LTS QA

The matter of how to ensure quality in software development outsourcing is one of the most important features that project managers need to address. As you work with an external party in software development outsourcing, you lose complete control over your project. In this case, several measures need to be taken into consideration to ensure the quality of the said project.

From a service provider’s perspective, Lotus Group has its own way of ensuring quality, which you might find useful in your project.

1. Have control over our human resources

Software development outsourcing, or IT outsourcing in general, is an emerging service as the world is shifting towards digital transformation. In this new field, the most famous service providers are those from the less-developed countries which have lower labor costs. 

However, soon their sources of IT workers become limited, as it is getting harder and harder to hire competent tech staff. To deal with this universal problem, Lotus Group plans to change our stance in the hiring markets. Instead of recruitment only, we want to be more proactive in providing IT talents to our clients. To do this, we have founded Lotus Academy – a training institution specializing in backend and frontend technologies for freshers/newbies in the IT industry. 

With the foundation of Lotus Academy, Lotus now can take advantage of the resourceful talent pool, hence providing the most competent and reasonably-priced tech staff. 

Technology training is in high demand, and the number of students in Lotus Academy will only rise in the future. And with the high number of students rolling in, Lotus can train them and let them take part in our projects. With careful observation and guidance from our experienced trainers, your project will be well-tended with care.

Besides the source from Lotus Academy, Lotus Group also has our connection with many other universities and colleges in Vietnam. These training institutions have a thorough training course with actual projects for the students to practice, which can be of great benefit for you.

2. Implement manual and automation test early

Technically speaking, the quality of one product/project relies on how you implement the testing process. If you follow the method of waterfall or even V-model, you leave the testing till the last minute, making the time-to-market longer than ever.

Instead of developing and testing at different times, you should combine regular testing and structured QA strategy in your software development life cycle to make sure that everything will be tested and fixed quickly.

In your testing process, manual testing and automation testing should be combined to catch the bugs that thinner testing strategies may have missed.

According to a study by Capers Jones, 85% of the bugs are made during the design and build stages of an SDLC, and some are even there before the first line of code is written.

By implementing manual and automation test early, you can work on how to fix these bugs before they can make their way to your releases, which will in turn ensure software quality and save you a lot of time.

3. Have clear communication methods and channels 

The first and most important question that every manager has about remote work communication best practices is about management. Management used to entail task allocation, monitoring, and administration, among other things. Managers can easily track cues to indicate communication issues and get involved in fixing them with a co-located team. A remote team, on the other hand, works off the screen, posing difficulties for managers.

Managers used to have physical and emotional contact with their employees, but now have little to no direct interaction with them. Managers are required to implement some of the tools and approaches to achieve remote work communication best practices from a place of easy-to-manage work platforms such as Skype or Excel spreadsheets.

For seamless communication, you have to set out clear communication methods and channels. How should reports be handled, how often should you call in for a meeting? These are the kinds of questions that you need to answer when you want to tackle the communication aspects of a software outsourcing project.

4. Use agile methodology (incremental and iterative)

Agile methodology has always been praised as one of the most effective software development methods there are in the field. Indeed, in agile project management, everything moves at a high speed, and testing is an integrated part of the project execution phase. 

This means that instead of processing the quality of different features separately, agile works with the overall quality of the final product. 

In Agile methodology, you will always be involved in the development process and can easily make changes if you wish to. To put in other words, Agile allows a greater level of flexibility which many businesses now want for their projects.

In addition, agile is an iterative process, and the team will inevitably have to learn to grow and improve their work overtime. And this can be of great advantage for you to ensure the highest quality on your project.

All of the above is what Lotus Group is applying to ensure a high-quality project for our clients. Besides all these, we also have other methods for different kinds of service. If you want to hear more about this, contact us:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

A successful software QA outsourcing project requires not only a thorough understanding of your objectives but also in-depth knowledge of the testing market around the world. In this article, let’s find out more about the top countries for software quality assurance services to choose the most suitable destination for your outsourced test center.

 

A Quick Review of Top Countries for Software quality assurance services

To make a favorable destination for outsourcing software quality assurance services, it takes the compilation of many features, including the average salary, Education in IT, Policies for foreign clients, the current number of QA engineers and technical skills. Take a look at this simplified table to gain an overview of the countries with the top software quality assurance services.

 

	Average yearly salary	Number of annual IT graduates	Focused segments of software testing
India	$4,334	1,500,000 (engineering and technology)	AI for automation Automation testing End-to-end testing Cloud Testing
Vietnam	$7,631	50,000	Application testing Automation testing Manual testing API testing Full Cycle testing
The U.S.	$75,242	2,170,000	Application testing Cloud testing IoT testing Security testing DevOps testing AI testing
Ukraine	$8,000	130,000	Full Cycle testing API testing Agile testing Automation testing Game testing
Poland	$17,148	98,250	Manual Test Design and Execution Automated Testing Test Automation Framework Design Functional Testing Load & Performance Testing End-to-End Software Testing API Testing
The Philippines	$8,724	171,960	Application testing Automation testing Manual testing

 

1. India

Currently, India reigns as the most renowned destination for software testing outsourcing in particular. The deciding factor making India the top software quality assurance services country is the reasonable costs for hiring a software tester. With a large pool of low-cost software test engineers, India offers the lowest price for testing services.

In terms of technology, test engineers from India tend to go for the latest and upcoming technical features. In fact, TopCoder has rated India as the 10th most advanced country in terms of Programming skill rankings across the popular outsourcing locations.

 

Software quality assurance services in India

According to research from Deloitte, in terms of governmental policies, India also favors foreign investors, especially in the technology sector. Moreover, the longtime experience in delivering IT services and the undeniable reputation of India in the global IT market have led the government to offer incentives in the best way they can. Besides the policies for the growth of technology in general, India has always boosted education in technology with multiple incentives and many more technology institutions. Such supports from the government has granted India the opportunity to thrive with the largest talent pool.

Also read: Essential QA Metrics to Navigate Software Success

2. Vietnam

Vietnam is the “rising star” in the global software quality assurance services market. Although Vietnam has only gained its reputation recently, the country turns out to be a small but vibrant destination for top-quality software testing services. Every year, there are about 50,000 tech junior graduates from technology institutes, providing an abundant source for Vietnam’s talent pool. About 20% of these graduates will work in the software testing industry.

 

 

What’s so special about the testing services from Vietnamese vendors is the high-quality human resources. According to the A.T. Kearney GSLI, from the early education on Information Technology to the resource availability and financial attractiveness, Vietnam always works towards to best quality in our IT workforce. In this chart, Vietnam ranks alongside India and The Philippines – two popular IT Outsourcing countries. Plus, Tholons Global Innovation COUNTRY INDEX – 2020 ranked Vietnam in the 9th place for talent, skill and quality, proving the country’s capability to ensure high-quality testing services and catch up with the latest testing trends.

The workforce for software testing in Vietnam is well-trained of the required skills in QA processes. For example, the automation testers in Vietnam will sure know the automation tools and frameworks such as Selenium, Appium, Cypress, Ranorex, Eggplant, Katalon, etc.

In terms of government policies, there have been some decisions and laws to protect intellectual property development and cybersecurity, all of which are of great benefit to businesses planning to outsource their software quality assurance services in Vietnam.

Read more: Why you should choose Vietnam as your IT Outsourcing destination

 

3. The U.S.

Despite the rising positions of many other test hubs in the world, the U.S. remains a trustworthy destination for outsourcing testing services. Among tech nations, the U.S. has always been one of the leading places for the most ground-breaking technologies. The application of the latest technologies in the U.S. is the most advanced. Unconsciously, the work quality in the U.S is the standard for every other country to follow as this country has a high level of professionalism.

 

When working with software testing vendors from the U.S., the obvious benefit for you is the language. Since the U.S. has a wide variety of cultures, it is very easy for you to get people with the same cultural background as yours.

Also, America is the home to many famous software testing outsourcing companies in the world, namely Mindful QA, ScienceSoft, QA Mentor, etc. These companies have already made their names in the global testing market, and are trusted destinations for business from all around the world.

 

4. Ukraine

Information Technology is one of the key strategic industries in Ukraine. The value of Ukrainian software outsourcing exceeded $5B in 2020. Also, Ukraine was named the “Offshoring Destination of the Year” by Global Sourcing Association (GSA) in 2017 and ranks 20th the GSLI.

