Category: Embedded Testing

Manual TestingManual TestingManual TestingManual TestingManual TestingManual TestingManual TestingMobile AppWeb App

Best Software Testing Methods to Ensure Top-quality Applications

In the field of software testing, there are many software Testing methods applied today. In this article, we will share three basic methods that are most commonly applied and its advantages and disadvantages. They are black box testing, white box testing. and gray box testing.

1. Black Box Testing Method

Black-Box-Testing-methods

1.1. Black Box Testing Method – Definition

Black box testing is a method of software testing that examines the functionality of an application (eg: what the software does) without peering into its internal structures or workings

1.2. Black Box Testing Method – Advantages:

  • Testers will not need to understand any code knowledge.
  • Can find more bugs.
  • Testing is done independently by developers, allowing objective views.

1.3. Black Box Testing Method – Disadvantages:

  • Only a small number of inputs can be checked and many program paths or few sections will not be checked.
  • The tests may be redundant if the software designer / developer has run the test.

2. White Box Testing Method

White-Box-Testing methods

2.1. White Box Testing Method – Definition

White box testing (also known as clear box testing, glass box testing, transparent box testing or structural testing) is a method of testing software that tests internal structures or workings off an application, as opposed to black box testing.

While white box testing can be applied at the unit, integration and system levels of the software testing process, it is usually done at the unit level.

2.2. White Box Testing Method – Advantages:

  • Automate easily
  • Provide clear technical-based rules when stopping testing.
  • Forcing testing experts to think carefully about error testing so the bug will be thorough.

2.3. White Box Testing Method – Disadvantages

  • It takes time and effort.
  • There will still be errors.
  • Testing by this method requires extensive experience and expertise in testing.

3. Gray Box Testing Method

White-Box-Testing methods

3.1. Gray Box Testing Method – Definition

Gray box testing is a combination of white box testing and black box testing. The aim of this testing is to search for the defects if any due to improper structure or improper usage of applications.

3.2. Gray Box Testing Method – Advantages:

  • It is a combination of black and white box testing, so might be more optimal.
  • Testing by gray box method can design complex test scenarios in a smarter way.

3.3. Gray Box Testing Method – Disadvantages:

  • It is difficult to link errors when performing a gray box test for a distributed system application.

4. Comparison Between 3 Software Testing Methodologies

Black-Box Testing

Grey-Box Testing

White-Box Testing

The internal workings of an application is necessary The tester has limited knowledge of the internal workings of the application. Tester has full knowledge of the internal workings of the application.
Performed by end-users and also by testers and developers. Performed by end-users and also by testers and developers. Normally done by testers and developers.
Testing is based on external expectations – Internal behavior of the application is unknown. Testing is done on the basis of high-level database diagrams and data flow diagrams. Internal workings are fully known and the tester can design test data accordingly.
It is exhaustive and the least time-consuming. Partly time-consuming and exhaustive. The most exhaustive and time-consuming type of testing.
Not suited for algorithm testing. Not suited for algorithm testing. Suited for algorithm testing.

Above are the 3 most basic software testing methods that any programmer needs to know. Choosing which method depends on the ability as well as the project you carry out.

Final Thoughts on Software Testing Methods

The diverse landscape of software testing methods plays a pivotal role in ensuring the reliability, functionality, and user satisfaction of software products. 

By strategically incorporating Black Box, White Box and Gray Box testing approaches, development teams can uncover issues early, enhance overall software quality, and deliver products that meet both user expectations and industry standards. Embracing this trinity of testing methods empowers developers to navigate the complexities of modern software development with confidence and precision.

Should you have any questions related to methods of testing, contact us for further support.

Lotus Quality Assurance (LQA)

Frequently Asked Questions about Methods of Testing

What Are the Different Types of Software Testing Methods?

There are three universal methods of testing, which are Black Box, White Box and Gray Box. Each has its advantages and disadvantages that is helpful for particular situation.

How Do You Choose the Right Testing Method for Your Project?

Choosing the right testing method depends on various factors such as the project’s goals, requirements, timeline, and resources. Steps to pick a suitable testing method is to: Understand project requirements, Assess risk, Consider project constraints, Select appropriate methods, Prioritize testing phases.

What Are the Benefits of Implementing Different Testing Methods?

Using a variety of testing methods offers several benefits for software development: Early bug detection, Improved quality, User satisfaction, Efficiency, Risk mitigation, Cost savings.

 

 

BlogMobile AppWeb App

Top 5 Test Case Design Techniques for Better Software Testing

In software engineering, test case design techniques are structured methods used to create effective test cases after a software development process. Applying the right techniques can significantly improve test coverage, reduce defect rates, and enhance product quality. Without a proper test design approach, businesses may not detect bugs and issues, potentially leading to costly project failures.

This guide explores the most popular test case design techniques in software testing, complete with practical examples to help teams build a strong QA foundation and streamline testing efforts.

Categories of Software Testing Techniques 

Software testing techniques are typically classified into 3 main categories: black-box testing, white-box testing, and experience-based testing.

  • Black-box testing focuses on evaluating the software based solely on its inputs and outputs, without knowledge of its internal code structure. Test cases are derived from functional specifications, making it ideal for validating user-facing behavior.
  • White-box testing, also known as structural testing, requires insight into the application’s internal design and logic. Testers design cases based on code paths, control structures, and data flow, often to verify coverage or security.
  • Experience-based testing relies on the tester’s own intuition, domain knowledge, and past experiences. Unlike structured methods, this approach embraces exploratory tactics like error guessing and ad-hoc session work to uncover hidden issues.

In this article, we will focus on the black-box testing with 5 major test case design techniques:

  • Boundary value analysis (BVA)
  • Equivalence class partitioning
  • Decision table testing
  • State transition
  • Error guessing

5 Important Test Case Design Techniques

1. Boundary value analysis (BVA)

Boundary value analysis (BVA) is a black-box testing technique focused on evaluating the edges of input ranges rather than values from the middle. This is because many defects are typically found at the boundary points of input domains. BVA is often considered an extension of equivalence class partitioning, as it tests the limits of each partition.

How to design BVA test cases:

Choose input values at:

  • The minimum boundary

  • The maximum boundary

  • Just below the minimum

  • Just above the maximum

  • A nominal (average) value (optional)

 

Boundary value analysis test case design technique

Boundary value analysis test case design technique

 

For example, assume that the valid age values are between 20 and 50.

  • The minimum boundary value is 20
  • The maximum boundary value is 50
  • Take: 19, 20, 21, 49, 50, 51
  • Valid inputs: 20, 21, 49, 50
  • Invalid inputs: 19, 51

So, the test cases will look like:

  • Case 1: Enter number 19 → Invalid
  • Case 2: Enter number 20 → Valid
  • Case 3: Enter number 50 → Valid
  • Case 4: Enter number 51 → Invalid

Boundary value analysis test case design example Boundary value analysis test case design example

Learn more: How to choose the right test automation framework?

2. Equivalence class partitioning

Equivalence class partitioning (or equivalence partitioning) is a test case design method that divides input data into distinct partitions or classes, where each member of a class is expected to be treated similarly by the system. The idea is that if one input in a class passes or fails, other inputs in the same class will likely yield the same result – so only one representative value needs to be tested per class.

This method helps reduce the number of test cases while maintaining effective coverage of functional scenarios.

To design an equivalent partitioning test case:

  • Define the equivalence classes
  • Define the test cases for each class

For instance, the valid usernames must be from 5 to 20 text-only characters.

Equivalence Class Partitioning example test cases

Equivalence class partitioning test cases design example

 

So, test cases will look like:

  • Case 1: Enter within 5 – 20 text characters → Pass
  • Case 2: Input <3 characters → Display error message “Username must be from 5 to 20 characters”
  • Case 3: Enter >20 characters → Display error message “Username must be from 5 to 20 characters”
  • Case 4: Leave input blank or enter non-text characters → Display error message “Invalid username”.

3. Decision table

Decision table is a software testing technique based on cause-effect relationships, used to test system behavior in which multiple input conditions determine the output. For instance, navigate a user to the homepage if all blanks/specific blanks in the log-in section are filled in.

First and foremost, we need to identify the functionalities where the output responds to different input combinations. Then, for each function, divide the input set into possible smaller subsets that correspond to various outputs.

For every function, we will create a decision table. A table consists of 3 main parts:

  • A list of all possible input combinations
  • A list of corresponding system behavior (output)
  • T (True) and F (False) stand for the correctness of input conditions.

For example:

  • Function: A user will be navigated to the homepage if successfully log in.
  • Conditions for success log in: correct username, password, captcha.
  • In the Input section: T & F stands for the correctness of input information.
  • In the Output section: T stands for the result when the homepage is displayed, F stands for the result when an error message is shown.

Look at the image below for more details.

 

Decision table test case design example

Decision table test cases design example

 

So, test cases will look like:

  • Enter correct username, password, captcha → Pass
  • Enter wrong username, password, captcha → Display error message.
  • Enter correct username, wrong password and captcha → Display error message.
  • Enter correct username, password and wrong captcha → Display error message.

4. State transition 

State transition is another way to design test cases in black-box testing, in which the system’s behavior is tested based on changes in its internal states, triggered by various input events. In this technique, testers execute valid and invalid cases belonging to a sequence of events to evaluate the system behavior.

For example, when a user tries to log into a mobile e-banking app, entering the wrong password three times in a row will result in the account being blocked. If the user enters the correct password on the first, second, or third attempt, the system will transition to the Access accepted state.

Take a look at the diagram below to visualize the flow of this process.

 

State transition diagram for test case design

State transition diagram example

 

The state transition technique is often used to test the functions of the Application Under Test (AUT) when the change to the input makes up changes in the state of the system and produces distinct outputs.

5. Error guessing

Error guessing is a technique in which testers use their experience and intuition to anticipate where defects might occur. Unlike other testing methods that rely on predefined criteria or rules, error guessing involves making educated guesses. Hence, the test designers must be skilled and experienced testers.

When designing test cases through error guessing, testers typically consider:

  • Previous experience testing related/similar software products.
  • Understanding of the system to be tested.
  • Knowledge of common errors in such applications.
  • Prioritized functions in the requirement specification documents (to not miss them).

How to Choose The Best-Suited Test Case Design Techniques

Selecting the right test design technique depends on several factors, such as the complexity of the system, testing goals, team capacity, and industry requirements. Here’s how to decide what works best:

Match the technique to the system’s complexity

Businesses can start with considering the complexity of the system and the level of detail required in testing.

For straightforward applications, such as those with basic input validation or standard form fields, companies may opt for techniques like BVA or equivalence partitioning.

But if the system involves layered business logic, multiple input combinations, more sophisticated test case design methods like decision tables or state transition testing are better suited.

Align with testing objectives

Clearly define the test objectives, including what aspects of the system companies want to verify or focus on.

If the focus is on validating specific business rules, input-output relationships, or event sequences, then structured techniques such as decision tables or state transitions would be a better fit.

For systems with frequent updates or high-risk areas, error guessing – based on tester intuition and past experience – can also reveal hidden issues that structured methods might miss.

Consider available resources

Not all techniques are created equal in terms of implementation effort. Some are quick to set up and can be executed by testers with limited technical expertise, while others demand more time and collaboration, especially between testers and business analysts.

Follow the industry best practices

Consider industry best practices and standards.

Certain industries come with their own standards and expectations for software testing techniques. Companies can research to understand the best practices relevant to the industry or domain they are working in.

Leverage team strengths and experience

Don’t underestimate the previous experience and knowledge of the testing team. Testers with experience in a certain technique may be more proficient and efficient in using it

When internal capacity is stretched or experience is limited, working with an external testing firm can help businesses guarantee the right techniques are selected and applied effectively.

Combine techniques for broader coverage

Most projects benefit from using a mix of approaches. For example, enterprises can apply boundary value analysis and equivalence partitioning for form inputs, decision tables for business logic, and error guessing for critical or unstable areas.

Combining multiple test design techniques helps businesses achieve better coverage and address different aspects of testing.

Advantages of Test Case Design Techniques in Software Testing

Implementing structured test case design techniques is essential to delivering high-quality software. Here’s why they matter:

Broader test coverage

Well-crafted test cases ensure comprehensive coverage across different scenarios, inputs, and edge cases. By methodically validating functionality, user interactions, and boundary conditions, businesses reduce the risk of missed defects and build greater confidence in the software’s reliability.

Lower testing and post-release costs

Defects identified during the later stages of development – or worse, after release – can be costly to fix.  According to the Systems Sciences Institute at IBM, the cost to resolve a defect post-release is 4-5 times higher than during design, and up to 100 times more than if caught in the maintenance phase.

With test cases designed effective early, teams can catch issues sooner, reduce expensive rework, ease the burden on customer support, and avoid damage to the brand’s reputation. In short, good test design pays off in long-term cost savings.

Early defect detection

Test techniques like state transition and decision tables help uncover defects that only surface in specific sequences or logic paths – bugs that typical ad-hoc testing may overlook.

When simulating real-world flows and conditions early in the testing phase, companies can significantly reduce the number of bugs that reach production.

Reusable test cases

When test cases are thoughtfully structured and documented, they can be reused across multiple development cycles or similar features. This consistency helps reduce duplicated effort, maintain quality over time, and accelerate future testing, especially during regression or maintenance phases.

FAQs about Test Case Design Techniques

  1. What are test case design techniques, and why are they important?

Test case design techniques are systematic methods used to create test cases that effectively validate software functionality. These techniques help ensure comprehensive testing coverage and the detection of potential defects. They are important because they guide testers in designing tests that target specific aspects of the software, thereby increasing the likelihood of identifying hidden issues before the software is released.

  1. What are some common test case design techniques?

Universal test case design techniques are boundary value analysis, equivalence class partitioning, decision table testing, state transition, and error guessing.

  1. How do companies choose the right test case design techniques?

The choice of test case design technique depends on factors such as the complexity of the software, the project’s requirements, available resources, and the specific types of defects that are likely to occur. It’s often beneficial to use a combination of techniques to ensure comprehensive coverage. The technique chosen should align with the goals of testing, the critical functionalities of the software, and potential risks involved.

Final Thoughts On Test Case Design Techniques

Effective test case design techniques are essential for achieving comprehensive testing and improving the chances of identifying defects before the application is deployed.

While no single technique can cover all scenarios, a thoughtful combination can greatly enhance test coverage, reduce overlooked defects, and accelerate the QA process. Whether you’re developing a simple form or a complex transactional system, investing time in proper test design will save you from costly fixes later.

Looking to improve your software quality with strategic test design?

LQA’s experienced testing experts are ready to help you build effective test strategies, execute them at scale, and guarantee that the final product meets the highest quality standards. Learn more about our software testing services or get in touch for a free consultation.

News

Top 10 Software Testing Companies in the World in 2023

Quality assurance (QA) is always of paramount importance to any IT business as it can make or break an IT product or service. That’s why millions of IT firms outsource software testing to top software testing companies to ensure the highest caliber for their web apps, mobile apps, and electronic devices.

Among a handful of software testing companies, we have delved deep, synthesized, and analyzed data to shortlist the top 10 trusted testing partners for businesses in all industries to pick and choose.

  • Criteria for this list boil down to:
  • Considerable years of experience (>5 years);
  • Prestigious awards and global certification in testing;
  • Verified client reviews (>4.7 average scores);
  • Large-scale IT talent pool (>90 employees);
  • Diverse domains, and technology expertise.

Let’s zoom in on juggernauts in software testing and honest reviews of their service!

Top 10 Software Testing Companies

1. Lotus Quality Assurance

lotus quality assurance software testing company
Lotus Quality Assurance Software Testing Company

Lotus Quality Assurance is the first independent Software Testing Company in Vietnam. Currently, we have subsidiaries in Japan & the United States to completely fulfill clients’ demands for quality assurance of diverse domains regardless of geographical distance.

During the years of operation, LQA has developed experience in industry specialization to best support our client’s growth. Thanks to the relentless efforts of our passionate and talented team throughout the years, we have earned trust from clients in the most demanding markets of the USA, Japan, Korea, and more.

Besides, belonging to LTS Group’s solution ecosystem, LQA can also provide software development services, becoming a one-stop destination for businesses when looking for technology or digital transformation solution.

  • Headquarters: Vietnam.
  • Founded year: 2016
  • Employees: 300+
  • Hourly rate: <25$ / hr
  • Core Services: SW/HW integration testing, Mobile Application Testing, Automation Testing, Web Application Testing, Embedded Software Testing, Quality Assurance Consultation, QA Staff hiring, etc.
  • Key Clients: TOSHIBA, Panasonic, Sk Telecom, LG Electronics, MB Bank, Infiniq, SQC, Perxtech, Verb Data, Ascentis, Qualcomm, Kick ID, etc.
  • Rankings and International Certifications:
  1. Top Vietnam IT Outsourcing Service in 2021 (Sao Khue Award – the most reliable and prestigious assessment program of Vietnam in the field of software and IT services)
  2. ISTQB Silver Partner
  3. #1 Software Testing Company In Vietnam recognized by Clutch

2. DeviQA

deviqa software testing company
DeviQA Software Testing Company in Poland

DeviQA is one of the well-known software testing outsourcing companies that collaborate with large enterprises and SMEs across diverse domains. Whether you need to set up a QA team from scratch, optimize an existing QA process, or scale up an in-house team, DeviQA is a global leader in Quality Assurance to go for.

  • Headquarters: Poland
  • Founded year: 2010
  • Employees: 200+
  • Hourly rate: $25 – $49 / hr
  • Core Services: QA outsourcing, QA consulting, automation testing, manual testing, performance testing, functional testing, full cycle testing, mobile app testing, web app testing, API testing, etc
  • Key Clients: Mimecast, Biznessapps, Sprinklr, WeHeartIt, SoftNas, UBTteam, Connexient, SimplePractise, etc
  • Rankings and International Certifications:
  1. ISO 9001:2015
  2. ISO 20000:2018
  3. ISO 27001:2013
  4. Top Company for Software Testing in 2022 recognized by Clutch
  5. Top 1000 Companies Global in 2022 recognized by Clutch
  6. Leading Testing Providers in 2021 recognized by Software Testing News
  7. Top QA & Software Testing Companies in 2020 recognized by techreviewer.co

3. QualityLogic

qualitylogic software testing company in USA
QualityLogic Software Testing Company in USA

QualityLogic is a well-established and fast-growing software testing company. With over 30 years of experience in the QA industry, they yield seasoned testing experts for myriad companies working in multiple domains. QualityLogic supports businesses with QA processes and proven QA solutions.

  • Headquarters: Idaho, USA.
  • Founded year: 1986
  • Employees: 51 – 200
  • Hourly rate: $25 – $49 / hr
  • Core Services: Mobile App Testing, Web App Testing, API Testing, etc.
  • Key Clients: Verizon Wireless, Cisco, OpenADR, Hawaiian Electric, etc.
  • Rankings and International Certifications:
  1. Top Software Testing Company in 2023 recognized by Clutch
  2. Top Software Testing Company in the United States (2023) identified by Clutch

4. QAMentor

qamentor software testing company in USA
QAMentor Software Testing Company in USA

QA Mentor is an award-winning software testing company headquartered in New York with 15 offices worldwide. Serving 437 clients from startups to Fortune 500 organizations in 28 countries and nine industries, QAMentor is a reliable partner when it comes to software testing services.

  • Headquarters: New York, USA.
  • Founded year: 2010
  • Employees: 313
  • Hourly rate: <$25/ hr
  • Core Services: Mobile Testing, Functional Testing, Automation Testing, Compatibility Testing, Load/Stress/Performance Testing, Security/Penetration Testing, Crowdsourced Testing, Regression Testing, Migration Testing, Database Testing, API Testing, AI Testing, Internet of Things Testing, Big Data Testing.
  • Key Clients: HSBC, Citi, Experian, Amazon, Zyto, BrainMatch, ChefMod, ITCInfotech, etc.
  • Rankings and International Certifications:
  1. CMMI Level 3 SVC + SSD v1.3 appraised;
  2. ISO 27001:2013, ISO 9001:2015, and ISO 20000-1 certified;
  3. 102 Industry Awards

5. A1QA

a1qa software qa and testing services
A1QA Software QA and Testing Services

A1QA provides Software QA and Testing Services to critical players in the global market including Fortune 500 companies. The global presence gives A1QA an opportunity to deliver QA services in any time zone and comply with any project requirements.

  • Headquarters: Colorado, USA.
  • Founded year: 2003
  • Employees: 1100+
  • Hourly rate: $25 – $49 / hr
  • Core Services: Full-cycle testing, Consulting, Web Applications, Automation, etc.
    Key Clients: Adidas, QIWI, Pearson, Kaspersky, InterCall, Equisys, ForexClub, etc.
  • Rankings and International Certifications:
  1. ISO 9001:2015
  2. ISO 27001:2013
  3. Agile certifications: PMI – ACP (Agile Certified Practioner)
  4. PMP certification (Project Management Professional)
  5. IAOP Global Outsourcing 100 in 2023 recognized by Forrester
  6. Leading Testing Providers 2023 recognized by Software Testing News
  7. Globee Awards Gold Winner (IT World Awards Information Technology Cyber Security)
  8. Top Software Testing Companies recognized by Goodfirm

6. QASource

qasource software testing company providing qa services
QASource Software Testing Company Providing QA Services

QASource is one of the renowned software testing companies in the USA providing QA services for over 23 years to industries like Cyber Security, Legal, Healthcare, Finance, Retail, Startup, etc. On-time delivery and customized solution are what make QASource a chosen partner for businesses of all kinds and sizes to manage the quality of their software products while keeping cost efficiency.

  • Headquarters: USA.
  • Founded year: 2002
  • Employees: 1400+
  • Hourly rate: $25 – $49 / hr
  • Core Services: Automation Testing, Manual Testing, API Testing, Mobile QA, Security Testing, Performance Testing, QA Analysis, Salesforce Testing, etc..
  • Key Clients: eBay, Ford, TechSmith, IBM, Facebook, etc.
  • Rankings and International Certifications:
  1. Top Software Testing Company in 2023 recognized by Clutch
  2. ISO 9001:2015
  3. ElectronicsForYou #1 Software Testing Company

7. ImpactQA

impactqa software testing and qa consulting
ImpactQA Software Testing and QA Consulting Company

ImpactQA is regarded as one of the giants in software testing and QA consulting. They serve businesses of all sizes, from startups, and SMEs, to Fortune 500 companies across multiple domains including healthcare, e-learning, eCommerce, media, logistics, real estate, etc.

  • Headquarters: USA.
  • Founded year: 2011
  • Employees: 250+
  • Hourly rate: $25 – $49 / hr
  • Core Services: automation testing, functional testing, mobile app testing, security testing, IoT testing, performance testing.
  • Key Clients: Panasonic, Starbucks Coffee, Deloitte, KFC, National Geographic Learning, KPMG, Honda, etc.
  • Rankings and International Certifications:
  1. Managed Cybersecurity Service Provider of the Year (2022) recognized by The Cybersecurity Vision & Innovation Summit & Awards
  2. Top Software Testing Companies in 2020 recognized by Clutch
  3. Top Independent Software Testing Company recognized by Manifest

8. AppSierra

appsierra qa outsourcing company
AppSierra QA Outsourcing Company

AppSierra is known as a fast-growing company in QA services providing software testing solutions to businesses of all sizes and across various domains. From microservices testing, blockchain testing, IoT testing, and Big Data testing, to CRM testing – all of these are within the coverage of AppSierra capabilities.

  • Headquarters: Vietnam.
  • Founded year: 2015
  • Employees: 150+
  • Hourly rate: $25 – $49 / hr
  • Core Services: compatibility testing, functional testing, performance testing, automation testing, usability testing, localization testing, QA engineering, etc.
  • Key Clients: Swiggy, Barcode Inc, Stax by Fattmerchant, Rocketium, Avora, Ubibot, MoneyView, Leap Finance, EnthusiastGaming, etc.
  • Rankings and International Certifications:
  1. TOP 100 Software Testing Companies in the UK recognized by Manifest
  2. Top Software Testing Company in 2021, 2022, and 2023 recognized by Clutch

9. QA Madness

qamadness independent software testing company
QA Madness Independent Software Testing Company

QA Madness is a leading independent software testing company from Poland. They help businesses unleash high-quality software products by creating custom-testing solutions and plans tailored to your project requirements.

  • Headquarters: Poland.
  • Founded year: 2013
  • Employees: 50 – 249
  • Hourly rate: <$25 / hr
  • Core Services: Functional Testing, GUI Testing, Regression Testing, Acceptance Testing, Compatibility Testing, Load Testing, Integration Testing, Localization Testing, QA Audit & Consulting, etc.
  • Key Clients: Orderly, Varis, Vaimo, DotcomWeavers, Lunaphore, Solarflare studio, Fishermen Labs, Naduvi, Rock Paper Reality, Acumen Commercial Insights, etc.
  • Rankings and International Certifications:
  1. ISTQB® Partner Program Silver Member
  2. 1 On G2 “Best Testing and QA Providers” List

10. PFLB

pflb performance testing services company
PFLB Performance Testing Services Company

Headquartered in Silicon Valley, PFLB is a provider of premier load and performance testing services for enterprises in all industries. They help businesses test their applications’ performance, resolve bottleneck localization, and craft performance optimization guidelines.

  • Headquarters: USA.
  • Founded year: 2008
  • Employees: 50 – 249
  • Hourly rate: $50 – $99 / hr
  • Core Services: Performance Testing, Website Performance, Mobile Application Performance, Enterprise System Performance, IVR & Contact Centers Performance, etc.
  • Key Clients: Samsung, Tinder, Moody’s, Udacity, KFC, SolwarWinds, RiptLabs, Raiffeisen Bank, etc.
  • Rankings and International Certifications:
  1. The European Software Testing Awards Finalist 2019
  2. Top Testing Services Companies recognized by Goodfirms
  3. Top QA and Software Testing Companies in 2022 recognized by techreviewer.co
  4. Top BPO Companies in 2021 recognized by Clutch

How to Choose the Best-fit Quality Assurance Company?

Before choosing any vendor, you have to define a clear requirement first. Clearly identifying the testing types needed for your projects, working scope, timelines, and any technologies or framework involved is essential. This first step will allow you to easily assess if the outsourcing vendor meets your needs.

When choosing an outsourcing software testing provider, decision-makers should consider several fundamental requirements. In order to help you make an informed decision, we have created a list of key considerations:

  • Experience and Expertise: When choosing a provider, it is crucial to select one with a proven track record and relevant experience in executing successful testing cases, preferably in your domain. In addition, it is necessary to thoroughly review their industry knowledge, industry awards, and certifications.
  • Privacy and Confidentiality: Security is a considerable concern when outsourcing IT projects to an external testing vendor. Therefore, you have to ensure that your outsourcing vendor has strict protection policies, confidentiality agreements, and any relevant certifications (e.g., ISO 27001) to protect your sensitive data and information.
  • Communication and Collaboration: Effective communication between your in-house team and outsourced software testing vendor is the key to every outsourcing project’s success. Hence, you have to ensure that your vendor has the ability to provide regular updates and reports while delivering transparent and responsive communication channels.
  • Staff Testing Skills and Certifications: When evaluating a potential outsource software testing team, it is imperative to assess the qualifications and skills of its members through their certifications, training, and experience. Furthermore, you must ensure that the team possesses the expertise needed to handle your project’s specific requirements.
  • Scalability and Flexibility: Given the importance of flexibility in a software testing services provider, you should consider if they can adjust their testing efforts and necessary resources (staff, infrastructure, etc.) based on your project’s needs. It is crucial that you evaluate their ability to accommodate changing requirements, timelines, or project scope.
  • Cost-effectiveness: Even though cost shouldn’t be the deciding factor, it’s important to make sure “you get what you paid for”. Therefore, make sure you’ve compared the cost to the value they provide, including their expertise, quality, and continual support.

LQA’s Tailored Testing Services for IT Businesses

Among so many good choices, which companies are best for testing? We understand the challenges that you, as decision-makers have to face, in how to balance between quality and cost-efficiency. That’s why LQA works hard not to deliver mediocre off-the-shelf services like thousands of independent software testing companies. We aim to deliver a customized software QA solution package for your business’s requirements. We stand out by:

Industry specialization

LQA can fulfill your requirements and exceed your client’s expectations in a time-efficiency way with our experience in industry specialization.

Being the first independent software testing in Vietnam, we have more than 7 years of experience in being a reliable safeguard to detect all software bugs and issues before being delivered to the market.

Our QA solutions and processes have been proven by international and prestigious awards and certifications in software testing including ISTQB (International Software Testing Qualifications Board), PMP (Project Management Professional), and ISO.

lqa software quality assurance awards
LQA Software Quality Assurance Awards and Industry Certifications

Cost-effectiveness

LQA offers IT experts who can efficiently handle tasks while assuring your optimized budget by taking advantage of the cost gaps in the Vietnam outsourcing market:

  • Lower labor costs compared to many Western countries enable businesses to access high-quality quality assurance engineers at more affordable rates (only around $12,000 to $18,000 per year)
  • Lower cost of living and operating a business in Vietnam than many other developed countries allow businesses to reduce overhead expenses (infrastructure, equipment, training, and hiring, etc)

Favorable location

We can ensure timely project delivery thanks to Vietnam’s stable socio-economic status and supportive policies:

  • The Vietnamese government has been proactively promoting and supporting the IT industry through The National Digital Transformation Programme 2020–2025
  • Vietnam’s tax incentives indirectly help foreign businesses reduce costs for IT outsourcing projects. Science, and technology businesses in Vietnam are eligible for a 4-year tax exemption and a 50% reduction in corporate income tax for the following 9 years. Additionally, software projects are eligible for VAT exemption, including outsourced software projects in Vietnam.

Compliance with TCoE

TCoE (Testing Center of Excellence) is a framework to optimize strategic assets such as processes, resources, and technologies. ​LQA’s commitment to TCoE compliance empowers us to provide your testing project with a seamless blend of top-notch resources and methodologies, assuring exceptional results and satisfaction.

An abundant IT talent pool

You can accelerate time to market by leveraging our vast pool of on-demand enthusiastic testers, including:

  • 50% of QA engineers for Mobile and Web app testing
  • 18% of QA engineers for Automation Winform, Automation Web UI, Automation API, Performance, and Pen Test
  • 20% of QA engineers for Automotive and Embedded IOT test
  • 12% of QA engineers for Mobile & Web Game testing
lqa software testing human resources
LQA Software Testing Human Resources

Furthermore, the skills and qualifications of our 150 highly-skilled software testing engineers are proven by prestigious international certifications such as ISTQB, PMI, PSM, etc. In addition to that, our software testing engineers are constantly learning and honing their technical skills on a daily basis.

lqa software testing certifications
LQA’s Software Testing Engineers Professional Certifications

Language competence

Language ability is a fundamental aspect of our testing process, as effective communication is critical for successful collaboration. Our software testers are not only fluent in your language but also open to adapting to your country’s cultural context to deliver exceptional collaboration.

lqa software testing engineer language ability
LQA Software Testing Engineer Language Ability

Advanced Technology

By leveraging leading-edge testing devices, tools, and frameworks, our team ensures your software runs smoothly, ensuring a flawless user experience and a competitive edge in the market. With our advanced and diverse technological solutions, you can be confident in detecting all the possible bugs and issues promptly before your users do.

lqa software testing tools
LQA Software Testing Tools

The Brand You Trust, Trust Us

When it comes to reliability, our track record speaks for itself. Big names such as TOSHIBA, Panasonic, Sk Telecom, LG Electronics, MB Bank, Infiniq, SQC, Perxtech, Verb Data, Ascentis, Qualcomm, Kick ID, and many more have placed their faith in our solutions.

lqa software testing services clients
LQA Software Testing Services Top Clients

Our Clients Also Asked Us

When considering QA outsourcing?

Signs that your team may need help from external software testing companies can be determined through various indicators, including:
– Shortage of in-house expertise in software testing
– Inadequate resources to cover testing demands
– Tight deadlines that require additional resources
– Lack of specialized testing techniques or domain knowledge

What are some benefits of software test outsourcing?

Outsourcing software testing offers numerous benefits, some of which include:
– Access to abundant resources of specialized expertise and skills.
– Cost savings by eliminating the requirement for an in-house testing infrastructure and other recruiting and training costs.
– Flexibility to cover variable testing requirements.
– Faster time to market with expanded testing coverage and increased testing efficiency.
– Focus on core business while assigning testing phases to the experts.

Industries using software testing services?

Various industries leverage software testing services to enhance their functions and assure optimal performance, such as:
– Banking, financial services, and insurance (BFSI) sector.
– Healthcare and pharmaceutical industries.
– E-commerce and retail businesses.
– Gaming and entertainment industry.
– Automotive and transportation sector.

The Bottom Line

Software Quality Assurance (SQA) is an essential phase in every software life cycle. It helps prevent bugs, decreases development costs, and enhances performance. Many companies choose to outsource to external software testing companies, while others choose to set up their own in-house quality assurance department.

Software QA Outsourcing has its own pros and cons. However, setting up an in-house software quality testing team can present much more challenges such as costly infrastructure and resources, time-consuming recruiting and training processes, limited expertise, and scalability. That’s why many global companies now prefer outsourcing their software testing to an external vendor.

Searching for a reliable and suitable vendor of software testing services requires considerable effort and time as IT businesses are supposed to investigate vendors’ expertise, language proficiency, cultural compatibility, time zone differences, and pricing. Each provider has their advantages and disadvantages, therefore, before IT firms make the final call, dig deep into the project’s requirements to pick the right partner.

Should you have any further inquiries regarding software testing, please drop LQA a line to find the best answers.

Offshore Software Quality Assurance Infographic: All You Need To Know

Software Quality Assurance (SQA) is an important part of the entire software development life cycle. Through the testing phase, software defects can be identified early and remedied before final product delivery.

Why Software Quality Assurance is a MUST in every software development life cycle?

Software bugs can cause serious loss of money and people. Starbucks was forced to close about 60% of its stores in the United States and Canada, even serving free coffee because it was unable to process the transaction due to a software bug in its POS system. In 1994, China Airlines Airbus A300 crashed due to a software error, killing 264 people.

The examples above show that businesses can save up to millions per year, minimizing serious problems if they have a reliable and strict testing process. Besides, a software that is error-free and undergoes many rigorous quality checks will easily win the trust and satisfaction of customers; bring efficiency in both cost, security, as well as sustainable development.

>> Learn more about Software Testing And 8 Common Questions

What are the challenges and difficulties of building a software quality assurance process?

However, enterprises will face many challenges to be able to build an optimal testing team and a strict quality management process such as:

  • High initial investment cost for human resources: According to Payscale, based on the latest updates on Jan 04 2022, the average salary for a Software Tester is $56,468. However, the investment cost for a Software Tester Engineer does not just stop at salary, but also includes the cost of recruitment, training and other employee benefits.
  • High initial investment cost for testing tools: Besides the investment in human resources, businesses will have to prepare a budget for both facilities and testing tools. It can be the cost of investing in machinery, testing tools, and even in different testing environments.
  • Bias in Software Testing: How Do Testers Miss Bugs? When the testers implement any test case, they might be influenced by their own biases – framing thoughts and judgments based on their previous experiences such as where there would be potential defects, the history of the program, who is developing it and what might be their common mistakes,…

The following infographic will give you the deepest knowledge about SQA to help you overcome these challenges more easily.

To Know Deeply About Software Quality Assurance Infographic

offshore software quality assurance center

Offshore Quality Assurance Center infographic

 

>> You can find a more specific comparison between Manual Testing and Automation Testing in this infographic.

Final Thoughts 

With a profound and specific infographic above, LTS hopes to help you understand more about this field and find the best solution to optimize your business’ QA process and speed up time to market. If you are still struggling and need further professional advice, our experts can help!

 

We, at Lotus QA, are just a contact form away:

Website: lotus-qa.com/

Tel: (+84) 24-6660-7474

Fanpage: https://www.linkedin.com/company/lqa//

Software Testing

To Know Deeply About Software Testing Through 8 Common Questions

Software testing is an important part of the entire software development life cycle. Through the testing phase, software defects can be identified early and remedied before final product delivery. Therefore, many software development companies focus on building strict testing processes and investing in in-house testing teams. This article will help you unlock the most common problems before diving in.

1. Why Software Testing is a MUST in every software development life cycle?

Software bugs can cause serious loss of money and people. Starbucks was forced to close about 60% of its stores in the United States and Canada, even serving free coffee because it was unable to process the transaction due to a software bug in its POS system. In 1994, China Airlines Airbus A300 crashed due to a software error, killing 264 people.

The examples above show that businesses can save up to millions per year, minimizing serious problems if they have a reliable and strict testing process. Besides, a software that is error-free and undergoes many rigorous quality checks will easily win the trust and satisfaction of customers; bring efficiency in both cost, security, as well as sustainable development.

 

2. How many types of Software testing?

Based on different criteria, we can classify Testing in many ways including:

software testing types

How many types of software testing?

a. According to test levels

  • Unit testing: the process of testing corrections on an individual unit or component to assure that they work properly on their own. Unit testing is important because it enables us to find more defects at the unit test level, reduce wasted tests, and speed up testing strategies.
  • Integration tests: a level of software testing where two or more modules of an application are logically grouped and tested as a whole. The focus of this type is to search for the defect in communication, interface, and data flow among modules. A top-down or Bottom-up approach is used while integrating modules into the whole system. This type of testing is done by integrating modules of a system or between systems.
  • System Testing: a level of software testing that validates the complete and fully integrated software product. The purpose is to evaluate the end-to-end system specifications. Usually, the software is only one element of a larger computer-based system. Ultimately, the software is interfaced with other software/hardware systems. System Testing is defined as a series of different tests whose sole purpose is to exercise the full computer-based system.
  • Acceptance testing: ensures that the end-user (customers) can achieve the goals set in the business requirements, which determines whether the software is acceptable for delivery or not. It is also known as user acceptance testing (UAT). Acceptance testing is a type of testing where the client/business/customer test the software with real-time business scenarios. The client accepts the software only when all the features and functionalities work as expected. This is the last phase of testing, after which the software goes into production. This is also called User Acceptance Testing (UAT).

b. According to test types

  • Functional testing: a type of testing which verifies that each function of the software application operates in conformance with the requirement specification.
  • Non-functional testing: a type of testing to check non-functional aspects (performance, usability, reliability, etc.) of a software application.

c. According to test methods

  • Automation testing: a testing technique utilizing tools and test scripts to automate testing efforts. In other words, specified and customized tools are implemented in the testing process instead of solely manual forces.
  • Manual testing: the technique in which a tester/a QA executes the whole testing process manually, from writing test cases to implementing them. In manual testing, QA analysts carry out tests one-by-one in an individual manner to find bugs, glitches and key feature issues prior to the software application’s launch. As part of this process, test cases and summary error reports are developed without any automation tools.

 

3. Is Automation Testing the most popular and why?

Manual Testing has been the most popular method of the quality assurance process in general, yet it exposes some limitations that cause many businesses to become testing-ineffective.

Up until now, automated testing is considered a more innovative technique to boost the effectiveness, test coverage, and test execution speed in software testing. With this new “approach”, the testing process is expected to yield more test cases in a shorter amount of time and expand test coverage.

While it does not entirely exclude manual touch within the process, automation testing is a favorable solution for its cost-efficiency and limited human intervention. To put it in other words, automation testing requires manual efforts to make automation testing possible.

automation testing solutions

Is Automation Testing the most popular and why?

The 8 promising prospects of Automation Testing include:

  •  High yield of ROI
  • Consistent regression testing
  • Broad test coverage
  • Accuracy and Reliability
  • Faster pace
  • Developers and Testers unburdened
  • Reduce Human Intervention
  • Records of measure quality metrics

>> Learn more about From Manual to Automation Testing: Why Even Bother?

 

4. Manual Testing vs. Automation Testing comparison, and when to use each method?

Manual testing is the traditional and fundamental test method in software testing. We often use the manual method to test new products or when we don’t have a clear understanding of the products or when the systems haven’t become stable yet.

Automation testing is considered a high-tech test method in comparison to manual one. We often use this test method to reduce resources and time consumed for testing a system that is stably functioning and we already clearly know about it.

You can find a more specific comparison between Manual Testing and Automation Testing in this infographic.

manual testing and automation testing comaprison

Manual Testing vs. Automation Testing comparison, and when to use each method?

 

The answer of whether you should choose automation testing or manual testing depends on your situation.

Choose manual test if:

  • Your product is new and you don’t have experience with this kind of product before.
  • The AUT (Application under test) changes frequently.
  • You have a limited budget.
  • You want to ensure user-friendliness in the product.
  • You want to handle complex test cases.
  • Your team doesn’t have the tech ability (for any reason) to set up and maintain automation.

And choose automation test if:

  • There are repetitive tasks in a stable-functioning system and you want to reduce these tasks.
  • When your system has frequent releases and you want to decrease test cycle time to speed up the processes.
  • You have a great budget for building automation testing.
  • You consider the test ability is needed in a long-term period.
  • You want better transparency of testing activities. Statistics and graphs about the test process, performance, and error rates are explicitly indicated.

> Learn more about Which is the cost-effective solution for your firm?

 

5. Automotive test vs Automation test: Aren’t they the same?

Many people still misunderstand that Automotive testing is Automation testing. Therefore, to better understand Automotive testing, let’s distinguish those two concepts:

Automation testing – is a software testing method with an automated nature, precisely, the Tester only needs to write a piece of code or use some tools such as Selenium, Test Complete, and JMeter,… to run all the stages automatically, including entering information, clicking, checking results, comparing actual results with hypothetical results, etc., without having to perform manual operations over and over again.

Automotive testing – is the testing of embedded software written for embedded systems. Specifically, embedded software is software that is pre-installed by the device manufacturer into a product and that is utilized immediately with the electronic device without the need for the user or third-party installation. An Embedded system is a combination of hardware and software and here the software is embedded in the hardware.

automation testing and automotive testing comparison

Automotive test vs Automation test: Aren’t they the same?

 

6. What are the challenges and difficulties of building a software testing team and process?

High initial investment cost for human resources 

According to Payscale, based on the latest updates on Jan 04 2022, the average salary for a Software Tester is $56,468.

However, the investment cost for a Software Tester Engineer does not just stop at salary, but also includes the cost of recruitment, training and other employee benefits. The IT industry is currently facing a shortage of human resources; therefore, recruitment becomes extremely competitive among businesses. Software testers have a high chance of job hopping when they find a company with better benefits and salary. Employers have to invest a lot of money and effort for headhunt services to successfully recruit a quality employee.

In addition, Software Testers at different levels also have different salaries range. Below is the salary range of a Software Tester from Entry level to Experienced.

software testers salary range

Software Testers salary range

The costs listed above are only calculated for one employee. Try to do a quick calculation, multiply this number by 5 or more if you want to build an in-house testing team.

High initial investment cost for testing tools

Besides the investment in human resources, businesses will have to prepare a budget for both facilities and testing tools. If it’s automation testing then you will only need to set up your computer and buy testing tools. But if it is an embedded test, the enterprise will have to invest in more complicated and expensive testing machines such as CANoe and CANat equipment, … Not to mention, when it comes to Integration and system testing, it requires set up for different test environments.

Bias in Software Testing: How Do Testers Miss Bugs?

According to Psychology Today, a bias is a tendency, inclination, or prejudice toward or against something or someone. Some biases are positive and helpful—like choosing to only eat foods that are considered healthy or staying away from someone who has knowingly caused harm. But biases are often based on stereotypes, rather than actual knowledge of an individual or circumstance. Whether positive or negative, such cognitive shortcuts can result in prejudgments that lead to rash decisions or discriminatory practices.

bias in software testing

Bias in Software Testing: How Do Testers Miss Bugs?

One of the fundamentals of software testing; as referred to by the International Software Testing Quality Board (ISTQB); is that testing helps detection of defects. Taking into consideration that humans are an integral entity in software development, it is impossible to certify a 100% bug-free program when tests aren’t detecting any defects. Human testing detects and reduces the probability of undiscovered defects remaining in the software but even if no defects are found, it is not proof of perfection.

When the testers approach any testing, they are already influenced by their own biases – framing thoughts and judgments based on what to look for, where there would be potential defects coming up, who is developing it, the entire history of the program etc., and the list goes on.

 

7. In-House Software Testing vs. Outsourcing: What should you choose?

For the above challenges, many businesses choose to outsource software testing services. Because a flexible and quick team ramp-up/down on demands will bring benefits to businesses such as:

Cost-Effective and Time Efficient:

As mentioned above, effort, resources and investment costs for an in-house testing team are extremely expensive. Outsourcing a testing team will be the optimal choice to save the above investment costs. In particular, businesses can take advantage of low-cost labor when offshore outsourcing. For example, in Vietnam, the average salary of Software Test Engineer is $18633.55/year, 5 times lower than in the US and 6 times lower than in Japan (according to Salary expert data).

In addition, by outsourcing, your business can set up a testing team immediately, skipping the entire process of recruiting, training, setting up office equipment. An 24/7 available and flexible testing team that can ramp up or ramp down on demand. A team works independently, along with the in-house team to increase work efficiency and speed up time to market. Especially, when the demand for testing is huge due to continuously release, in-house QA team struggle to handle, offshore team can help optimize resource allocation. Your in-house team will not be overloaded and be able to focus on core business.

cost effectiveness when outsourcing software testing

Cost-Effective and Time Efficient when Outsourcing Software Testing

 

Access to larger pool of Expertise and quicker transformation to another test method

When outsourcing to another country, your business will expand its talent network. This will also make it much easier to switch testing methods or types. No need to compete with domestic enterprises to hunt for candidates, no time to research and train new methods. If you want to move from manual testing to automation testing to optimize testing effort and speed up time to market, why not outsource it?

For example, in Vietnam today, IT resources are growing in both quantity and quality. According to the latest report of TopDev, Vietnam currently has 1.03M IT labor force and 62,000 graduated IT students/year. The Vietnamese government also has policies to support the development of the IT industry and facilitate international cooperation.

Software Testing outsourcing to Vietnam

In Vietnam, there are also leading testing companies, meeting international standards. LQA is an example when it becomes a silver partner of ISTQB (International Software Testing Qualifications Board).

No bias and Fresh perspective:

As shared above, one of the challenges and disadvantages of in-house testing teams is bias. To solve this problem, businesses can ask a 3rd party to cross-evaluate the quality of the product. From there, compare with the results of the in-house team to get the most objective result. Eliminating the trails of in-house testers and approaching fresh perspectives is the special benefit that offshore testing teams bring to businesses.

Below is a comparison table of the most basic criteria between Offshore Software Outsourcing Testing and In-house Software Testing. Businesses can rely on this assessment to choose the most optimal model for their needs at this time.

offshore and inhouse software testing comparison

Offshore and In-house software testing comparison

 

However, every coin has two sides, outsourcing software testing also has some drawbacks, including language barrier and low security. Therefore, businesses must survey, learn and thoroughly evaluate the reputation of vendors before cooperating. Deeply aware of these concerns of businesses, LQA has always focused on improving the English skills of its personnel and always puts security first. With a closed quality management process and absolute security, LQA has been trusted by many large enterprises such as LG Electronics, Toshiba, Qualacomm, FPT, Baoviet,…

 

8. How many Offshore Software Testing Models are there and Which one is the Best-fit?

Once you have chosen a reputable vendor to outsource testing services, the next thing you need to pay special attention to is to agree on technical and engagement models from the very beginning. Working remotely with a team sitting on the other side of the globe will lead to miscommunication, misunderstandings in the process of cooperation. To limit this, businesses must agree on the process and way of working from the beginning. Below are the commonly used models and the cases where each specific model should be applied.

lqa software testing service technical model

LQA software testing service technical model

lqa software testing service engagement model

LQA software testing service engagement model

 

Final Thoughts

LQA has listed and answered the above questions based on previous experience working with businesses. The above 8 questions are the 8 problems that many businesses worry the most when learning about Software Testing solutions. With thorough answers, LQA hopes to help you understand more about this field and find the best solution to optimize your business’ QA process and speed up time to market. If you are still struggling and need further professional advice, the LQA experts can help!

 

We, at Lotus QA, are just a contact form away:

Website: lotus-qa.com/

Tel: (+84) 24-6660-7474

Fanpage: https://www.linkedin.com/company/lqa//

Automated Testing

5 Lý Do Tại Sao Nên Thuê Ngoài Dịch Vụ Testing

 

Kiểm thử phần mềm là một quy trình quan trọng trong vòng đời phát triển phần mềm. Tuy nhiên, nhiều doanh nghiệp với sự hạn chế về nguồn lực cũng như chuyên môn và thời gian đã lựa chọn thuê ngoài dịch vụ testing như một giải pháp thay thế hữu hiệu cho nguồn lực nội bộ. 

Trong bài viết này, chúng ta sẽ tìm hiểu 5 lý do tại sao nên thuê ngoài dịch vụ testing nhằm giúp các doanh nghiệp có thêm thông tin trong việc lựa chọn giữa insourcing và outsourcing. 

1. Hiệu quả về chi phí 

Sử dụng dịch vụ testing thuê ngoài giúp doanh nghiệp giảm thiểu các chi phí về nhân sự, quản lý và cơ sở hạ tầng cho hoạt động kiểm thử phần mềm.  

Đầu tư nguồn nhân lực và cơ sở hạ tầng cho một quy trình kiểm thử phần mềm nội bộ luôn là một thách thức với các doanh nghiệp có nguồn lực hạn chế. Bằng việc sử dụng dịch vụ testing của công ty kiểm thử phần mềm, doanh nghiệp có thể tránh được một số vấn đề như sau: 

  • Sự thiếu hụt nguồn nhân lực testing trong bối cảnh cuộc chiến nhân tài công nghệ ngày càng gay gắt. 
  • Chi phí tuyển dụng và phúc lợi cho nhân viên trong ngành IT cao. 
  • ROI thấp do nhu cầu sử dụng thấp nhưng chi phí đầu tư cho cơ sở hạ tầng (phần mềm, thiết bị test) cao. 

2. Cải thiện chất lượng kiểm thử 

Thuê ngoài dịch vụ testing giúp doanh nghiệp tăng chất lượng kiểm thử nhờ nguồn nhân lực có chuyên môn cao, đa dạng phương pháp kiểm thử và tiếp cận nhiều luồng quan điểm khách quan hơn. 

Lợi ích về nguồn nhân lực 

Nguồn nhân lực testing tại các công ty chuyên về dịch vụ kiểm thử phần mềm thường được đào tạo bài bản và có nhiều kinh nghiệm trong ngành. Ngoài ra, các công ty dịch vụ chuyên nghiệp có khả năng thu hút được các chuyên gia trong ngành cao hơn. Do đó, thuê ngoài testing giúp doanh nghiệp ở mọi quy mô tiếp cận nguồn nhân lực chất lượng cao và thực hiện việc kiểm tra chính xác hơn. 

Đa dạng phương pháp kiểm thử 

Trong một số trường hợp, việc kết hợp các phương pháp kiểm thử khác nhau giúp gia tăng hiệu quả phát hiện lỗi và giảm chi phí kiểm thử phần mềm về lâu dài cho doanh nghiệp. Tuy nhiên, để đầu tư một đội ngũ kiểm thử nội bộ đa chuyên môn luôn là một thách thức. 

Ví dụ: Xu hướng kết hợp phương pháp Kiểm thử thủ công và Kiểm thử tự động trong một sản phẩm phần mềm đang trở nên phổ biến.   

  • Kiểm thử thủ công cho functional testing, compatibility testing. 
  • Kiểm thử tự động cho API testing và performance testing, cũng như các thao tác lặp đi lặp lại. 

Tuy nhiên, kiểm thử tự động yêu cầu người kiểm tra có khả năng về code và các công cụ phần mềm hỗ trợ như Selenium, Katalon và không phải nhân viên kiểm thử thủ công nào cũng có thể nhanh chóng chuyển qua kiểm thử tự động. Do vậy, việc thuê ngoài testing sẽ giúp doanh nghiệp liên tục cập nhật các công nghệ, phương pháp testing mới nhất, mang lại hiệu quả phát hiện lỗi và lợi ích về đường dài cao hơn. 

Tiếp cận nhiều luồng quan điểm 

Một nhóm kiểm thử nội bộ có thể có các thiên kiến hoặc những hiểu biết trước về sản phẩm và chỉ chăm chú vào các khía cạnh đó. Tuy nhiên, một nhóm kiểm thử bên ngoài không có kiến thức trước đó về sản phẩm sẽ chú ý đến mọi góc cạnh và có xu hướng đánh giá lỗi khách quan hơn, nhìn ra nhiều vấn đề hơn và thực hiện testing toàn diện hơn. 

3. Giảm thời gian đưa sản phẩm ra thị trường 

Một lợi ích khác của việc thuê ngoài testing là sự linh hoạt trong việc tăng/giảm quy mô nhóm để nhanh chóng đáp ứng với các biến số và tránh sự gián đoạn trong quá trình phát triển phần mềm.  

Ngoài ra, quy trình làm việc tối ưu cùng năng suất làm việc cao của công ty kiểm thử phần mềm cũng góp phần đẩy nhanh giai đoạn kiểm thử, giúp rút ngắn thời gian phát triển và đưa sản phẩm ra thị trường nhanh hơn.  

4. Giảm rủi ro mâu thuẫn nội bộ 

Thuê ngoài dịch vụ testing giúp doanh nghiệp giảm được rủi ro về mâu thuẫn giữa nhóm phát triển và nhóm kiểm thử trong một quy trình phát triển phần mềm.  

Trong khi các nhà phát triển muốn hoàn thành công việc trong thời gian ngắn nhất, các chuyên gia kiểm thử thường vô tình kéo dài thời gian phát triển với việc cố gắng tìm ra lỗi và yêu cầu sửa lỗi. Do đó, mâu thuẫn này luôn tồn tại trong các công ty công nghệ và việc thuê ngoài đội kiểm thử sẽ giảm thiểu tình trạng xung đột trong nội bộ công ty. 

5. Tập trung vào lĩnh vực cốt lõi 

Một lợi ích rõ ràng khác của việc thuê ngoài dịch vụ tesing là doanh nghiệp có thể tập trung nguồn lực vào các hoạt động quan trọng và mang lại hiệu quả sử dụng nguồn lực cao hơn. Ngoài ra, việc chuyển giao bớt công việc cho đối tác giúp giảm áp lực lên các nhân viên của công ty, giúp mọi người làm việc năng suất hơn và tạo nên môi trường làm việc hiệu quả hơn.  

Lựa chọn đối tác kiểm thử tin cậy với LQA 

Như vậy, có nhiều lợi ích để một công ty quyết định thuê ngoài dịch vụ testing. Nếu bạn đang tìm kiếm những yếu tố này thì kiểm thử phần mềm thuê ngoài rất đáng để cân nhắc: 

  • Tiết kiệm chi phí 
  • Cải thiện hiệu quả kiểm thử 
  • Hiệu quả về đường dài 
  • Giảm thời gian phát triển sản phẩm 
  • Giảm rủi ro mâu thuẫn nội bộ 
  • Tập trung vào lĩnh vực cốt lõi 

LQA là một công ty chuyên về dịch vụ kiểm thử và đảm bảo chất lượng phần mềm với 6 năm kinh nghiệm cung cấp giải pháp tùy chỉnh cho khách hàng đến từ 9 quốc gia. Liên hệ LQA ngay để được tư vấn về dịch vụ kiểm thử phần mềm cũng như các kiến thức liên quan!   

 

Automated TestingAutomated TestingAutomated TestingAutomated TestingAutomated TestingAutomated TestingAutomated TestingBlogBlogBlogBlogBlogBlogBlogBlogBlogEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingEmbedded TestingIT OutsourcingNews

Top Countries for Software Quality Assurance Services

A successful software QA outsourcing project requires not only a thorough understanding of your objectives but also in-depth knowledge of the testing market around the world. In this article, let’s find out more about the top countries for software quality assurance services to choose the most suitable destination for your outsourced test center.

 

A Quick Review of Top Countries for Software quality assurance services

To make a favorable destination for outsourcing software quality assurance services, it takes the compilation of many features, including the average salary, Education in IT, Policies for foreign clients, the current number of QA engineers and technical skills. Take a look at this simplified table to gain an overview of the countries with the top software quality assurance services.

 

Average yearly salary Number of annual IT graduates Focused segments of

software testing

India $4,334 1,500,000 (engineering and technology) AI for automation

Automation testing

End-to-end testing

Cloud Testing

Vietnam $7,631 50,000 Application testing

Automation testing

Manual testing

API testing

Full Cycle testing

The U.S. $75,242 2,170,000 Application testing

Cloud testing

IoT testing

Security testing

DevOps testing

AI testing

Ukraine $8,000 130,000 Full Cycle testing

API testing

Agile testing

Automation testing

Game testing

Poland $17,148 98,250 Manual Test Design and

Execution

Automated Testing

Test Automation Framework Design

Functional Testing

Load & Performance Testing

End-to-End Software Testing

API Testing

The Philippines $8,724 171,960 Application testing

Automation testing

Manual testing

 

1. India

Currently, India reigns as the most renowned destination for software testing outsourcing in particular. The deciding factor making India the top software quality assurance services country is the reasonable costs for hiring a software tester. With a large pool of low-cost software test engineers, India offers the lowest price for testing services.

In terms of technology, test engineers from India tend to go for the latest and upcoming technical features. In fact, TopCoder has rated India as the 10th most advanced country in terms of Programming skill rankings across the popular outsourcing locations.

 

Software quality assurance services in India

Software quality assurance services in India

According to research from Deloitte, in terms of governmental policies, India also favors foreign investors, especially in the technology sector. Moreover, the longtime experience in delivering IT services and the undeniable reputation of India in the global IT market have led the government to offer incentives in the best way they can. Besides the policies for the growth of technology in general, India has always boosted education in technology with multiple incentives and many more technology institutions. Such supports from the government has granted India the opportunity to thrive with the largest talent pool.

Also read: Essential QA Metrics to Navigate Software Success

2. Vietnam

Vietnam is the “rising star” in the global software quality assurance services market. Although Vietnam has only gained its reputation recently, the country turns out to be a small but vibrant destination for top-quality software testing services. Every year, there are about 50,000 tech junior graduates from technology institutes, providing an abundant source for Vietnam’s talent pool. About 20% of these graduates will work in the software testing industry.

 

Software quality assurance services in Vietnam

Software quality assurance services in Vietnam

 

What’s so special about the testing services from Vietnamese vendors is the high-quality human resources. According to the A.T. Kearney GSLI, from the early education on Information Technology to the resource availability and financial attractiveness, Vietnam always works towards to best quality in our IT workforce. In this chart, Vietnam ranks alongside India and The Philippines – two popular IT Outsourcing countries. Plus, Tholons Global Innovation COUNTRY INDEX – 2020 ranked Vietnam in the 9th place for talent, skill and quality, proving the country’s capability to ensure high-quality testing services and catch up with the latest testing trends.

The workforce for software testing in Vietnam is well-trained of the required skills in QA processes. For example, the automation testers in Vietnam will sure know the automation tools and frameworks such as Selenium, Appium, Cypress, Ranorex, Eggplant, Katalon, etc.

In terms of government policies, there have been some decisions and laws to protect intellectual property development and cybersecurity, all of which are of great benefit to businesses planning to outsource their software quality assurance services in Vietnam.

Read more: Why you should choose Vietnam as your IT Outsourcing destination

 

3. The U.S.

Despite the rising positions of many other test hubs in the world, the U.S. remains a trustworthy destination for outsourcing testing services. Among tech nations, the U.S. has always been one of the leading places for the most ground-breaking technologies. The application of the latest technologies in the U.S. is the most advanced. Unconsciously, the work quality in the U.S is the standard for every other country to follow as this country has a high level of professionalism.

Software quality assurance services in the US

Software quality assurance services in the US

 

When working with software testing vendors from the U.S., the obvious benefit for you is the language. Since the U.S. has a wide variety of cultures, it is very easy for you to get people with the same cultural background as yours.

Also, America is the home to many famous software testing outsourcing companies in the world, namely Mindful QA, ScienceSoft, QA Mentor, etc. These companies have already made their names in the global testing market, and are trusted destinations for business from all around the world.

 

4. Ukraine

Information Technology is one of the key strategic industries in Ukraine. The value of Ukrainian software outsourcing exceeded $5B in 2020. Also, Ukraine was named the “Offshoring Destination of the Year” by Global Sourcing Association (GSA) in 2017 and ranks 20th the GSLI.

 

Software quality assurance services in Ukraine

Software quality assurance services in Ukraine

According to a popular vendor in Ukraine, the country has more than 1,600 IT service providers, and about 90% of them offer testing services. What’s more, 24% of IT specialists in Ukraine are QA/testers, and 19% of them have 7+ years of experience. There are a little over 48,000 QA experts, and around 16,000 ICT graduates enter the market annually.

The country organizes a wide range of QA conferences such as BAQ Conference, QA Fest, Security Testing Marathon, IT Weekend Lviv: Software Testing & Big Data, etc.

 

5. Poland

The country’s IT services market reached $4.6B in 2019. Around 32% of Polish IT experts work for IT outsourcing (others are working for BPO and GBS companies). Around 29,000 QA professionals are involved in the IT sector in Poland. There are also 500+ IT companies that offer outsourced software testing services.

 

Software quality assurance services in Poland

Software quality assurance services in Poland

 

Moreover, Poland was ranked 15th in Tholons’ Top 100 Outsourcing Destinations. Poland was also listed 16th in the world for English skills in the EF English Proficiency Index.

 

6. The Philippines

The Philippines is one of the biggest names for IT Outsourcing and software quality assurance services in Southeast Asia. The BPO and outsourcing industry, in general, has been in The Philippines since the mid-1990s, making this country a favorable and professional environment for IT outsourcing operations.

 

Software quality assurance services in the Philippines

Software quality assurance services in the Philippines

 

Besides the fairly reasonable price for the high-quality work, The Philippines can also provide you with the following:

  • Effective communication as English is one of the national languages in the country. Almost every tech engineer in The Philippines can speak fluent English. This also leads to cultural fit and compatibility with western countries, bridging the gap in the communication process.
  • Famous IT Outsourcing destination with favorable investment policies. Since The Philippines has been in the market longer than any Southeast Asia country, it has long developed a friendly environment for foreign companies to cooperate with domestic IT service providers.
  • At present, Outsourcing companies in the Philippines employ more than 2 million people. Therefore, you will have access to a very large talent pool.

 

vietnam-software-outsourcing-contact-us-1

 

Consult IT outsourcing Strategy with Lotus QA

Lotus QA has the expertise and experience with testing services in many domains such as retail, food and beverage, healthcare, etc., making us one trustworthy and professional service provider for businesses wanting to implement testing. When working with us, you will get access to:

  • High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
  • Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
  • Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more support with testing services:

Software TestingSoftware TestingSoftware TestingSoftware TestingSoftware TestingSoftware TestingSoftware TestingSoftware TestingSoftware Testing

Top 10 Software Testing Companies in Vietnam 2023

With the increasingly high demand for software testing on the global market, Vietnam, as one of the top countries to provide software outsourcing services, has seen a rise in the companies offering software testing services. Software testing companies in Vietnam have many years of experience in quality assurance. These companies are the representatives of what Vietnam can offer for the testing market: affordable budget, domain experts and dedicated supports.

Top 10 software testing outsourcing companies in Vietnam

Lotus Quality Assurance

Lotus Quality Assurance (LQA) is ranking as top 3 Software testing companies in Vietnam, recognized by the Clutch B2B rating platform in 2021. Founded in 2016, Lotus QA is a young yet promising company working in the software testing industry. With a competitive price of no more than $25/hour, Lotus QA has successfully proven its competency and dedication to clients’ experience, gaining us the honorable Sao Khue awards and the reputation of top-notch services in the demanding market of America, Japan, Korea, etc.

Software testing services at LQA include QA consultation, testing implementation, and testing talents for hire. LQA’s expertise is mobile app testing, web app testing and automation testing, proven through successful projects with many renowned businesses in the world such as Toshiba, LG’s Electronics, AVN, Panasonic, etc.

Throughout 5 years of development, Lotus QA has witnessed the biggest growth rate in company size with 248 employees, 30% of which are manual testers and automation testers. With the experience working mainly in medium-sized and small projects, Lotus QA can well provide you with top-notch software testing services with midmarket and small businesses.

Lotus QA - Top Software testing companies in Vietnam

Lotus Quality Assurance (LQA) – Top Software testing companies in Vietnam

KMS Solutions, Inc.

With 12 years working in the IT sector, KMS Solutions have served 130+ clients, helping them save $139M in different IT services, notably software testing services.

To achieve these impressive numbers, KMS Solutions provide industry-leading solutions for sustainable, profitable growth. Through comprehensive software QA and testing services, KMS Solutions offer high-quality engineers with comprehensive domain experience, with a competitive price.

Especially, KMS Solutions apply an automation-first mindset to everything they build. This mindset allows their testers to deliver quality software at faster speeds expediting your time-to-market.

FPT Software

FPT Software is a giant in Vietnam’s IT outsourcing market with an international-acclaimed reputation. In FPT Software, clients work with a Testing Center of Excellence (TCoE), which is a command center that makes use of standardized tools and processes to enhance the alignment between enterprise environment and IT, and increase QA efficiency.

FPT Software can provide you with multiple quality assurance and software testing services, but the most recent success of FPT Software lies in the implementation of automation testing. With the use of certified and standardized testing tools, FPT Software gains the trust of many clients. To meet the requirements of testers, FPT Software has developed a team of 1,700 testers worldwide, offering their expertise to 200+ clients of all industries.

Logi Gear

Established in 1994, LogiGear is always rank in Top Software testing companies in Vietnam with wide experience, especially in automated testing. They spent more than 27 years optimizing their testing services. The most stand-out testing services in Logi Gear are:

– Automation testing: With well-versed experts in a variety of Test Automation tools, Logi Gear can boost up the testing process and save time.

– Functional testing: LogiGear provides a QA functional testing service that utilizes decades of knowledge of Software Testing and specialized Test Automation tools.

– Offshore teams: LogiGear can solve the problems of lack of Subject Matter Expertise, lack of Infrastructure/Resources, scalability of QA and time-to-market.

CO-WELL Asia

CO-WELL Asia is currently an emerging destination for software testing services. With 400 IT engineers working in Hanoi and Da Nang that graduated from the top universities of Vietnam and many others all over the world, CO-WELL Asia can offer a higher ratio of QA testers to programmers in comparison to other Vietnamese companies.

Especially in CO-WELL Asia, various training courses have been organized in Vietnam as well as abroad to enhance staff’s technical level and soft skills. With these skills, CO-WELL Asia can bring optimum value to our customers.

In terms of skill composition, 40% of the staff are PHP, 12% of .Net, 12% of Java, 36% of HTML, iOS, Perl and other languages. Moreover, CO-WELL Asia achieved ISO/IEC 27001:2013 Certificate of Information Security Standard and multiple Sao Khue awards, including the best ten software outsourcing services in Vietnam.

MeU Solutions INC

For MeU Solutions, their main testing services are Manual Testing, Automation Testing and Security Testing. Through their 13 years of experience, they have done 100+ projects with 30+ pools of real devices. Their current testing staff is 30+ QA engineers, working with a low hourly rate of under $25/ hr.

With profound expertise in testing an extensive range of iOS, Android and web applications, MeU Solutions INC has successfully delivered quality apps to global clientele.

TMA Solutions

TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide TMA Solutions is one of the largest software outsourcing companies in Vietnam with 3,000 engineers. Their engineering team was selected from a large pool of Vietnam IT engineers; they are well-trained and have successfully completed many large and complex projects.

TMS Solutions is quite a big name in the Software Testing market in Vietnam. Their main service offerings include full product verification, test planning & execution and test automation. With just under the fee of $20/ hr, you can hire their best teams to carry out software testing services for you.

SHIFT ASIA

SHIFT ASIA opened its office in HCM Vietnam in 2016, as a strategic SEA hub to scale operations and better serve the greater APAC region. Started off with 25 QA professionals for the manual testing division, SHIFT ASIA has since grown into a full-functioning office handling international clients.

Through their years of development, SHIFT ASIA now has 200 passionate employees with diverse backgrounds and expertise. The things that facilitate our wide service offerings are security assessment, test automation, international inspection, offshore development and many more.

Waverley Software

Waverley Software is another big name in the list of software testing companies in Vietnam. This brand was started in 1992 in the US, and then reached out to the world through the expansion in many countries, namely Vietnam.

In Vietnam’s market, Waverly Software stands out as a top-quality QA company, providing all kinds of testing services. Waverley’s quality assurance and software testing services help companies around the world build

uality products. They conduct QA audits, provide standalone software QA, manual testing, and test automation services using agile testing methodology. At Waverley, they design their own testing tools; provide various types of software testing; write test documentation including test plans, checklists and test cases; monitor quality metrics and conduct data analytics. Their office in Ho Chi Minh City hosts some of South East Asia’s top software testers. Waverley Software conducts training programs for technology graduates on a regular basis, which allows them to rapidly scale their clients’ teams with trained talents for a smooth testing process.

Axon Active

Axon Active is the last name in the top 10 software testing companies in Vietnam. Axon Active’s offshore testing center not only provides regular offshore software testing services but also works towards becoming a trusted consulting partner. They aims to help design a strategic software testing process for the clients’ business and advice suitable software testing solutions that improve your business efficiency and performance, helping you achieve long-term objectives.

A quick comparison among the top 10 software testing companies in Vietnam

Company Hourly rate Employees Founded Year Main testing services
Lotus Quality Assurance < $25 / hr 248 2016 – Web & Moblie App Testing testing

– Embbeded Software Testing

– Automation Testing

– Integration Testing

– API Testing

KMS Solutions, Inc. Undisclosed 50 – 249 2009 – Test Automation

– API Testing

– Mobile Testing

FPT Software < $25 / hr 10,000+ 1988 – Web & Moblie App Testing testing

– Embedded product testing

– Cloud testing

– Inter-operability (IoP) testing

CO-WELL ASIA 1,000 – 9,999 $50,000+ 2011 – Web App Testing

– Mobile App Testing

– Data Migration Testing

– Testing tools & Project management tools

Logi gear Undisclosed 50 – 249 1994 – Web & Mobile Testing

– Test Automation

– API Testing

– Localization Testing

– Games & IoT Testing

MeU Solutions INC < $25 / hr 50 – 249 2016 – Shift-Right Testing

– Effectively Managed Testing

– Automation Sign-On Package

TMA Solution < $25 / hr 1,000 – 9,999 1997 – Full Product Verification

– Web & Mobile App Testing

– Test Automation

SHIFT ASIA < $25 / hr 50 – 249 2016 – Web & Mobile App Testing

– Vulnerability Test

Axon Active Undisclosed 250 – 999 2008 – Web & Mobile App Testing
Waverley Software $25 – $49 / hr 250 – 999 1992 – Web & Mobile App Testing

Conclusion

Vietnam has the potential to become a new software testing outsourcing hub of Asia. With the Introduction of top 10 Software Testing Company in Vietnam, we hope you can find the best service provider for your testing projects. If you are small or medium-sized company looking for top-notch software testing companies in Vietnam, you can contact Lotus Quality Assurance’s expert and let us know what we can help you with!

Manual Testing

Ultimate Guide for Managing IT Outsourcing Projects

IT Outsourcing is the way to go for many projects and many companies worldwide. As the information technology industry progresses and thrives, the fostering of digital transformation is on the rise, even for companies that have no strategic core of technology development. 

Whether it is an enterprise or a startup, IT Outsourcing can be the tactical approach for prospects and enhancement, not to mention the cost-barrier to be lowered when implementing this.

However, as if managing complex technology projects wasn’t difficult enough, IT outsourcing can be a loose screw in your overall IT operations if the management methods go off the rails.

In fact, it can create numerous stresses that you have never experienced, causing malfunctions and underperformance when using an external team.

Interesting enough, it is normally the lack of communication, strategic analysis and management skills that derail the project, not the technical competence of the IT Outsourcing providers. Indeed, the most important and primary aspect in managing outsourced projects lies within how to meld diverse organizations into a cohesive unit. To do this, you might want to follow these 9 strategic guides for a cost-effective and cohesive operation when working with IT Outsourcing companies.

 

Identify what to outsource

The picture of outsourcing is not as simple as you might think. In fact, the adoption and implementation of hiring someone outside of your organization require a thorough examination and assessment of what to outsource to ensure minimal cost and strict security.

What should always be kept in your mind is the ultimate goal of outsourcing, which is the cost to be reduced. The question here is, which operations and systems can be outsourced without damaging the business’s operations and core strategic services.

Identify what to Outsource

Identify what to Outsource

 

To do this, you should divide your operation into 2, one of which is a commodity system and the other is a strategic system. By stating the “commodity”, we meant the activities that keep you running but do not necessarily differentiate you from other competitors in the market.

By dividing your business activities accordingly, you can have a clearer look at which activities can be outsourced to a supplier with a reasonable price and which cannot be entrusted to outsiders. 

 

Choose your supplier

One special feature of IT outsourcing is the length of the contract. Normally, the outsourcing contract in other sectors could last for years, while in the IT industry, the average contract duration is 2 years. 

The reason for such a short contract time is the unprecedented and unpredictable changes in the industry, not to mention the ever-growing amount of new approaches and technologies. Many companies might want to change the terms and requirements in the contract to adapt to new features of the industry, and this is inevitable.

When choosing your supplier, another thing to take into serious consideration is to minimize the power of suppliers by soliciting separate bids for each service. By doing this, you have already minimized the risks of complete dependence on the suppliers.

On the other hand, one should not automatically assume that a supplier would outperform their own IT department. Instead, the in-house department should be allowed to compete with the outsourcing team to institute the best practices.

To constructively choose the right IT Outsourcing supplier, your business should form a team consisting of mostly IT professionals to review the proposed bidding for each contract. Their deep technical expertise, together with a clear understanding of the company’s goal, can keep an objective eye on the service, benefiting the business operations.

 

Clarify your business goals

The clarification of your core value proposition and business goals does not necessarily stay at the top of your priority list, but it is a must for smoother and more effective collaboration between you and your outsourcer.

This does not entail endless and lengthy training sessions and documentation exchange. In fact, the essence of this is to share your most important features and elements of your business such as business process, business model and your people. 

Clarify your business goals

Clarify your business goals

 

Once your business goals have been clarified to the outsourcer, they will have more information to adapt and align their approach in accordance with your business goals. To achieve this, a mutual understanding between two parties can help a great deal to create more value, both for your business and the outsourcing company.

For the case of IT Outsourcing, you need paramount consideration of how to define your business and software concept. The questions of what it can do, what target audience and how efficient you want it to be have to be answered right at the beginning of the project. Being on the same page about mutual interests and values can create a strong partnership, which can be of great use in the time coming. 

 

Make sure everyone’s working from the same playbook

Being cognitive is very much advantageous to your business when you want to adopt IT Outsourcing, but it does not simply mean the alignment in business values, business goals or anything so large-scale like that.

In fact, it is about the resonation in how to work, process, test and deliver. One way to ensure the well-designed and robust workflow of the two parties is to create a playbook that contains step-by-step instructions.

This method has long been in use in some giants of the IT industry when outsourcing. With a detailed hand-book, all information compiled can facilitate consistent application of your requirements. 

With this hand-book, the majority of information is the background and the technical material that could help them in further streamlining and managing the project.

During your work of outsourcing your projects, you might encounter IT Outsourcing companies from different parts of the world, and they might not be speaking English. 

Hence, besides the written documentation and requirements, preparing wireframes, annotated diagrams and other visual aids is also recommended. With your needs clearly conveyed through specific notes, the outsourcer has a higher chance of getting what you want.

 

Work effectively with the time-zone

Assuming that you’re working with an offshore IT Outsourcing service provider from Vietnam, while you’re in America. In this case, working in different time zones can cause much delay and inconvenience. To deal with this, you should be cognizant with the time difference, hence scheduling meetings that suit both parties.

Pay attention to the time zone

Pay attention to the time zone

 

By doing this, it not only helps you save time, it also shows your concern about your partner, through which you can build a level of trust and motivation for both parties to work harder. 

To make this work, you can take the following as an example. If you have partnered with an IT Outsourcing company in Vietnam, which is 11 hours ahead of the East Coast of the United States, you can send them something at the end of your business day, they can work on it while you are sleeping and have it back to you at the start of the next business day.

 

Build business communication

“Communication is the key.” With communication, a mutual understanding is formed with bells and whistles of the dos and don’ts in the projects.

Alongside the overall message to be delivered during the project, you also have to ensure the understanding over the project and the work required from every team member. 

You have to make sure that every team member has a clearly defined workload for the day, and understands their purpose of the project. Here’s how to do this:

  • Daily calls with the team or at least 2-3 times per week. 
  • Have a team of business analysts (BA) or a project manager (PM) to ensure that every stage of the software development goes smoothly. 
  • Regular but short meetings which prevent exhaustion with long discussions and get regular updates.
  • Involve a tracking mechanism (aka metrics) for measuring the team’s productivity and quality.

 

Use project management software

On a small scale, management software may not be the most necessary. In contrast, a large-scale operation would benefit your business the most if you use a collaborative platform to manage projects. 

In this platform, instead of staff keeping track of their own workflow, tasks and schedule in an unorganized manner, they can follow their work, time management, and task progress, in tune with their visualize colleagues

Use management software

 

In other words, this platform is like a gathering place which keeps all the records of one’s work, allowing users to accomplish more without getting distracted. 

When choosing a platform for your project, you should pay attention to the built-in extension and other broadening functionalities to find the most suitable one. 

For projects with sensitive security terms, some might find a customized or in-house built tool is more suitable. 

 

Adopt software development methodologies

There are many software development methodologies that you can make use of, the most famous of which is the Agile and Scrum method. These allow the outsourcing team to work under unification and collaboration. The feature of continuous integration and continuous delivery helps boost the speed of projects’ time to market. 

These also ensure flexibility, constant reiterations and close supervision upon the outsourcing team, entailing full control over the operation and activities.   

 

Sync up regularly

To effectively speed up and ensure the work of outsourcing, agreement on the sync-up schedule and reports should be made.

It can be done on a regular daily basis, or even weekly to ensure the time frame and outcome, especially if your outsourced team is in another time zone.”

“Effective communication, especially with new or off-site employees, is key to creating a more efficient, productive and profitable project,” says Handy. “Whether you are using Google Chat or Slack, keeping all project communication in one central location will increase accountability and allow all team members to communicate in real time.”

Operating an IT Outsourcing project in tune with your business culture that can ensure efficiency and productivity is tricky. With strategic approaches and detailed checklists of the dos and don’ts, you can easily lower the cost-barrier with IT Outsourcing providers. 

 

Don’t want to bother yourself with the trivial problems of IT Outsourcing? Contact LQA now for standard and scrupulous IT Outsourcing services.

Data AnnotationLQA News

IT Outsourcing Trends: To surge in 2022

The world has witnessed unprecedented growth in the information technology market and IT outsourcing trend, which can be seen in almost every aspect of our daily lives. With its share in the “market pie” remaining with a steady rate prior to the Covid-19 pandemic, the year of 2022 will mark a new milestone in the IT field in general and in IT Outsourcing in particular.

Why IT Outsourcing Trend?

IT Outsourcing is a service that has long been on the market with a relatively steady growth rate. As in the IT Services Outsourcing Market Size, Industry Report, 2020-2027 of Grand View Research, the global IT services outsourcing market is projected to grow at USD 520.74 billion in 2019. The annual growth rate (CAGR) from the phase from 2020 to 2027 is expected to be 7.7%.

Taking advantage of the shifting market

For a minor field in Information Technology, IT Outsourcing Service shows potential, but this growth rate was not that dramatic for us to call IT Outsourcing a flagship point.

However, with the world’s economy brought into a sudden and screeching halt due to the pandemic, many giants in business have shifted their focus to virtual/digital engagement with their clients. 

Surging from the uncharted waters, these businesses have proven the viability and possibility of how digital transformation can save a fortune, or perhaps even bring their names to the top of the chain.

IT outsourcing trend

IT outsourcing trend

Learning from the big names on the market, many other businesses, from big fish to local store owners, all want to apply the technology advances in their operations. To these businesses, digital transformation is the crossing bridge to bring customers and their services closer, especially under the influence of the pandemic in which people prefer virtual interactions.

Take Amazon and Shopify as examples, we can see that the application of e-commerce platforms was spiking in the first half of 2020. These platforms, of course, aim at selling, while their approach is through applications and software. Amazon, or Shopify, has its own in-house development and QA team. But for mid-sized or small-sized companies, they just can’t afford the HR and operation costs. Under this circumstance, the industry is anticipated to witness substantial demand for IT operations so as to allow companies to focus on their core tasks and reduce operating costs.

Parallel to the core tasks, the marginalized tasks also play an increasingly important role in businesses that are planning to foster digital transformation. 

Since the businesses wanting to employ digital transformation have no foundation or background knowledge over information technology, the IT Outsourcing market is progressing owing to the ever-increasing demand for consultancy.

The talking numbers

As the pandemic continues to put a strain on the global economy, many businesses plan to transition to remote work and online customer engagement and order fulfilment. In order to cope with this new approach, they increase spending on clouds, especially software as a service.

Financial cuts in the circumstance of the pandemic are a must, but the reduction in IT Outsourcing has eased from $83 billion in the spring to $31 billion at the end of 2020, signaling the growth in the global IT spending.

IT outsourcing trend

IT outsourcing trend

Worldwide IT spending is projected to total $4.5 trillion in 2022, according to Gartner’s forecast, growing by 3% compared to 2021, despite that people tend to cutback spending on PCs, tablets and printers by consumers 

As in the first phases of the pandemic in 2020, every aspect of the IT service was declining, but it began to take the initial steps for a huge growth in the years coming. For example, after contracting 4.6% in 2020 to $490 billion, worldwide IT spending on consulting and implementation services are predicted to experience a 4.5% CAGR through 2024. While worldwide spending on IT-centric managed services, infrastructure, and application support, which decreased 1.1% in 2020 to $475 billion, will see a CAGR of 5.3% through 2024. 

What companies want from their IT outsourcing providers

Pre-pandemic, the main focus for IT outsourcing providers was narrowly on specific services such as helpdesk, infrastructure, storage, network monitoring and network management. 

Post-pandemic, with the preferred solutions for digital transformation stay on top in almost every business, the IT outsourcing services are demanded to leverage and innovate to cope with the urgent needs for a wider range of requirements.

Subsequently, the expected outcome for this whole IT outsourcing service is cost avoidance. To achieve this, IT outsourcing providers are to fulfil the needs for:

1. AI and Automation

The employment of 4.0 Technology is developing with the pace that we’ve never seen before, leading to an upsurge in the need for human resources and infrastructure. Thousands of applications pilot every day, each with many features that require timid, tedious work of coding, testing and maintenance.

To this point, businesses who want to be ahead of the curve have to take advantage of being the pioneer, meaning they have to be the fastest and the most productive. Instead of the traditional way of expanding the team with experts in the field (which can be quite costly), many of the business owners decide to go for a cost-effective approach, AI and automation.

Artificial intelligence is among significant fields making up IT outsourcing trend.

Artificial intelligence is among significant fields making up IT outsourcing trend.

The fascinating idea of AI – a non-human machine that can interact with people is on the rise. But the real benefit of this is to reduce HR and operational costs. For example, before assigning a customer to a human customer service officer, the system has a chatbot to answer and interact with them. Only when the bot cannot figure out the requirement and how to fulfil it do they transfer the customer to a CS. With the bot work regardless of time, the business can save a fortune on the cost for a CS team.

2. Growth of the Cloud Services

On-premise storage for data management has shown weakness and limitations, hence the IT outsourcing trend in shifting to cloud services. 

Alongside the current worth of cloud computing reaching the hallmark of $180 billion worldwide is the market growth by 24% of PaaS, SaaS, and IaaS sections. In two years’ time, cloud computing service is predicted to soar to over $623.3 billion. 

One of the reasons why cloud computing is on the rise is the better protection of data. Moreover, it also ensures faster data operations and the ability to modernize business processes.

3. 5G

5G wireless technology is meant to deliver higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity, increased availability, and a more uniform user experience to more users. Higher performance and improved efficiency empower new user experiences and connect new industries. – Qualcomm

With the employment of 5G in almost every aspect of the IT world, it speeds up the adoption of reliability, low latency and larger network capacity. Alongside its emerging deployment in major aspects such as medtech or Internet of Things, 5G also plays an important role in the development of AI implementation.

For example, as the Covid-19 pandemic took its toll on the world, some 5G-based applications have already made their way into medtech, especially in the adoption of telehealth and remote monitoring. All of the wireless technology, powered by 5G, have benefited the healthcare staff with utmost convenience.

For the part of AI implementation, 5G is pervasive in domains such as autonomous driving, virtual reality and augmented reality. With higher connection density and the ability to handle an immense number of connected devices at the same time, 5G comes to the forefront as the pioneering factor for both cost avoidance and service enhancement.

4. Cybersecurity

There’s no denying that information technology advances are developing with upsoar rate, resulting in the ever-growing number of service end-users. Larger number of users equals larger threat of cybersecurity. 

To have a screw loose in the cybersecurity is to bring threats to the system, but to recruit a full-stack IT security engineer is no easy task. Instead of having an in-house staff who works full-time, businesses are leaning towards IT outsourcing. They often need:

  • Monitor your environment 24/7
  • Thorough security staff training
  • Security strategy
  • Security architecture

One report from Allied Market Research estimates the market to reach nearly $41 billion by 2022, based on a 16.6% compound annual growth rate between 2016 and 2022.

5. Remote Work Statistics

According to Weforum, “The number of days US employees spend working from home increased from 1.58 per week in January 2021 to 2.37 in June 2022”, as the result of Covid-19. The IT sector, among many other sectors, has witnessed the dramatic shift to remote work, marking a new IT Outsourcing trend in the IT outsourcing market.

Working remotely is not new, especially under the specific traits of how IT staff can work. However, the rate is increasing with soaring popularity.

A report by Avasant shows that middle-sized tech companies have been the largest contributors to the growth of the IT outsourcing industry in 2020.

It’s also declared that the average outsourcing for midsize companies went from 9.1% to 11.8%. So while some tech businesses increased their IT budgets on the brink of the pandemic, the rest continued to work with their nearshore and offshore IT outsourcing partners to reduce development costs.

Delve deeper into other technology trends and industry movement.

Find what you’ve been looking for? LQA to provides 24/7 consultancy for your support. Contact us now!

Do you want to take advantages of the current IT Outsourcing trend? Come and contact LQA for further details: