Out for in 2023.

If you are considering Vietnam and need practical advice on optimizing your outsourcing project, we are eager to help. LQA is the first independent software testing company in Vietnam and also a member of LTS Group – an end-to-end IT solutions and services provider headquartered in Vietnam.

We have experience with IT services in many domains such as retail, food and beverage, healthcare, etc., making us one trustworthy and professional service provider for businesses wanting to implement IT outsourcing. When working with us, you will get access to:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, and continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more support with:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

 

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