 

According to a popular vendor in Ukraine, the country has more than 1,600 IT service providers, and about 90% of them offer testing services. What’s more, 24% of IT specialists in Ukraine are QA/testers, and 19% of them have 7+ years of experience. There are a little over 48,000 QA experts, and around 16,000 ICT graduates enter the market annually.

The country organizes a wide range of QA conferences such as BAQ Conference, QA Fest, Security Testing Marathon, IT Weekend Lviv: Software Testing & Big Data, etc.

 

5. Poland

The country’s IT services market reached $4.6B in 2019. Around 32% of Polish IT experts work for IT outsourcing (others are working for BPO and GBS companies). Around 29,000 QA professionals are involved in the IT sector in Poland. There are also 500+ IT companies that offer outsourced software testing services.

 

 

Moreover, Poland was ranked 15th in Tholons’ Top 100 Outsourcing Destinations. Poland was also listed 16th in the world for English skills in the EF English Proficiency Index.

 

6. The Philippines

The Philippines is one of the biggest names for IT Outsourcing and software quality assurance services in Southeast Asia. The BPO and outsourcing industry, in general, has been in The Philippines since the mid-1990s, making this country a favorable and professional environment for IT outsourcing operations.

 

 

Besides the fairly reasonable price for the high-quality work, The Philippines can also provide you with the following:

• Effective communication as English is one of the national languages in the country. Almost every tech engineer in The Philippines can speak fluent English. This also leads to cultural fit and compatibility with western countries, bridging the gap in the communication process.
• Famous IT Outsourcing destination with favorable investment policies. Since The Philippines has been in the market longer than any Southeast Asia country, it has long developed a friendly environment for foreign companies to cooperate with domestic IT service providers.
• At present, Outsourcing companies in the Philippines employ more than 2 million people. Therefore, you will have access to a very large talent pool.

 

 

Consult IT outsourcing Strategy with Lotus QA

Lotus QA has the expertise and experience with testing services in many domains such as retail, food and beverage, healthcare, etc., making us one trustworthy and professional service provider for businesses wanting to implement testing. When working with us, you will get access to:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more support with testing services:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

With the increasingly high demand for software testing on the global market, Vietnam, as one of the top countries to provide software outsourcing services, has seen a rise in the companies offering software testing services. Software testing companies in Vietnam have many years of experience in quality assurance. These companies are the representatives of what Vietnam can offer for the testing market: affordable budget, domain experts and dedicated supports.

Top 10 software testing outsourcing companies in Vietnam

Lotus Quality Assurance

Lotus Quality Assurance (LQA) is ranking as top 3 Software testing companies in Vietnam, recognized by the Clutch B2B rating platform in 2021. Founded in 2016, Lotus QA is a young yet promising company working in the software testing industry. With a competitive price of no more than $25/hour, Lotus QA has successfully proven its competency and dedication to clients’ experience, gaining us the honorable Sao Khue awards and the reputation of top-notch services in the demanding market of America, Japan, Korea, etc.

Software testing services at LQA include QA consultation, testing implementation, and testing talents for hire. LQA’s expertise is mobile app testing, web app testing and automation testing, proven through successful projects with many renowned businesses in the world such as Toshiba, LG’s Electronics, AVN, Panasonic, etc.

Throughout 5 years of development, Lotus QA has witnessed the biggest growth rate in company size with 248 employees, 30% of which are manual testers and automation testers. With the experience working mainly in medium-sized and small projects, Lotus QA can well provide you with top-notch software testing services with midmarket and small businesses.

Lotus Quality Assurance (LQA) – Top Software testing companies in Vietnam

KMS Solutions, Inc.

With 12 years working in the IT sector, KMS Solutions have served 130+ clients, helping them save $139M in different IT services, notably software testing services.

To achieve these impressive numbers, KMS Solutions provide industry-leading solutions for sustainable, profitable growth. Through comprehensive software QA and testing services, KMS Solutions offer high-quality engineers with comprehensive domain experience, with a competitive price.

Especially, KMS Solutions apply an automation-first mindset to everything they build. This mindset allows their testers to deliver quality software at faster speeds expediting your time-to-market.

FPT Software

FPT Software is a giant in Vietnam’s IT outsourcing market with an international-acclaimed reputation. In FPT Software, clients work with a Testing Center of Excellence (TCoE), which is a command center that makes use of standardized tools and processes to enhance the alignment between enterprise environment and IT, and increase QA efficiency.

FPT Software can provide you with multiple quality assurance and software testing services, but the most recent success of FPT Software lies in the implementation of automation testing. With the use of certified and standardized testing tools, FPT Software gains the trust of many clients. To meet the requirements of testers, FPT Software has developed a team of 1,700 testers worldwide, offering their expertise to 200+ clients of all industries.

Logi Gear

Established in 1994, LogiGear is always rank in Top Software testing companies in Vietnam with wide experience, especially in automated testing. They spent more than 27 years optimizing their testing services. The most stand-out testing services in Logi Gear are:

– Automation testing: With well-versed experts in a variety of Test Automation tools, Logi Gear can boost up the testing process and save time.

– Functional testing: LogiGear provides a QA functional testing service that utilizes decades of knowledge of Software Testing and specialized Test Automation tools.

– Offshore teams: LogiGear can solve the problems of lack of Subject Matter Expertise, lack of Infrastructure/Resources, scalability of QA and time-to-market.

CO-WELL Asia

CO-WELL Asia is currently an emerging destination for software testing services. With 400 IT engineers working in Hanoi and Da Nang that graduated from the top universities of Vietnam and many others all over the world, CO-WELL Asia can offer a higher ratio of QA testers to programmers in comparison to other Vietnamese companies.

Especially in CO-WELL Asia, various training courses have been organized in Vietnam as well as abroad to enhance staff’s technical level and soft skills. With these skills, CO-WELL Asia can bring optimum value to our customers.

In terms of skill composition, 40% of the staff are PHP, 12% of .Net, 12% of Java, 36% of HTML, iOS, Perl and other languages. Moreover, CO-WELL Asia achieved ISO/IEC 27001:2013 Certificate of Information Security Standard and multiple Sao Khue awards, including the best ten software outsourcing services in Vietnam.

MeU Solutions INC

For MeU Solutions, their main testing services are Manual Testing, Automation Testing and Security Testing. Through their 13 years of experience, they have done 100+ projects with 30+ pools of real devices. Their current testing staff is 30+ QA engineers, working with a low hourly rate of under $25/ hr.

With profound expertise in testing an extensive range of iOS, Android and web applications, MeU Solutions INC has successfully delivered quality apps to global clientele.

TMA Solutions

TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide TMA Solutions is one of the largest software outsourcing companies in Vietnam with 3,000 engineers. Their engineering team was selected from a large pool of Vietnam IT engineers; they are well-trained and have successfully completed many large and complex projects.

TMS Solutions is quite a big name in the Software Testing market in Vietnam. Their main service offerings include full product verification, test planning & execution and test automation. With just under the fee of $20/ hr, you can hire their best teams to carry out software testing services for you.

SHIFT ASIA

SHIFT ASIA opened its office in HCM Vietnam in 2016, as a strategic SEA hub to scale operations and better serve the greater APAC region. Started off with 25 QA professionals for the manual testing division, SHIFT ASIA has since grown into a full-functioning office handling international clients.

Through their years of development, SHIFT ASIA now has 200 passionate employees with diverse backgrounds and expertise. The things that facilitate our wide service offerings are security assessment, test automation, international inspection, offshore development and many more.

Waverley Software

Waverley Software is another big name in the list of software testing companies in Vietnam. This brand was started in 1992 in the US, and then reached out to the world through the expansion in many countries, namely Vietnam.

In Vietnam’s market, Waverly Software stands out as a top-quality QA company, providing all kinds of testing services. Waverley’s quality assurance and software testing services help companies around the world build

uality products. They conduct QA audits, provide standalone software QA, manual testing, and test automation services using agile testing methodology. At Waverley, they design their own testing tools; provide various types of software testing; write test documentation including test plans, checklists and test cases; monitor quality metrics and conduct data analytics. Their office in Ho Chi Minh City hosts some of South East Asia’s top software testers. Waverley Software conducts training programs for technology graduates on a regular basis, which allows them to rapidly scale their clients’ teams with trained talents for a smooth testing process.

Axon Active

Axon Active is the last name in the top 10 software testing companies in Vietnam. Axon Active’s offshore testing center not only provides regular offshore software testing services but also works towards becoming a trusted consulting partner. They aims to help design a strategic software testing process for the clients’ business and advice suitable software testing solutions that improve your business efficiency and performance, helping you achieve long-term objectives.

A quick comparison among the top 10 software testing companies in Vietnam

Company	Hourly rate	Employees	Founded Year	Main testing services
Lotus Quality Assurance	< $25 / hr	248	2016	– Web & Moblie App Testing testing – Embbeded Software Testing – Automation Testing – Integration Testing – API Testing
KMS Solutions, Inc.	Undisclosed	50 – 249	2009	– Test Automation – API Testing – Mobile Testing
FPT Software	< $25 / hr	10,000+	1988	– Web & Moblie App Testing testing – Embedded product testing – Cloud testing – Inter-operability (IoP) testing
CO-WELL ASIA	1,000 – 9,999	$50,000+	2011	– Web App Testing – Mobile App Testing – Data Migration Testing – Testing tools & Project management tools
Logi gear	Undisclosed	50 – 249	1994	– Web & Mobile Testing – Test Automation – API Testing – Localization Testing – Games & IoT Testing
MeU Solutions INC	< $25 / hr	50 – 249	2016	– Shift-Right Testing – Effectively Managed Testing – Automation Sign-On Package
TMA Solution	< $25 / hr	1,000 – 9,999	1997	– Full Product Verification – Web & Mobile App Testing – Test Automation
SHIFT ASIA	< $25 / hr	50 – 249	2016	– Web & Mobile App Testing​ – Vulnerability Test
Axon Active	Undisclosed	250 – 999	2008	– Web & Mobile App Testing
Waverley Software	$25 – $49 / hr	250 – 999	1992	– Web & Mobile App Testing

Conclusion

Vietnam has the potential to become a new software testing outsourcing hub of Asia. With the Introduction of top 10 Software Testing Company in Vietnam, we hope you can find the best service provider for your testing projects. If you are small or medium-sized company looking for top-notch software testing companies in Vietnam, you can contact Lotus Quality Assurance’s expert and let us know what we can help you with!

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

As software testing is a compulsory procedure in any software development life cycle to ensure product quality, any tech company would need a team of testers to devise and execute tests.

As opposed to the increasing number of software developers available on the market, that of software testers is not abundant. In fact, it has been reported that there would be an alarming shortage of software testers as growing demand outstrips the number of graduates entering a profession that many reject as unglamorous.

 

Although the seemingly attractive offer of high salary is put on the table, it is still very difficult to find an experienced software testers. Hence, many businesses have to resort to the junior testers, hoping them could learn their way to more skills and knowledge.

With this resourceful yet inexperienced talent pool, businesses are compelled to preparing a thorough and complete checklist of what they have to know about there candidates for the job of software testers. The technical aspects that should be put into consideration are:

• Basic knowledge for testing types and how to approach testing
• Test environment
• Test domains, domain-specific knowledge & candidates’ experiences
• Test tools (for both technologies and management)
• Test process and how to adapt to that process

What interviewer should clarify about your software tester interview process

– Clarify what kind of testing engineers you are looking for. When it comes to testing, the two most popular jobs are manual testing and automation testing. For each of these approaches, there are different criteria for you to consider when interviewing.

– What domain(s) you are aiming at. If your business is fixed within a particular industry/service, this clarification won’t be too complicated. Nevertheless, in the case of IT Outsourcing vendors recruiting for their talent pool, the recruiter should clear out what domain(s) for their next project to find the best-suited candidates.

– The career path for engineer testers when they’re onboard. Many test engineer want to build their way up in their career path, and this is what they expect to get from their employer. Make sure that the interviewer and the interviewee stay on the same page in regards to career path to avoid any conflict in the future.
Technical aspects to interview software testers

Talent gap is not incommon, but it doesn’t mean you would have to hire any testers there are on the market. With careful consideration over what you want in your testers, finding the suitable candidates is not entirely an tough challenge.

1. Basic knowledge for testing types and how to approach testing

For every tester, it is a must for the candidates to cover the basic and fundamentals of what test types they are going to work with. If they fail to tell the differences of, let’s say, GUI testing and API testing, it can be a big disadvantage. The lack of basic knowledge can result in numerous hiccups during your work, not to mention the time wasted on training for this elementaries.

Hence, for this part, the interview questions should be devised to sort out the ones that did their research and those didn’t bother to learn.

 

Please do remember that any of the questions concerning testing types and the differences among them can be easily found and answered online with details. The interviewer should not identify these as the deciding factor for the interview results. Instead, this should be the defining factor of how good they are with theoretical knowledge.

Between manual testing and automation testing, the interviewer should ask somes questions with regards to their differences.

For example, you can ask what test types are suitable for automation testing and what test types can’t be executed with automation testing. These question help indicate the overall knowledge of testing that the candidates have, helping interview forming the initial perspective about them.

2. Test environment

To put it simple, a test environment is a setup of network, software and hardware for test executions. Also known as test bed, test environment is configured based on the Application Under Test.

 

When interview want to dig deeper into how candidates work in their testing projects, there should be specific questions about the test environments. Through these questions, you can know:

• How does the candidate devise test environment? Is the process thorough enough or similar to that of your system?
• How does the candidate organize multiple environments for testing?
• What checklist of test environment elements that testers have to cover in their testing process?

3. Test domains, domain-specific knowledge & candidates’ experiences

As digital transformation is present in every aspect of out lives, so does software testing. However, among the applied domains, the most popular are finance & banking, healthcare, argriculture, entertainment, etc.

For each specific domain, there will be different software structures, hence the different approaches for software testing process.

 

For example, in the finance and banking system, the interviewer are likely to ask test candidates about the security testing process.

The reason for this is that for financial institution and organizations, data security tops of priority. Personal information and financial status stand as the most at-risk kind of information in the world. Working as a tester in this sector, the candidate is required to ensure each transaction be secure and accurate. For businesses working in finance and banking, the questions about how they carry our security testing are definitely on the list.

4. Which test tools (for both technologies and management)

When talking about test tools, we want to refer to both techical and managerial tools.

First, about management tools, it is recommended that the interviewer ask about the most frequently used tools and how the candidates can cooperate on that platform. The act of bug and work reporting should be also included in this part.

About technical testing tools, it should be divided into 7 main types of testing tools, including:

• Test detecting tool
• Mobile app testing tool
• Cross-browser testing tool
• Automated testing tool
• Load testing tool
• API testing tool
• Security testing tool

It is impossible for one for master all of the kinds of testing tool above. To know whether the candidate are suitable for your testing team, the interviewer should ask specifically about the testing tools that your team are gonna use the future.

5. Test process and how to adapt to that process

The testing process indicates how the whole testing team deal with one particular project. Normally, a testing process includes the following steps:

• Planning and Control
• Analysis and Design
• Implementation and Execution
• Evaluating exit criteria and Reporting
• Test Closure activities

 

These steps can be changed upon requests of clients with customization. ISTQB, which is a prestigious institution of testing and quality assurance has pressed the international standardized process for companies to follow. However, customization is also very common.

Walking through every step of the process, testing is executed with thorough analysis and close supervision. In these steps, it is vital to involve Business Analysis, Testers, Developers and QA staff to ensure a stringent and high-quality process.

With the 5 above aspects to get to know about your test candidates, through which you can devise a checklist of what you would want from them, we hope you can find your best-suited test engineers.

If you don’t know where to start with tester recruitment process, contact us for expert consulting at:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

IT Outsourcing is the way to go for many projects and many companies worldwide. As the information technology industry progresses and thrives, the fostering of digital transformation is on the rise, even for companies that have no strategic core of technology development. 

Whether it is an enterprise or a startup, IT Outsourcing can be the tactical approach for prospects and enhancement, not to mention the cost-barrier to be lowered when implementing this.

However, as if managing complex technology projects wasn’t difficult enough, IT outsourcing can be a loose screw in your overall IT operations if the management methods go off the rails.

In fact, it can create numerous stresses that you have never experienced, causing malfunctions and underperformance when using an external team.

Interesting enough, it is normally the lack of communication, strategic analysis and management skills that derail the project, not the technical competence of the IT Outsourcing providers. Indeed, the most important and primary aspect in managing outsourced projects lies within how to meld diverse organizations into a cohesive unit. To do this, you might want to follow these 9 strategic guides for a cost-effective and cohesive operation when working with IT Outsourcing companies.

 

Identify what to outsource

The picture of outsourcing is not as simple as you might think. In fact, the adoption and implementation of hiring someone outside of your organization require a thorough examination and assessment of what to outsource to ensure minimal cost and strict security.

What should always be kept in your mind is the ultimate goal of outsourcing, which is the cost to be reduced. The question here is, which operations and systems can be outsourced without damaging the business’s operations and core strategic services.

 

To do this, you should divide your operation into 2, one of which is a commodity system and the other is a strategic system. By stating the “commodity”, we meant the activities that keep you running but do not necessarily differentiate you from other competitors in the market.

By dividing your business activities accordingly, you can have a clearer look at which activities can be outsourced to a supplier with a reasonable price and which cannot be entrusted to outsiders. 

 

Choose your supplier

One special feature of IT outsourcing is the length of the contract. Normally, the outsourcing contract in other sectors could last for years, while in the IT industry, the average contract duration is 2 years. 

The reason for such a short contract time is the unprecedented and unpredictable changes in the industry, not to mention the ever-growing amount of new approaches and technologies. Many companies might want to change the terms and requirements in the contract to adapt to new features of the industry, and this is inevitable.

When choosing your supplier, another thing to take into serious consideration is to minimize the power of suppliers by soliciting separate bids for each service. By doing this, you have already minimized the risks of complete dependence on the suppliers.

On the other hand, one should not automatically assume that a supplier would outperform their own IT department. Instead, the in-house department should be allowed to compete with the outsourcing team to institute the best practices.

To constructively choose the right IT Outsourcing supplier, your business should form a team consisting of mostly IT professionals to review the proposed bidding for each contract. Their deep technical expertise, together with a clear understanding of the company’s goal, can keep an objective eye on the service, benefiting the business operations.

 

Clarify your business goals

The clarification of your core value proposition and business goals does not necessarily stay at the top of your priority list, but it is a must for smoother and more effective collaboration between you and your outsourcer.

This does not entail endless and lengthy training sessions and documentation exchange. In fact, the essence of this is to share your most important features and elements of your business such as business process, business model and your people. 

 

Once your business goals have been clarified to the outsourcer, they will have more information to adapt and align their approach in accordance with your business goals. To achieve this, a mutual understanding between two parties can help a great deal to create more value, both for your business and the outsourcing company.

For the case of IT Outsourcing, you need paramount consideration of how to define your business and software concept. The questions of what it can do, what target audience and how efficient you want it to be have to be answered right at the beginning of the project. Being on the same page about mutual interests and values can create a strong partnership, which can be of great use in the time coming. 

 

Make sure everyone’s working from the same playbook

Being cognitive is very much advantageous to your business when you want to adopt IT Outsourcing, but it does not simply mean the alignment in business values, business goals or anything so large-scale like that.

In fact, it is about the resonation in how to work, process, test and deliver. One way to ensure the well-designed and robust workflow of the two parties is to create a playbook that contains step-by-step instructions.

This method has long been in use in some giants of the IT industry when outsourcing. With a detailed hand-book, all information compiled can facilitate consistent application of your requirements. 

With this hand-book, the majority of information is the background and the technical material that could help them in further streamlining and managing the project.

During your work of outsourcing your projects, you might encounter IT Outsourcing companies from different parts of the world, and they might not be speaking English. 

Hence, besides the written documentation and requirements, preparing wireframes, annotated diagrams and other visual aids is also recommended. With your needs clearly conveyed through specific notes, the outsourcer has a higher chance of getting what you want.

 

Work effectively with the time-zone

Assuming that you’re working with an offshore IT Outsourcing service provider from Vietnam, while you’re in America. In this case, working in different time zones can cause much delay and inconvenience. To deal with this, you should be cognizant with the time difference, hence scheduling meetings that suit both parties.

 

By doing this, it not only helps you save time, it also shows your concern about your partner, through which you can build a level of trust and motivation for both parties to work harder. 

To make this work, you can take the following as an example. If you have partnered with an IT Outsourcing company in Vietnam, which is 11 hours ahead of the East Coast of the United States, you can send them something at the end of your business day, they can work on it while you are sleeping and have it back to you at the start of the next business day.

 

Build business communication

“Communication is the key.” With communication, a mutual understanding is formed with bells and whistles of the dos and don’ts in the projects.

Alongside the overall message to be delivered during the project, you also have to ensure the understanding over the project and the work required from every team member. 

You have to make sure that every team member has a clearly defined workload for the day, and understands their purpose of the project. Here’s how to do this:

• Daily calls with the team or at least 2-3 times per week. 
• Have a team of business analysts (BA) or a project manager (PM) to ensure that every stage of the software development goes smoothly. 
• Regular but short meetings which prevent exhaustion with long discussions and get regular updates.
• Involve a tracking mechanism (aka metrics) for measuring the team’s productivity and quality.

 

Use project management software

On a small scale, management software may not be the most necessary. In contrast, a large-scale operation would benefit your business the most if you use a collaborative platform to manage projects. 

In this platform, instead of staff keeping track of their own workflow, tasks and schedule in an unorganized manner, they can follow their work, time management, and task progress, in tune with their visualize colleagues

 

In other words, this platform is like a gathering place which keeps all the records of one’s work, allowing users to accomplish more without getting distracted. 

When choosing a platform for your project, you should pay attention to the built-in extension and other broadening functionalities to find the most suitable one. 

For projects with sensitive security terms, some might find a customized or in-house built tool is more suitable. 

 

Adopt software development methodologies

There are many software development methodologies that you can make use of, the most famous of which is the Agile and Scrum method. These allow the outsourcing team to work under unification and collaboration. The feature of continuous integration and continuous delivery helps boost the speed of projects’ time to market. 

These also ensure flexibility, constant reiterations and close supervision upon the outsourcing team, entailing full control over the operation and activities.   

 

Sync up regularly

To effectively speed up and ensure the work of outsourcing, agreement on the sync-up schedule and reports should be made.

It can be done on a regular daily basis, or even weekly to ensure the time frame and outcome, especially if your outsourced team is in another time zone.”

“Effective communication, especially with new or off-site employees, is key to creating a more efficient, productive and profitable project,” says Handy. “Whether you are using Google Chat or Slack, keeping all project communication in one central location will increase accountability and allow all team members to communicate in real time.”

Operating an IT Outsourcing project in tune with your business culture that can ensure efficiency and productivity is tricky. With strategic approaches and detailed checklists of the dos and don’ts, you can easily lower the cost-barrier with IT Outsourcing providers. 

 

Don’t want to bother yourself with the trivial problems of IT Outsourcing? Contact LQA now for standard and scrupulous IT Outsourcing services.

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

 

With the widespread adoption of Automation Testing, businesses are now spoilt for choices of Automation Testing Tools. 

A plethora of automation tools, both open-source and vendor-source – have granted the market the opportunity to explore and deploy the best-suited ones for their firms. 

You must have gotten acquainted with the theory of how to choose the right automation, but turning this into practice is another story. As listed below are the top 10 trusted and curated automation testing tools with high credibility, divided into 3 categories of web app, mobile app and desktop app.

 

What testers need to know about testing: Principles, Skills & Testing phase

Enhance your software testing capabilities with global quality standards

 

Automation Testing Tools for Web App

Web App testing takes up a high percentage of the Quality Assurance market, hence the diverse and varied automation testing tools. These tools, in this case, should be feature-rich and support cross-browser compatibility.

 

1. Selenium

Selenium is among the most popular and renowned automation testing tools as the flagship automating web application for testing purposes.

 

“It is considered the industry standard for user interface automation testing of Web applications. Specifically, 54% percent of respondents used Selenium as their automation testing tool, according to the Test Automation Landscape in 2020 Report.” – Brian Anderson (Automation advocate & Selenium committer)

 

With the assistance of Selenium, the automation testing process can be implemented across different operating systems and different browsers, thanks to its two main projects.

With the 3 main projects of Selenium WebDriver, Selenium IDE and Selenium Grid, this tool empowers testers to automate browsers in a robust and versatile manner.

With the utility of diverse programming languages of Java, C#, Python, Ruby, PHP, Perl and JavaScript, etc., Selenium supports browser-based regression testing scripts and suites across multiple environments.

The extension for Chromium browsers and Firefox add-on also assists testers in writing quick bug reproduction scripts in automation-aided exploratory testing. This exploits the record-and-playback principle for automation testing implementation.

 

2. TestComplete

TestComplete from SmartBear offers a platform of multiple modules including Web app, mobile app and desktop app. Among these three modules, the outstanding one is the web application with the utility of reusable tests for all web applications. 

With the record & playback test approach, testers can use modern programming languages like JavaScript, Python and VBScript, etc.

TestComplete majors in GUI test automation tool with the assistance of AI and ML, empowering object recognition engine and script/scriptless flexibility. CI/CD is implemented for the increase in speed of delivery.

The TestComplete tool gives you access to 2050+ on-cloud test environments, making it easier for real device maintenance, virtual machines and in-house testing labs.

Accompanied by these on-cloud testing environments is the utility of manual testing which can be applied in any phase for better test coverage and accuracy.

 

3. Katalon

Katalon is another automated UI testing tool with convenient access to any type of testers, including the ones with no programming knowledge and background.

As the pioneering name in the field of codeless automation testing tools, Katalon thrives as a productive IDE for the all-platform automated test generation, regardless of the application complexity. 

Katalon scratches the surface of codeless test scripts and digs deep into the infinite testing extension, meaning that testers of all levels and competency can work with Katalon, from newbies to experts.

Other outstanding features of Katalon are:

• Utility of automation testing in API and mobiles testing
• Ability to generate test scripts, create test cases, report results and record actions
• Support for Groovy/Java scripting languages
• Support for image-based testing
• Built-in object repository, object re-identification and Xpath

 

 

 

Automation Testing Tools for Mobile App

The 4.0 Industry development entails the upsurge of smart device users with no less than 3.8 billion smartphones being circulated in the market.

More than one-third of these devices are tablets, with 244.2 billion apps downloaded in 2020. This number is predicted to surpass 258 billion app downloads globally in 2022. The skyrocketing market of mobile apps leads to the higher-than-ever demand for the quality and faster time to market (for both new releases and feature updates)

To become the flagship of the field, one must be ahead of the curve and come to the forefront with tactics to consummate the mobile apps. The best solution for this is through the automated testing tools as follows.

 

1. Appium

 

“At this time, my team is only using Appium, but this will most likely change as other teams have automation needs with mobile devices. The main reason why Appium is a good choice for us is that it allows for tests to interact easily with both Android and iOS devices. Instead of using one toolset for Android and another for iOS, Appium combines how automation functions with each platform and puts it all into one library.” – Randall Kelley (Senior Software Development Test Engineer)

 

Trusted by many developers and testers around the world, Appium helps you automate your mobile app with well-known dev tools and many programming languages. More importantly, Appium supports API from Selenium WebDriver for in-depth development.

Appium inherited many of its features from Selenium, hence supporting cross-platform testing (in iOS and Android), a wide range of languages and multiple test frameworks.

The only hiccup with Appium is the lack of official support. Instead, it has a dynamic and supportive community for real-life problems.

 

2. SoapUI

SoapUI is one Functional Testing tool for SOAP and REST testing, supported by SmartBear. This automation testing tool does not require high knowledge of programming languages. With SoapUI, the creation of test suites, test cases and their maintenance is quick and easy.

 

SoapUI supports many features, namely:

 

Automation Testing with SoapUI

SoapUI allows automation testing with the customization of test execution to override test parameters. 

Testers have full control over the functional/load tests with the automation features of SoapUI by using the Command-Line tools bundled with the tool.

 

Technology Support from professionals

SoapUI provides support for common protocols and standards.

 

Real Services

Mimic your Real Web Services without having to wait for them to be ready or accessible. Best of all, you don’t have to build expensive full-scale replicas of your production systems.

 

Security Testing

Using a complement of tests and scans, protect your services on websites against the most common security vulnerabilities.

 

Performance Validation

Use built-in assertions to check your web service performance and to ensure that it matches user expectations.

 

Ecosystem

A big part of what makes SoapUI great is the universe of the open source community and partners around it, who have accelerated the pace of innovation on SoapUI. Another reason SoapUI is so great is that it allows anyone to develop their own set of SoapUI features as SoapUI Plugins. And SoapUI Pro adds award-winning support from the SmartBear team.

 

3. Eggplant

Eggplant is an automation testing tool specializing in Graphic User Interface (GUI). This tool offers easy operating system integration with systematic test case management. 

Eggplant utilizes a two-system model which consists of a controller machine and a system under test. 

 

Besides the two dominant operating systems of Android and iOS, Eggplant also supports other standard platforms including Windows Phone, Symbian and Blackberry.

Note: Eggplant allows testers to write and execute test scripts in a manner similar to that of actual user interaction.

One major obstacle that one may encounter during their time with Eggplant is the lack of experts. Eggplant offers a great deal of outstanding features, but its popularity is still limited in a small community, making it difficult to find experienced and knowledgeable testers to work with the tool.

 

4. Ranorex

Ranorex is another vendor-source/commercial automation testing tool that has gained a universal reputation for its powerful features in creating, maintaining and executing robust test automation projects.

With Ranorex, every action, test execution, test report, etc. is under the operational control of the Web and mobile test command center. In this center, endpoint and environments of the testing system are centrally created and configured. 

In the command center, test suites operate with flexibility. To be more specific, test cases can be combined with existing code or recording modules.

Ranorex allows custom run configurations, data binding or parameterization.

Ranorex can support both newbie testers or experts in the field. Because Ranorex is a commercial, it offers dynamic ID support and expertise support from professionals. 

 

5. Kobiton

Kobiton is featured with the highlight of a mobile testing platform. The services here focus on device lab development, and more importantly, automation testing on different platforms with real devices. 

With the absence of emulators, Kobiton offers seamless access to Real-device Testing with Scriptless Automation. 

 

“Before Kobiton we were constantly buying new phones and only the folks in our office could use them. Now, my developer and quality control person can both use the platform to test our apps before we send them to the” – Katie Bruno (WDD)

The key player among Kobiton’s features is the continuous integration of testing into your DevOps CI/CD processes. Thanks to this, regression tests are executed in a faster course, with detailed monitor of the performance metrics. Time to market of the application/releases is quicker.

Why you should try Kobiton:

• Kobiton applies the Appium open-source framework, making it possible to integrate with other Frameworks as well. These can be Appium, XCUI, Espresso, etc.
• Codeless mobile testing with easily automated test scripts. From one manual test session, you can execute hundreds of devices, all at once.
• Kobiton developed the Session Explorer platform where you can resolve your test failures with accuracy and efficiency. No more wasting your time with log files and videos.

 

Automation Testing Tools for Desktop App

1. Winium

Yet another automation testing tool utilizing the Selenium library. Winium is an open-source Automation Framework for Desktop App. This tool helps engineer testing to interact with the Windows applications easily, especially for those who have worked with the Selenium WebDriver before.

Programming languages compatible with Winium include:

• Python
• Java
• C#
• Ruby
• PHP
• JavaScript

 

Although Winium supports both Desktop Apps and Mobile Apps, it is preferred for Windows Desktop App.

The stand-out feature of Winium is the price. It is the only Selenium-based tool that allows Client-Based Application Automation. It only supports Windows. Mac and Ubuntu-based are unattended in Winium.

 

2. WinAppDriver

As in the definition issued by Microsoft, WinAppDriver is: “A test framework developed by Microsoft as an open-source project.”

Since the WinAppDriver framework is the implementation of Appium, which is a Mobile App Framework based on Selenium, it is a Selenium-like automation framework.

Since its launch, WinAppDriver has encapsulated the best-combining features of 2 frameworks, making it a flexible, easy and familiar framework to work with.

The WebDriver protocol, which is the most important standard of web & mobile app testing, allows WinAppDriver to drive any Windows apps in multiple languages, namely C#, Java, Python, Ruby, etc.

Test runners available within WinAppDriver are MSTest, JUnit, NUnit, etc.

For every automation testing approach, we have different automation testing tools, which require us to go through a thorough analysis to come up with the most suitable.

 

If you want to hear from our professional staff about what automation testing tool to implement at your business, don’t hesitate to Contact us for detailed consultation. 

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

 

Automation Testing moves at the speed of light, as the technological trend and applications are influenced by the ever-evolving change of the information technology market.

From the starting point of writing and executing the test scripts with bare support from technical tools, automation testing team now leans towards the utility of automation testing tools with various choices in terms of pricing plans, programming skills and other technical aspects.

After years of development and enhancement, the current pool of automation testing tools is now considered the pathway to success in the journey of transforming from manual to automation.

 

3 Types of Automation Tools

Automation tools are the destination for businesses and firms to come to for the optimal solution.

You must have been familiar with How to do automation testing. But do you really know the nature of them, such as their categories, price range, etc.? With this pace of development within the market, automation tools can be divided into 3 categories as follow:

 

Open-Source Tools

Open-source tools are the most common type for many firms and businesses to implement their automation testing process.

With these tools, the source code for testing execution has deliberate access. Plus, the source code can be utilized in both ways, either with full adoption or partly modification, depending on your needs.

For general utility, open-source tools allow quick access and viability for customization of an advanced test case. Hence, the use of an open-source tool requires SDETs (Software Development Engineering Testers) to have a programming background to deliberately customize the source code according to the specification of the project.

Note: Open-source tools for automation are free. In contrast, the cost of training and hiring adequate automation testing engineers is much higher than that of manual testing.

 

Commercial Automation Tools

Commercial automation tools, or vendor-source tools – are one other option for automation tools. With purchase through a monthly or annual subscription, you get access to premium features of these tools

One fine example of these features is the customer-centric service. If you encounter any problem during your time with the tool, full support 24/7 with a dedicated team will be at your service.

 

Custom Frameworks

No doubt open-source and vendor-source automation tools are the most popular ones, with a percentage of the utility of more than 80% of the market. Nevertheless, they are not always the answer, especially for niche projects. 

 

The differences and incompatibility in the testing processes, testing environments, test methodology require the testing team for a custom framework to be developed in accordance with their project’s features.

 

As compared with the open and vendor-source tools, custom frameworks are far more complicated and burdensome to develop. For most of the time, custom frameworks are the last resort for the testing team and technical experts only if the other types of tools are incompatible with the project.

 

How to Choose the Best-Fit Automation Tool?

Despite being spoilt for ubiquitous choices of automation tools, businesses can follow these 5 following steps to come up with the strategic tools best fit for your firm.

 

1. Acquire a profound understanding of project requirement

A thorough understanding of the project requirements acts as the foundation for any further development of that project, including the automation testing process.

With the undeniable improvement and enhancement of automation testing, the scope and scale of the tests and projects require minute details to alleviate the test results and proficiency throughout the operation of the testing team.

The checklist of what to be clarified includes:

•       Kinds of application (web app, mobile app or desktop app)
•       Scope of the project (number of test cases, test scripts, etc.)
•       Skill competence of the testing team

Having sorted out the checklists of project specification, businesses can indicate a strategic business analysis to put into an official project requirement. Only with the clarification of every single detail can the chosen tool integrate seamlessly with the project/application.

 

2. Devise budget and pricing plans

For any business, the ultimate target is to gain as much revenue as possible. In other words, a positive ROI for your business, in the long run, is the utmost important goal. 

Fascinating as it is, not every firm is willingly ready to invest such a big amount of capital with no ROI in the near future.

 

To successfully pull this off, the first thing you need to do is devise a budget and plan for your capital. Depending on the budget, it will be easier for you to pick the appropriate software and the suitable automation tool.

 

With the detailed plan of the expenses and infrastructure for an automation testing lab, product owner or higher-level executive can have a grasp of how the whole testing process will operate with the given revenue. Hence, the decision on what tool to be implemented will be more cost-effective and proficient. 

 

3. Determine the available skills of SDET and the programming languages

The inroads of automation testing take huge effort and knowledge of programming languages and other technical skills.

Most of the automation testing tools necessitate popular programming languages, including Java, Python, etc. The application of these programming languages is a must, but to proficiently and competently implement them in the automation testing environment is another story.

For usable and sustainable test scripts, automation testers are obligated to write code that conforms to the designated quality standards of the project. Along with this, it is also quite important to deliver test scripts that are both efficient and comprehensible, even for newbie testers. 

This could help in automation training and maintenance for later.

 

4. Clarify supported platform cross-browser compatibility

Supported platforms of the project are to be clarified as for each different platform, there are different tools to optimize the testing process.

For example, Selenium is an open-source framework to perform web testing; Kobiton specializes in Mobile and IoT Continuous Testing; Ranorex is for desktop applications.

Regarding cross-browser compatibility, testers have to consider these features:

• Different browser-OS combinations, devices, and assistive tools
• Shortlist of the most important browser-device combinations. This can be concluded from the target market, business indicators and other additional values. 
• The behavioral analysis of your target customers to come up with the most common combinations of browsers and devices.

 

5. Clarify other technical aspects

Distinct from manual testing, automation testing process demands for high skills in the use of programming languages, not to mention other aspects in the course of technology. 

With automation testing tools, the project leaders have to dig through the functions and performance of those available to come up with the most suitable lists of tools for your project. 

The services provided within the market of automation testing tools have diverse choices for clients. You can experience one’s core features in trial and then decide whether it’s worth your investment.

Check out: Top 10 Trusted Automation Testing Tools for Your Business

The technical aspects of any automation tools include:

• Script maintenance and reusability: As a key factor on how the cost of one automation testing project can escalate, testing scripts maintenance requires vast consideration for any possibilities of utility in the future. 

By putting a direct effect on the reusability of the test scripts, the automation testing team can save a lot of time when facing similar test cases.

A significant factor that escalates the total cost for test automation is script maintenance. Pre-written scripts in automation testing are fragile by nature. The ideal automation tool should come with capabilities to reduce such effort, such as eliminating object locator flakiness. On the other hand, script reusability saves you and the team a great deal of time for similar test cases as you can reuse test scripts.

• Technical support from tool provider: Professional technical support is offered within commercial tools. Normally, you can get help from tool providers via channels like direct chat or email. As in open-source tools, the support often comes from an active community with thousands of users.
• CI/CD integration capabilities: Tools with capability to integrate into the CI/CD pipelines ensure the testing continuity, making the whole process robust, dynamic and comprehensive. 
• Report record and format: With automation testing tools, the record of test results and further documentation is secured in digital format, which is stored for future reference and training.
• Keyword & Data-Driven Testing: The robust utility of Keyword & Data-Driven Testing assists test team in the extension and expansion of the test scope. In the long run, this is a strategic feature for higher ROI.
• The applied application under test: The application under test should have a schedule of releases for the most proficient preparation. What features to be updated and new points should be noted to clarify the procedure of automation testing.

 

No matter what your scale and what aspects to be tested in your product, you have to follow through the 5 steps above to catch the essence and the core of your automation testing process. You can either figure this out with your BA and developer team or you can come to experts in the field for a thorough analysis of what tool to be implemented.

 

If you want to hear from our professional staff of the Testing Industry, don’t hesitate to Contact us for detailed consultation. 

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

 

As Automation Testing is currently the emerging trend and one of the tactics that corporations use to lower the cost barrier and secure minimum leakage percentile in quality assurance, the universal questions lie upon “Why” and “How” to “From Manual to Automation Testing”.

Not as easy and simple as it appears to be, Automation Testing requires the whole transformation rather than just the transition itself. In this article, the prospects of Automation Testing and how to actualize it will be discussed.

Manual Testing is often the destination for quality control and quality assurance officers when it comes to software testing. As opposed to this, Automation Testing has been soaring in popularity with high-yielding prospects, despite many of its roadblocks and challenges.

 

Manual Testing Limitations

Manual Testing has been the most popular method of the quality assurance process in general, yet it exposes some limitations that cause many businesses to become testing-ineffective.

 

Tedious, timid and time-consuming executions

 

Manual software testing is carried out by a person sitting in front of a computer carefully going through application screens, aiming at various usage and input combinations, assessing outcomes of the expected action, and logging these observations.

 

Tests are redone often during the time of development cycles for source code adjustments, or other conditions such as changing operating environments or hardware configurations.

As in a software development life cycle, the quality assurance process has always played a vital role as this secures the well-rounded product release; hence the initial outcome of the project itself.

During software development, every developer analyzes their creations and strives for error-free scenarios. 

 

However, the reality has proven the other way round with high risks of error, and more importantly, the tedious, timid and time-consuming executions throughout the Manual Testing process.

As testers try to figure them out before the product release, they sometimes reappear no matter what they do to plan the test suites. As a result, the test executions have to be carried out in a regression manner to effectively test the software.

 

Resource-intensive process

The Manual Testing process is no easy task. It has not only unprecedented change but also a heavy emphasis on the quantity of many aspects, including:

• The data input
• The device being tested
• The popular operating system

The whole resource intensive-process of Manual Testing poses great challenges for businesses as this requires critical infrastructure with a large scope, resulting in a budget deficit.  

 

Prone to error

 

To err is human, not to mention the complexity and diversity of the testing process are always at a high level.

 

The main reason why Manual Testing is so error-prone is that the test cases might be too tedious and repetitive, causing the disinterest and focus of the testers themselves. 

One more reason for this is the misunderstanding and misinterpretation of the details of the test plans. As a result, the “cogs” in the machine now fell out of place, making the whole process dysfunctional.

With all of the factors above, the error-prone characteristics will eventually and ultimately affect the firm’s financial and reputation status.

 

Not systematic and synchronized documentation

In Manual Testing, synchronized documentation for further utility and education is not available. 

More often than not, test execution results are stored in Excel or Word files. Access to these files is restricted and not always available. The testing engineers may have difficulties in the working process, slowing down the whole operation and execution of the test cases.

 

Automation Testing Predominance

 

Software testing is the ever-evolving field of the market. It takes you to be ahead of the curve to capture the essence of the latest trends and eventually resonate with the core of your products through quality assurance.

 

Under this circumstance, Automation Testing emerges at the forefront of the software testing market, which can create and generate valuable assets for a firm. 

The 8 promising prospects of Automation Testing include:

• High yield of ROI
• Consistent regression testing
• Broad test coverage
• Accuracy and Reliability
• Faster pace
• Developers and Testers unburdened
• Reduce Human Intervention
• Records of measure quality metrics

The predominance of Automation Testing and the raise of open-source automation testing tools such as Selenium, Katalon, SoapUI, etc. encourages businesses to transition from Manual to Automation Testing.

Related articles:

How to do automation testing?

High yield of ROI

Perhaps the most important and impressive of Automation Testing is the high yield of Return on Investment.

To many business owners, the huge initial investment is an obstacle for them to implement Automation Testing. Nevertheless, it is undeniable that the investment in Automation Testing is both cost-effective and time-saving in the long run.

Testers often examine the software when changes happen in order to monitor technical quality. Whenever there is an update in the code, the software tests should be repeated. It may be analyzed on all operating systems and hardware configurations before each release of the software, which is costly and time-consuming.

 

When created, automated tests can be function and run over and over again at no additional fee. Moreover, these are much faster than normal tests. Automated software test applications can shorten the time to run repetitive checks from days to hours. That means time and resources saved are converted directly into cost savings.

 

Consistent regression testing

Regression testing is the act of running old tests to ensure that the updated software hasn’t introduced or re-introduced bugs.

The process is vital as it ensures that the validated features continue to function properly.

Over time, the test suites built in this process will grow and the amount of repetitive work builds up.

Being able to automate this can save time and reduce the amount of human work dramatically. Decreasing the amount of manual work means decreasing human error, increasing consistency; especially when it comes to large sets of tedious repetitive work.

This also means that not only do automation tests reduce the cost of running tests, but also ensure the quality of the testing process.

 

Broad test coverage

Letting machines do the work also means extending the scope and depth of tests to ensure software quality.

 

Automation tools can execute thousands of different complex test cases, providing coverage that is previously impossible with manual tests. They can look inside an application and check memory contents, file contents, data tables and internal program states to determine if the product is behaving as expected.

Even the largest QA departments cannot execute a controlled web application testing with thousands of users. However, automation tools can help simulate these virtual users interacting with the network.

This means the testers can cover more possibilities, have a better understanding of how the systems work, and later improve their performance.

 

Accuracy and Reliability

In Automation Testing, the test runs in precision according to the predefined test scripts, thus avoiding many human-related errors such as incorrect data entry.

More importantly, Automation Testing supports the programming of more sophisticated scripts to generate accurate test reports, which Manual Testing is incapable of. 

Thanks to the implementation of Automation Testing, the developers and testers are unburdened with timid, repetitive and tedious jobs, making it easier for them to focus on other aspects.

 

Faster pace

It appears that in every firm, the competition between firms not only revolves around the breakthrough of the product itself, it also depends on the time to market. 

With Automation Testing in hand, the outlook for a faster pace to put the product on the market is much more optimistic. Simultaneously, the constant pressure to release new features is also toned down as the regression testing can significantly speed up, thanks to the Automation Testing.

 

Developers and Testers unburdened

As in Manual Testing, the process and procedure always require many phases of tests. Accompanied with this is the work of the whole tester team, who constantly have to work under great pressure to release new products/features. Their work is timid, tedious and quite time-consuming. Sometimes, the scope of work overloads the capacity of one, exceeding the time allowance for the testing process.

With Automation Testing comes in handy, trivial and timid work like regression testing or performance testing can be executed with less headcount of manual testers, hence no more prolonged testing time.

 

Reduce Human Intervention

As Automation Testing has become a tactic for firms who want to step into the game of information technology, the limitation in human intervention poses vast opportunities for speed and accuracy through the enhancement in the workload of the IT team.

 

With repetitive, menial day-to-day tasks, the testing process is at high risk of mistakes and bugs due to overworked and tired testers.

 

With the help of Automation Testing, the IT team will no longer have to endure the trivial tests and be bogged down by the repetitive tasks. Instead, they can focus on other tasks which require a higher level of knowledge and skills, hence eventually improving overall performance and productivity.

 

Records of measure quality metrics

The measure quality metrics in Automation Testing requires test writers to carefully consider the unique aspects of the environment and the application of the products. 

With Automation Testing, metrics of the performances and functionality of the products are well-chosen and then stored in confidentiality for the later steps of the testing process.

Automation Testing is the on-trend way to go with the whole Quality Assurance process. Despite the misconception of the complete elimination of human touch in automation testing, manual testing is still of paramount importance for test cases and test scripts. 

Perhaps the execution of Automation Testing is a cross between strategic manual testing and high-technological automation testing. It is a tough trick to pull off, but once you successfully employ Automation Testing, the outlook for better ROI and vast opportunities is broadened. It is just a matter of time for your firm to resort to automation testing for higher revenue.

 

Ready for your journey in digital transformation? Contact us now for the optimal solutions of Automation Testing. Just a few touches and your firm is fully prepared for the transformation from why Manual Testing to Automation Testing with the support of LQA.

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

 

The ever-growing development pace of information technology draws a tremendous need for better speed and flawless execution. So, Automation Testing vs. Manual Testing, which one to go with?

 

As a reflection of this, manual testing is still a vital part of the testing process, non-excludable from the field for some of its specific characteristics. 

Both automation testing and manual testing pose great chances of cost-efficiency and security for your firms. In this article, the three underlying questions of what approach should be applied to your firm for the best outcome will be answered:

• What are the parameters for the comparison between the two?
• What are the pros and cons of automation testing and manual testing?
• Which kind of testing is for which?

 

What is automation testing?

Automation testing is a testing technique utilizing tools and test scripts to automate testing efforts. In other words, specified and customized tools are implemented in the testing process instead of solely manual forces.

Up until now, automated testing is considered a more innovative technique to boost the effectiveness, test coverage, and test execution speed in software testing. With this new “approach”, the testing process is expected to yield more test cases under a shorter amount of time and expand test coverage.

While it does not entirely exclude manual touch within the process, automation testing is a favorable solution for its cost-efficiency and limited human intervention. To put it in other words, automation testing requires manual efforts to make automation testing possible.

 

What is manual testing?

Manual testing, as in its literal meaning, is the technique in which a tester/a QA executes the whole testing process manually, from writing test cases to implementing them.

Every step of a testing process including test design, test report or even UI testing is carried out by a group of personnel, either in-house or outsourced. 

In manual testing, QA analysts carry out tests one-by-one in an individual manner to find bugs, glitches and key feature issues prior to the software application’s launch. As part of this process, test cases and summary error reports are developed without any automation tools.

*Check out:

Why Manual to Automation Testing

6 steps to transition from Manual to Automation testing

 

Magnifying glass for differences between Automation Testing and Manual Testing

Simple as their names are, automation testing and manual testing seem easy to define and identify. However, when looking into the details of many aspects such as test efficiency, test coverage or the types of testing to be applied, it requires a meticulous and strategic understanding of the two.

The differences between automation testing and manual testing can be classified into the following categories:

• Cost
• Human Intervention
• Types of Testing
• Test execution
• Test efficiency
• Test coverage

 

1. Testing cost

For every company, when it comes to testing costs, it requires ubiquitous analysis to weigh in the cost and the benefit to choose a technique for testing.

With the evaluation of potential costs and revenue generated from the project itself, the analysis will determine whether the project needs automation testing or manual testing. As listed in this table, the initial investment, subject of investment and cost-efficiency will be addressed.

Parameters	Automation Testing	Manual Testing
Initial Investment	Automated Testing requires a much larger initial investment to really hit it off. In change for that is the higher ROI yielding in the long run. The cost of automation testing is to cover Automation Testers and open-source automation tools, which can be quite costly.	The initial investment in Manual Testing lies in the cost for human resources and team setup. This may seemingly be economic at first with the cost of just 1/10 of that with automation testing, but in the long-term, the cost can pile up to huge expenses.
Subject of Investment	Investment is resourced for specified and customized tools, as well as automation QA engineers, who expect a much higher salary range when compared to those of manual testing.	Investment is poured into Human Resources. This can be either in-house recruitment or outsourcing, depending on your firm’s request and strategy.
Test volume for cost-efficiency	High-volume regression	Low-volume regression

 

2. Human Resources Involvement

The whole picture of manual testing and automated testing does not simply indulge in the forces that execute the testing, whether it is a human being or a computer. However, there are some universal differences concerning human resources involvement.

Parameters	Automation Testing	Manual Testing
User Interface observation	Automation Testing is basically executed by scripts and codes. Therefore, it cannot score on users’ interaction and opinions upon the software. Matters such as user-friendliness and positive customer experience are out of reach in this case.	The user interface and user experience are put into consideration. This process usually involves a whole team.
Staff’s programming skill requirement	Automation testing entails presets of Most In-Demand programming skills	Manual testing does not necessitate high-profile programming skills or even none.
Salary range	As estimated by Salary.com, the average Automation Test Engineer salary in the United States is approximately 4% higher than that of a regular Software Tester.	The salary range for manual testing is often lower because automated testing requires fluency in different coding languages, which manual testers are incapable of.
Talent availability	It is quite hard for talent acquisition with automation testing engineers.	It is easier for talent acquisitions as the training and coaching for manual testers are easier.

 

3. Testing types

While software testing breaks down into smaller aspects such as performance testing or system testing, Automation Testing or Manual Testing are too general and broad an approach. For each type of testing, we have different approaches, either through an automated one or a manual one. In this article, the following types of testing will be disclosed:

• Performance Testing (Load Test, Stress Test, Spike Test)
• Batch Testing
• Exploratory Testing
• UI Testing
• Adhoc Testing
• Regression Testing 
• Build Verification Testing

Parameters	Automation Testing	Manual Testing
Performance Testing	Performance Testing, including Load Test, Stress Test, Spike Test, is to be tested with Automation Testing.	Manual Testing is not feasible with Performance Testing because of restricted human resources and lack of necessary skills.
Batch Testing	Batch Testing allows multiple test scripts on a nightly basis to be executed.	Batch Testing is not feasible with manual testing.
Exploratory Testing	As exploratory testing takes too much effort to execute, automation testing is impossible	Exploratory testing is for the exploration of the functionalities of the software under the circumstance that no knowledge of the software is required, so it can be done with manual testing
UI Testing	Automated Testing does not involve human interactions, so user interface testing is not feasible.	Human intervention is involved in the manual testing process, so it is proficient to test the user interface with manual testing.
Adhoc Testing	Adhoc testing is performed randomly, so it is definitely not for automation testing.	The core of Adhoc Testing is the testing execution without the instruction of any documents or test design techniques.
Regression Testing	Regression testing means repeated testing of an already tested program. When codes are changed, only automation testing can execute the test in such a short amount of time	Regression testing takes too much effort and too much time to test a changed code or features, so manual test is not the answer for regression testing.
Build Verification Testing	Due to the automation feature, Build Verification Testing is feasible.	It was difficult and time-consuming to execute the Build Verification Testing.

 

4. Test execution

When it comes to testing execution, the expected results are correlated with the actual ones. The answer for “How are automated testing and manual testing carried out?” is also varied, based on the scenario of actual engagement, frameworks, approach, etc.

Parameters	Automation Testing	Manual Testing
Training Value	Automation Testing results are stored in the form of automated unit test cases. It is easy to access and quite straightforward for a newbie developer to understand the codebase.	Manual Testing is limited to training values with no actual documentation of unit test cases.
Engagement	Besides the initial phase with manual testing, automation testing works mostly with tools, hence the accuracy and the interest in testing are secured.	Manual Testing is prone to error, repetitive and tedious, which may cause disinterest for testers.
Approach	Automated Testing is more cost-effective for frequent execution of the same set of test cases.	Manual Testing is more cost-effective for test cases with 1 to 2 test executions
Frameworks	Commercial frameworks, paid tools and open-source tools are often implemented for better outcomes of Automation Testing.	Manual Testing uses checklists, stringent processes or dashboards for test case drafting.
Test Design	Test-Driven Development Design is enforced.	Manual Unit Tests do not involve coding processes.
UI Change	Even the slightest change in the user interface requires modification in Automated Test Scripts	Testers do not encounter any pause as the UI changes.
Access to Test Report	Test execution results are visible to anyone who can log into the automation testing system.	Test execution results are stored in Excel or Word files. Access to these files is restricted and not always available.
Deadlines	Lower risk of missing a deadline.	Higher risk of missing a deadline

 

Also read: Essential QA Metrics to Navigate Software Success

5. Test Efficiency

Test Efficiency is one of the vital factors for a key person to decide whether their firm needs automated testing or manual testing. The fast-paced development of information technology, in general, has yielded more demands in the field of testing, hence skyrocketing the necessity of automation testing implementation.

Regarding test efficiency, automation testing seems to be a more viable and practical approach for a firm with fast execution and sustainability.

Parameters	Automation Testing	Manual Testing
Time and Speed	Automation Testing can execute more test cases in a shorter amount of time	Manual Testing is more time-consuming. It also takes much effort to finish a set of test cases.
Sustainability	Usually, test scripts are written in languages such as JavaScript, Python, or C#. These codes are reusable and quite sustainable for later test script development. Any change can be easily altered with decent skills of coding.	Manual testing does not generate any kind of synchronized documentation for further utility. On the other hand, the skillsets for coding are not necessary.

 

6. Test Coverage

Error detection with Automation Testing is covered more thoroughly. Approaches like reviews, inspections, and walkthroughs are done without leaving anything behind. On the side of manual testing, the numbers of device and operating system permutations are limited. 

 

What are the advantages and disadvantages of automation testing and manual testing?

Automation testing and manual testing both pose great opportunities for the testing industry. For each approach, you have to put many aspects into consideration. In general, automation testing and manual testing have their merits and demerits.

 

Automation Testing pros and cons

Advantages of automation testing

• Reduced repetitive tasks, such as regression tests, testing environments setup, similar test data input
• Better control and transparency of testing activities. Statistics and graphs about test process, performance, and error rates are explicitly indicated
• Decreased test cycle time. Software release frequency speeds up
• Better test coverage

Disadvantages of automation testing

• Extended amount of time for training about automation testing (tools guidance and process)
• The perspective of a real user being separated from the testing process
• Requirement for automation testing tools that can be purchased from third vendors or acquired for free. Each of them has its own benefits and drawbacks
• Poor coverage of the test scope
• Costly test maintenance due to the problem of debugging the test script

 

Manual Testing pros and cons

Advantages of manual testing

• Capability to deal with more complex test cases
• Lower cost   
• Better execution for Ad-hoc testing or exploratory testing
• The visual aspect of the software, such as GUIs (Graphical User Interface) to be covered

Disadvantages of manual testing

• Prone to mistakes
• Unsustainability
• Numerous test cases for a longer time of test execution
• No chance of load testing and performance testing execution

Should you choose automation testing or manual testing?

For each approach of automation testing or manual testing, the question of what to choose for your firm cannot be answered without considering the parametric, the pros and cons of the two.

If your company is a multinational corporation with a vision for large-scale digital transformation, having huge revenue and funds for testing, automation testing is the answer for you. 

Automation testing is sustainable in the long run, enabling your corporation to achieve a higher yield of ROI. It also secures your firm with better test coverage and test efficiency. Automation testing will be the best solution for regression testing and performance testing.

 

If your company seeks a cheaper solution with test case execution under a smaller scope, you should aim at manual testing for a smaller testing cost. User Interface, user experience, exploratory testing, Adhoc testing have to be done with manual testing.

All in all, although automation testing benefits many aspects of the quality assurance process, manual testing is of paramount importance. Please be noted that under the circumstance of frequent changes in test cases, manual testing is compulsory and inseparable from automation testing. The accumulation of the two will generate the most cost-effective approach for your firm.

For the best practices of testing, you should see the automation approach as a chance to perform new ways of working in DevOps, Mobile, and IoT.

 

Want to dig deeper into automation testing vs. manual testing and decide the one for your business? Contact LQA now for a FREE consultation with our specialists and experts.

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance