LTS QA

Outsourcing automation testing is a popular choice among businesses who want to save cost and time in their testing process, but not every one of them knows how to successfully choose an automation testing services provider. To do this, you need to be aware of many aspects, ranging from requirement clarification, technical skills required, etc. Let’s find out more about the actions you should take to find an automation testing services provider in this article.

 

1. Clarify overall requirements

Always define the overall requirements of your project before choosing any service provider. You and your business need to well understand what you expect from the outsourced projects, both in terms of the technical aspects and expenditure to devise a detailed plan for your operations.

 

Goals and objectives

What businesses most expect from automation testing services can be cost reduction, faster time to market or the need for experts in automation testing. Define which is your priority and you can proceed to the next steps. Based on the information about this, you can find the vendors that can meet your particular needs.

 

 

Kind of testing

Automation testing is not a one-size-fits-all solution for your testing process. As automation testing can only take care of some particular kinds of testing, there are scenarios in which your products definitely need manual testings. In other words, there is a variety of what you can test with automation testing, and you need to consider them carefully before starting the testing activities.

For example, you can implement automation in functional testing, unit testing, integration testing, smoke testing, non-functional testing, performance testing, regression testing, etc. But for Adhoc testing, user acceptance testing, etc., it is vital you carry out manual testing.

Read more: Automation testing vs. Manual testing

 

Scope of work

You can outsource your whole testing department, or just some functions of your project. With the scope of work clear in mind, you can then form a checklist of what specific features need to be outlined.

 

2. Have a checklist of technical skills in automation testing services

With automation testing in general, there are plenty of testing tools and programming languages to be implemented. But for an outsourced testing project, you need to stay consistent with the choice of the testing tools.

 

 

For each test objective or approach, there are different automation testing tools, so you just can’t grab any automation software tester to join your team. From the initial decision for the testing tool, you will have to find the test personnel who have the technical knowledge and experience in the following criteria:

• The programming languages required in that tool (Python, Javascript, C#, etc.)
• The supported platforms and reporting functionality of the tool (iOS, Android, etc.)
• Script maintenance and reusability

Read more: Interview questions for software testers

 

3. Know your desired ROI (How much time, effort and money can be saved)

For automation testing projects, the most frequent reason for doing this is to get a better ROI (return of investment). The cost for setting up an automation testing team and writing test cases, test scripts may take a much longer time than that of a manual testing project, but the long-term outcomes will help the team save better.

 

 

Since this is such an important and beneficial thing for businesses to pursue, they also need to be more careful when calculating the ROI. From the metrics of how much time the project will work on, how many people need to be on the project, you ask the service provider to give a wrap of the overall ROI you can gain from the project, and then choose the vendor with the most promising numbers.

 

4. Clarify the expected speed of regression tests

When implementing automation testing, one benefit you can gain from it is the testing speed. Automation testing allows you to shorten your testing time in some particular testing types, say regression testing, as one month’s work can be done within just more than a week. Knowing this, you also need to work out the expected time to market for your project, hence the testing timeframe is indicated.

 

 

With the attention to the speed of regression tests, there are some particular things you can require from your vendor to achieve it:

• The use of test management software
• The implementation of the test schedule
• The technical measures to ensure consistent speed

 

5. Clarify the cost (Salary & Benefit, Tool cost, Maintenance cost)

Hiring an external party to deliver automation testing may be costly. Although the overall price for testing is very little compared to the development cost, automation testing is another spectrum as the job requires knowledge of certain programming languages. In terms of costs, you need to consider the following things:

 

Salary & benefit

Be aware of the average salary and benefits for automation test engineers both from your region and from other parts of the world. From this information, you can decide which country you want to hire the automation testing services from and the scope of price for your project.

 

Cost for automation tool

For automation testing, you can either choose the open-sourced tool or a commercial tool. Each has its pros and cons as follows:

• For open-sourced tools, you don’t have to pay for anything when working with them, but you are more prone to security and maintenance risks.
• For commercial tools, it is very costly for you to use them, but after all, you can get full support from the tool developer and better security measures.

 

Maintenance cost

One major problem with automation testing, in general, is the maintenance cost. If there are any changes in the developing process, the automation code for testing just might not work, causing the test team to find and fix the code all over again. This maintenance process may take up hours or even days to detect the changes and fix the code, hence the cost for maintenance is also another thing you need to note on your contract.

 

 

6. Seek you automation testing services with Lotus QA

Lotus QA has the expertise and experience with automation testing services in many domains such as retail, food and beverage, healthcare, etc., making us one trustworthy and professional service provider for businesses wanting to implement automation testing. When working with us, you will get access to:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more support with automation testing services:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

A successful software QA outsourcing project requires not only a thorough understanding of your objectives but also in-depth knowledge of the testing market around the world. In this article, let’s find out more about the top countries for software quality assurance services to choose the most suitable destination for your outsourced test center.

 

A Quick Review of Top Countries for Software quality assurance services

To make a favorable destination for outsourcing software quality assurance services, it takes the compilation of many features, including the average salary, Education in IT, Policies for foreign clients, the current number of QA engineers and technical skills. Take a look at this simplified table to gain an overview of the countries with the top software quality assurance services.

 

	Average yearly salary	Number of annual IT graduates	Focused segments of software testing
India	$4,334	1,500,000 (engineering and technology)	AI for automation Automation testing End-to-end testing Cloud Testing
Vietnam	$7,631	50,000	Application testing Automation testing Manual testing API testing Full Cycle testing
The U.S.	$75,242	2,170,000	Application testing Cloud testing IoT testing Security testing DevOps testing AI testing
Ukraine	$8,000	130,000	Full Cycle testing API testing Agile testing Automation testing Game testing
Poland	$17,148	98,250	Manual Test Design and Execution Automated Testing Test Automation Framework Design Functional Testing Load & Performance Testing End-to-End Software Testing API Testing
The Philippines	$8,724	171,960	Application testing Automation testing Manual testing

 

1. India

Currently, India reigns as the most renowned destination for software testing outsourcing in particular. The deciding factor making India the top software quality assurance services country is the reasonable costs for hiring a software tester. With a large pool of low-cost software test engineers, India offers the lowest price for testing services.

In terms of technology, test engineers from India tend to go for the latest and upcoming technical features. In fact, TopCoder has rated India as the 10th most advanced country in terms of Programming skill rankings across the popular outsourcing locations.

 

Software quality assurance services in India

According to research from Deloitte, in terms of governmental policies, India also favors foreign investors, especially in the technology sector. Moreover, the longtime experience in delivering IT services and the undeniable reputation of India in the global IT market have led the government to offer incentives in the best way they can. Besides the policies for the growth of technology in general, India has always boosted education in technology with multiple incentives and many more technology institutions. Such supports from the government has granted India the opportunity to thrive with the largest talent pool.

Also read: Essential QA Metrics to Navigate Software Success

2. Vietnam

Vietnam is the “rising star” in the global software quality assurance services market. Although Vietnam has only gained its reputation recently, the country turns out to be a small but vibrant destination for top-quality software testing services. Every year, there are about 50,000 tech junior graduates from technology institutes, providing an abundant source for Vietnam’s talent pool. About 20% of these graduates will work in the software testing industry.

 

 

What’s so special about the testing services from Vietnamese vendors is the high-quality human resources. According to the A.T. Kearney GSLI, from the early education on Information Technology to the resource availability and financial attractiveness, Vietnam always works towards to best quality in our IT workforce. In this chart, Vietnam ranks alongside India and The Philippines – two popular IT Outsourcing countries. Plus, Tholons Global Innovation COUNTRY INDEX – 2020 ranked Vietnam in the 9th place for talent, skill and quality, proving the country’s capability to ensure high-quality testing services and catch up with the latest testing trends.

The workforce for software testing in Vietnam is well-trained of the required skills in QA processes. For example, the automation testers in Vietnam will sure know the automation tools and frameworks such as Selenium, Appium, Cypress, Ranorex, Eggplant, Katalon, etc.

In terms of government policies, there have been some decisions and laws to protect intellectual property development and cybersecurity, all of which are of great benefit to businesses planning to outsource their software quality assurance services in Vietnam.

Read more: Why you should choose Vietnam as your IT Outsourcing destination

 

3. The U.S.

Despite the rising positions of many other test hubs in the world, the U.S. remains a trustworthy destination for outsourcing testing services. Among tech nations, the U.S. has always been one of the leading places for the most ground-breaking technologies. The application of the latest technologies in the U.S. is the most advanced. Unconsciously, the work quality in the U.S is the standard for every other country to follow as this country has a high level of professionalism.

 

When working with software testing vendors from the U.S., the obvious benefit for you is the language. Since the U.S. has a wide variety of cultures, it is very easy for you to get people with the same cultural background as yours.

Also, America is the home to many famous software testing outsourcing companies in the world, namely Mindful QA, ScienceSoft, QA Mentor, etc. These companies have already made their names in the global testing market, and are trusted destinations for business from all around the world.

 

4. Ukraine

Information Technology is one of the key strategic industries in Ukraine. The value of Ukrainian software outsourcing exceeded $5B in 2020. Also, Ukraine was named the “Offshoring Destination of the Year” by Global Sourcing Association (GSA) in 2017 and ranks 20th the GSLI.

 

According to a popular vendor in Ukraine, the country has more than 1,600 IT service providers, and about 90% of them offer testing services. What’s more, 24% of IT specialists in Ukraine are QA/testers, and 19% of them have 7+ years of experience. There are a little over 48,000 QA experts, and around 16,000 ICT graduates enter the market annually.

The country organizes a wide range of QA conferences such as BAQ Conference, QA Fest, Security Testing Marathon, IT Weekend Lviv: Software Testing & Big Data, etc.

 

5. Poland

The country’s IT services market reached $4.6B in 2019. Around 32% of Polish IT experts work for IT outsourcing (others are working for BPO and GBS companies). Around 29,000 QA professionals are involved in the IT sector in Poland. There are also 500+ IT companies that offer outsourced software testing services.

 

 

Moreover, Poland was ranked 15th in Tholons’ Top 100 Outsourcing Destinations. Poland was also listed 16th in the world for English skills in the EF English Proficiency Index.

 

6. The Philippines

The Philippines is one of the biggest names for IT Outsourcing and software quality assurance services in Southeast Asia. The BPO and outsourcing industry, in general, has been in The Philippines since the mid-1990s, making this country a favorable and professional environment for IT outsourcing operations.

 

 

Besides the fairly reasonable price for the high-quality work, The Philippines can also provide you with the following:

• Effective communication as English is one of the national languages in the country. Almost every tech engineer in The Philippines can speak fluent English. This also leads to cultural fit and compatibility with western countries, bridging the gap in the communication process.
• Famous IT Outsourcing destination with favorable investment policies. Since The Philippines has been in the market longer than any Southeast Asia country, it has long developed a friendly environment for foreign companies to cooperate with domestic IT service providers.
• At present, Outsourcing companies in the Philippines employ more than 2 million people. Therefore, you will have access to a very large talent pool.

 

 

Consult IT outsourcing Strategy with Lotus QA

Lotus QA has the expertise and experience with testing services in many domains such as retail, food and beverage, healthcare, etc., making us one trustworthy and professional service provider for businesses wanting to implement testing. When working with us, you will get access to:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more support with testing services:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

Software QA Outsourcing has been a feasible solution for elevated QA outcomes, but it also received controversial opinions from many businesses. To gain a proper understanding of this matter and decide the trajectory for your companies, it is advisable that you acknowledge the following pros and cons of software QA Outsourcing.

 

Advantages of Software QA Outsourcing

IT Outsourcing in general and Software QA Outsourcing, in particular, have some significant advantages to bring about for your business if they are applied properly and orderly. These advantages include:

 

1. Cost-effectiveness

The financial impact always has paramount importance to the assessment of one successful software testing project. Regularly, after the software development process or software launch, business owners test software functions to ensure the highest quality. By outsourcing your QA processes, your business can avoid making major investments in infrastructure, software and personnel. But simultaneously, you are spoilt for choices with many outsourcing QA vendors competing over you.

 

 

Besides the differences in salary range between building an in-house software testing team and hiring an external QA team (which can be 31 – 33%, according to a report from ISO), software QA outsourcing can also help you reduce infrastructure costs and increase testing expertise.

 

2. Time-Saving

Instead of investing a huge amount of money for a long time with the hope to gain something back from your investments, you can start your testing project right away with an outsourced QA team.

This QA outsourced team has already had what it takes to have a fully functioning and experienced QA staff to work on your project. No additional time will be needed for training, onboarding, nurturing staff, as these are all taken care of by the vendors.

 

 

Moreover, the outsourced QA team will have the resources to fill in the positions of QA experts, helping your business have the experience and expertise to speed up the testing process. With such speed, your development life cycle is shortened, hence the faster time-to-market. Needless to say, faster time-to-market can bring you numerous other advantages such as the edge of competition, improved margins, etc. to your business.

 

3. Test Expertise

Expertise is perhaps one of the most important features that one business leader seeks when working with QA outsourcing vendors. With digital transformation acting as the major drive for businesses to change, the need for significant technical expertise is higher than ever. Even for a non-tech company, technology is still an imperative part for them to evolve and adapt to the tech-infused world.

 

 

But getting access to the testing expertise is not easy at all. Especially for medium-sized and small-sized businesses, their reputation falls short to attract talent, plus the limited resources. For a technical project, or a testing project in this case to succeed, a viable option is to get the expertise through an outsourced team. This outsourced team not only hires you the senior-level staff but also helps you gain subject-matter expertise of any kind. You can choose from a variety of manual testers, automation testers, test leaders, test managers, etc.

 

4. Flexibility

Outsource software testing offers you the benefit of a fast team scaling and quick adaptation to project changes. Put it simply, an outsourced QA team can be scaled upon requirements within a short amount of time.

Whether you want to scale up or down, the vendors can still adjust the team members that you want in no time. In case of changes in business trajectory or testing objectives, an outsourced team can also quickly adapt to your requirements in terms of technical skills.

To look further into this, you can consider more ways to maximize your flexibility in this detailed article from HBR.

 

Disadvantages of Software QA Outsourcing

Despite some of the major benefits of software QA outsourcing, there are still big bottlenecks that you need to gain clarity of to avoid the failure of outsourcing testing functions.

 

1. Low Security and Confidentiality

The issue of low security and confidentiality has always been the biggest problem that one business has to deal with when outsourcing their QA functions. Even for the most secured system, cybersecurity attacks can always find multiple loopholes to illegally exploit. And this risk is even heightened when you outsource your testing processes to an external party.

 

 

To be more specific, you share your source codes, customer data, reference models and workflows with the outsourced team. Without proper documentation and preparation for potential security risks, you are at greater risk of being copied, plagiarised and leaked.

Of course, this case only happens when you accidentally partner up with shady vendors, but the risk of low security and low confidentiality is still there. The one viable solution for this may be signing an NDA or reviewing the security processes before starting the project.

 

2. Lack of control

When you outsource your testing project to a third party, you are effectively signing over management control and decision-making to that party. Even though you receive the reports from the project manager or the team leader, you are still blind-sided to some extent.

There are still things unseen, words unheard and actions unsupervised. This lack of control can derail the whole project and waste your time if you don’t have the timely and actionable information for fix-up whenever problems come up.

To fix this, you need to come for those vendors that have a clear communication and working process in which daily and weekly reports are carefully delivered. In these reports, a clear checklist of what to be included is a must so that you can have clarity over your project. Meeting schedules, video-conferencing are also very useful and direct ways for communication and control.

 

3. Challenges with remote work communication

Remote work communication is inevitable when you outsource your IT functions, and it can create many communication challenges. In many cases, you even have to contact an overseas team, causing many additional problems. These issues that remote teams may stumble on include:

• Limited direct and face-to-face communication
• Different timezone and cultural traits (for those offshore testing centers)
• Technical limitations such as poor internet and lack of a common communication tool
• Late replies due to lack of physical engagement

 

 

With these problems greatly impacting the quality of a outsource testing center, businesses now need to take serious actions to improve their remote communication to ensure a smooth workflow.

However, for some businesses that are new to all this outsourcing thing, they tend to lack awareness and preparation for the communication process. Without a proper one, the vendor and the client are prone to failure and isolation, which are the last things you want from an outsourced testing project.

On how to deal with the aforementioned problems, Lotus QA recommends you follow the guide for Remote Work Communication Best Practices, which included the strategic features to cover for effective communication.

 

QA Outsourcing with Lotus QA

By partnering with Lotus QA, we strive for the enhancement of the benefits you can get from QA outsourcing and the minimization of the potential risks. At Lotus QA, we have a well-written testing process and communication process to put you through smooth and effortless operations and simultaneously give you close management of your project.

 

 

Lotus QA with one of our focuses on quality assurance can provide you with the best outsource software testing service. At Lotus QA, we can ensure you of:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more guidance on this:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

Software QA Outsourcing can be a great enabler for the success of your tech products or your digital transformation journey. However, if not done properly, it can cause malfunctions and derail your project to failure. So here are some do’s and don’ts for you when doing businesses with software QA companies.

 

What you should do with Software QA Outsourcing

1. Define your objectives and testing scopes

The first and foremost thing you need for a successful software QA outsourcing project is to define what you want from this operation. For example, some companies prioritize overall cost reduction when they outsource their QA functions, some emphasize the QA experts that they get to work with. For different business objectives there come different objectives for your QA outsourcing project. You should know this beforehand to look for the vendors that can offer you what you want.

 

 

When you’re done with the ultimate goal for outsourcing, you go for the testing scopes. It can be the whole testing department, a product line, a single product, a product release or just a function. Knowing this kind of information can help you ramp up preparations for outsourcing planning and have timely and actionable steps to further execute the software QA outsourcing project.

 

2. Have a security system for software testing

At any time and in any situation, no matter what the scope of your business is, always remain vigilant, especially when you outsource your project/product for an external party to test.

The current situation of the global IT market has raised many concerns about security threats its consequences and these heightened risks are even bigger when you outsource your IT functions. To prevent the severe strains on security operations and prepare for your process, one thing you need to do with the vendor is to review the security process and determine what gap may exist. Risk prevention and necessary acts need to be prepared for any threats in the future.

 

 

Ideally, you should consider vendors which have multiple measures to ensure security, including:

• International standards on how to manage information security such as ISO/IEC 27001
• Physical security layers and biometric authentication
• Legal documents and agreement for legal bound
• Network security with access control, antivirus software, application security, firewalls, VPN encryption, etc.

 

3. Strictly follow test process

The test process is perhaps not the deciding factor for a successful software QA outsourcing project, but without a strictly followed test process, it is very hard to put in place an effective operation.

The test process is like the spine of the whole testing project which keeps everything running smoothly. It not only chops down the whole project into smaller parts for easier management but also offers the overall sense of consistency of your software product.

 

 

With every small step of the testing process being monitored and managed, you and the outsourced team can always have a quick undertaking for any derailing detail.

A test process can be customized flexibly, but once a process is determined, you should always stick to it. For a well-oiled testing project, the process needs to work all the way down to details. For example, “what inputs are expected from you?” and “what outputs do you expect from the vendors?” are the questions to be answered. These kinds of information will clear the fog and make your software QA outsourcing operation easier than ever.

Read more: 7 Tips for Effective IT Outsourcing Management

 

What you should not do

1. Let the price decide

For some companies, the price reduction is their priority. But don’t let the price be the sole reason for you to choose a vendor. When choosing a service provider for your business, always bear in mind that the ultimate goal is to get the services with a lower price and equivalent quality.

By saying this, we want to emphasize the balance between the price and the quality. A reasonable offer is a good offer is when you don’t have to compromise the overall quality of your project. If you blindly choose whichever vendor can offer the lowest possible price, the consequences will be severe. These consequences may include:

• Poor-quality services and personnel
• Insufficient infrastructure and resources
• Lack of security and legal assurance

 

 

Of course, you want to choose the most reasonable price offer, but the smart thing to do is to consider other factors as well. These factors can be individual certificates, company certificates, security processes, communication processes, etc.

 

2. Use too many platforms for communication

The concerns over communication and integration between the vendor and the client have been one of the biggest reasons why businesses are reluctant with IT Outsourcing in general. But when you break it down to smaller problems, the most obvious issue lies in the channel for communication. For one party, it might be more convenient to use this platform, but for the other party, it might be a different one.

 

 

The right answer for this is to choose an official channel for any kind of announcements and updates. There have been many cases of poor management when the teams use too many platforms to communicate. One is for the client, one is for the team members, etc. In each platform, there are hundreds more conversations going on, so it will be very hard for you and the vendors to connect under this chaotic situation.

Without setting up a proper communication focal point, not every one of the project can grasp the idea of what’s been going on, resulting in miscommunication and malfunctions.

Read more: Remote work communication in IT projects: Questions answered

 

3. Miss on the test documentation

Once you start your software QA outsourcing process, don’t haste the outsourced team into writing test plans and test cases right away. For a testing project to go smoothly without any hiccup, the first-ever thing you need to prepare is the documentations of whatever is included in your project. The tech specifications, notes, explanations, etc. are to be included.

 

 

Don’t just toss this documentation around. In contrast, it is advisable that you check regularly for the progress and how much they know from the project. From this ground knowledge, you will know their performance in some sense and have corrections whenever the tiniest hiccups appear.

For the vendors, complicated test documentation is never ideal. Instead of going full text, you should also put some infographics, charts, tables in place as visual aids. This can help the outsourced testing team have a deeper and quicker understanding of the project.

 

In conclusion

When doing software QA outsourcing, there are hundreds of mistakes you might make along the way, and the aforementioned do’s and don’ts are the things that Lotus QA has concluded through many testing projects with clients from all over the world.

We hope that with the advice from Lotus QA’s experts and experience, you can successfully apply it to your software testing outsourcing projects and avoid the issues along the way.

 

 

Software Testing Outsourcing with Lotus QA

Lotus QA with one of our focuses on quality assurance can provide you with the best software QA outsourcing service. At Lotus QA, we can ensure you of:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

 

Contact us for more guidance on this:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

Outsourcing software testing can bring you many benefits in terms of cost, flexibility and test expertise, but to choose a reliable software testing company, you have to thoroughly understand your business, alongside in-depth research of the IT outsourcing vendors. In this article, Lotus QA will walk you through the strategic guide to choose the right software QA company for your business.

 

1. Have a clear checklist for the software QA company

Before deciding what software QA company is for you, the foremost thing that you must do is to have a clear checklist of what you want from the vendor. It will be divided into technical and non-tech features. If they can meet these needs, you can proceed to the next step of this guide.

 

 

a. Technical features:

 

The scope of testing

Your scope of testing can be the entire testing department, a product line, a single product, a product release or just a function. By determining what parts of your product that you want to outsource, you have formed the first picture of the QA vendor you want. For instance, if it is just a product release or maintenance release, you know you should go for small or medium-sized vendors for a better price.

 

Testing skills

Another important feature that you must put into consideration is the skills required from QA engineers. Testing skills include technical skills (test planning and test execution, testing tools, programming languages, frameworks, etc.) and domain experiences. With the formation of what skills you need, you have already narrowed down the candidates that can work with you in the testing project.

 

 

Type of testing

What types of testing you want to outsource can be determined by many features. In terms of the quality aspect, you can choose between functional testing and non-functional testing. In terms of testing methods, you can choose between manual and automated. All in all, this varies as you decide which approach you want to apply to your project.

 

Lab facilities

You need to know what kind of facilities are required in your testing project, how many appliances, what platform, what OS, etc. Once these have been decided, you can ask for a test lab from the vendor.

 

Software testing model

The software testing model will determine how you and your outsourced team are gonna work together in the future. The most popular software testing models are:

• The waterfall model, in which the testing process is distributed into separate steps, and the result of one phase works as the input for the next phase in sequence.
• The V model, in which the development and testing activities are carried out side by side
• The agile model which follows iterative and incremental steps
• The spiral model, which includes planning, risk analysis, engineering, and evaluation steps

These testing models give you different advantages and disadvantages. Knowing the right software testing model for you will help you find the right vendor that has experience with the particular model.

Read more: 7 Tips for Effective IT Outsourcing Management

 

b. Non-tech features:

 

Security measures

One more important thing for the sake of software QA outsourcing is the security measures to be applied throughout the project. With a stringent security process and necessary measures, your data and information can be protected from data leaks and breaches. You need to find vendors that have already had a security process but are still willing to make customizations to fit your needs.

 

 

Language and communication method

Communication is another important thing that you need to clarify with the vendors. Since your team will be most likely to work remote (often nearshore or offshore), you need to know what language you want to communicate with the vendors and your preferred communication method. Make sure that you get to sit down and have a real conversation with the outsourced employee to sufficiently know their language ability.

 

Team scaling capability

One objective for you to hire a testing service provider is to build a team quickly. Therefore, you need to figure out how long will it take them to fill the positions you require. Moreover, you also need to see whether they are open to scaling down the team sizes if you plan to change the testing scope.

 

2. Consider vendors that are partnered with prestigious testing institutions

When looking for the right software QA company, you might see many “dazzling” advertisements on what the vendors are capable of. But the thing is, what effectively proves the vendor’s capability is the partnership with prestigious testing institutions and the international-recognized testing certificates.

 

 

The most popular testing organization is perhaps ISTQB – a non-profit destination for software testing companies to earn their recognition. They have a professional standing in the world’s testing industry, giving certifications for the syllabi developed and reviewed by leading testing professionals.

Besides the certifications for individual testers, you should also look for vendors that have engaged in the ISTQB® Partner Program. This program shows the commitment and competency of the whole vendor in software testing only. And you can also check for what kind of testings the vendor is capable of.

 

3. Reference check with vendor’s clients, portfolios and domains

Alongside the certifications for the testing competency, another important feature that requires your attention is the reference check with other clients of the vendors. Read the reviews, testimonials and case studies to know what the vendors can do to you, then you can decide which vendor to go with.

 

 

For clients and case studies, the most direct way to know these is to ask from the vendors. They will always have a well-designed and well-documented kit to provide you with their strongest clients, showing you their skill sets, solutions and strengths. Through these documents, you can have a quick undertaking of what domain they focus on and their experience in different domains.

There are several listing sites that provide you with real testimonials for particular projects. Seeing the vendors’ work from other points of view can give you the overall picture of what each vendor can offer.

 

4. Find the vendors with a clear process

 

Testing process

A testing process comprises of different steps, from requirement analysis, test strategy, test viewpoint environment, test case/test script, test execution to test report. When choosing a software QA company, you need to make sure the vendor you’re considering has these basic steps and that they are committed to following these steps closely.

With a clear understanding of what testing process you may engage in, you will have in mind the level of compatibility between your business and the outsourced testing team.

 

 

Besides all that, you need to know the input from your side and the output from their side to know what you can get after the whole testing process. By staying result-oriented, you will have fewer difficulties when managing the testing process.

 

Communication process

Communication keeps the project running coherently and cohesively. The communication process is a vital feature that contributes to the desired output of the testing process. It’s like a bridge that can connect many steps of the testing process.

 

5. Consider rate cards and biddings from different vendors

You can always request rate cards for hiring the QA engineers from the vendors. To make the best out of this, you can ask from onshore, nearshore and offshore vendors. By doing this, you now can grasp the average price for testing in different parts of the world. This strategy can help you know the price differences among regions and the amount of money you can save when outsourcing.

Through detailed rate cards and biddings, you will know that with a certain price range, what the vendors can offer you, so that you can narrow down the potential service providers for your testing projects.

 

6. Request for a small pilot

Perhaps the most practical strategy for software QA outsourcing is to request a small pilot. With this, you can gain a clear perspective of:

• The practical understanding of how the project goes when outsourcing to a software QA company, including the challenges, the working method and the working process.
• The overall sense of compatibility. This is not necessarily limited to the technical aspects. Indeed, it should focus on the communicative traits, the cultural norms and the integration between teams. Any difficulties can be seen and therefore addressed right away.
• The costs for that small trial to be put in place, hence the overall cost for the whole testing process can be roughly calculated. The outcome of the pilot project will be live evidence of how the team will work in the future. How they comply with the project’s requirements, how well the team members perform, etc. will come clear.

 

 

7. In conclusion

Choosing the right software QA company for a strategic and successful testing project has never been easy. In fact, many companies, no matter big or small, have admitted having many difficulties choosing a suitable vendor for QA operations.

To answer this vexed question, it all came down to the matter of understanding your needs and the testing market, including both the technical and non-tech matters.

 

8. Lotus QA – Top destination for Software QA company

At Lotus QA, these bugging questions will be addressed through a thorough checklist to help you put the pieces into one complete picture of how to choose a software QA company.

 

 

Lotus QA with one of our focuses on quality assurance can provide you with the best outsource software testing service. At Lotus QA, we can ensure you of:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

Contact us for more guidance on this:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

For a software or a product to function smoothly, software testing is of paramount importance, but not any company is capable of having an in-house testing team due to limited resources. Instead, an outsourced software testing appears to be a viable solution. Let’s find out more about the 6 reasons why you should choose software testing outsourcing.

 

1. Cost-effectiveness

Building an in-house software testing is very costly. For example, according to Indeed, the base salary for a software testing engineer in the US is $87.5K per year, with an average cash bonus of $5000. This varies within the country, and it can even reach the point of $152,163 per year, which is a lot.

On the other hand, thanks to geographical pricing, the base salary of nearshore, offshore is 50 to 70% lower than that in the US. For instance, the average salary of a Vietnamese software testing engineer is $650, which is only $7800/year. By choosing a software testing service provider in Vietnam, your company can now reduce the testing cost by a lot.

 

 

As you can see from these statistics, there is a huge gap in the cost range between an in-house testing team and a nearshore/offshore team. With an in-house team, the employer not only has to pay a large amount of money to hire an average software testing engineer but also pays for additional compensations such as cash bonuses, healthcare, annual benefits, etc. And this does not even include the HR operation costs and costs for testing tools, which can add up to thousands of dollars. But with a nearshore/offshore team, you don’t have to worry about these costs.

 

2. Flexibility

Another reason why you should choose software testing outsourcing is the flexibility it offers, including fast team scaling and quick adaptation to project requirements.

 

Fast team scaling

Outsource software testing offers you the benefit of a fast team scaling, as you can ask for a team of 3-5 testers and hire them within just 2 weeks. Whether it is manual testers or automation testers, you can still get the team members that you want in a small amount of time. This is also applied when you want to scale down your team to match your business trajectory.

 

 

Quick adaptation to project requirements

In this ever-changing market and disruptive advances of the IT market, the case of changes in project objectives and requirements is very common, causing headaches for business leaders when they want to switch up. With this change in the test objectives, your in-house team will find it very challenging to adapt due to the demands for new technologies, the use of new tools, etc. In contrast, the outsourced test team can quickly change the personnel and replace them with those of required skills and hence, adapt to project requirements within a few days.

 

3. Faster time-to-market

Time-to-market is one of the most important factors that will impact your product’s efficiency, revenue, market shares and competitiveness. The last thing you want for your project is the delay. But with an in-house team, a delay is very likely to happen because recruiting, training and onboarding process can take up a large amount of time for your business, not to mention the testing process itself.

However, with an outsourced software testing team, the first thing that you will never have to lay hands on are the recruitment process. The vendor will provide you with the perfect candidate that can work on your project right away.

 

 

They will also be responsible for creating and accurately following a timeline that is optimized to suit your own targets and business. Certain measures will be taken to ensure that timeline, and there will be no unnecessary delays, endless searches for the right tools, etc.

 

4. Access to expertise

Software testing outsourcing companies have their own talent pools with many QA experts who have many years of experience working with different testing tools, systems, test environments. They also has what it takes to understand your domain, whether it is healthcare, finance or education to give you strategic advice.

 

 

For IT workers in general and software testers in specific, acquiring and attaining talents of high expertise level is very difficult. This is because, besides the high salary, your company has to have the reputation and additional benefits to recruit one tester with experience and skills, which requires a lot of effort and money.

But with outsourcing, the outsourcing vendor will hand the CVs that include the technology and skillsets you need directly to you, and you will have the benefit of choosing the most suitable candidates.

 

5. Focused operations

Software testing is a vital part of the software development life cycle, but it is not necessarily a core function of your business. By outsourcing software testing activities, your core business operations are now untangled of the recruitment and operational activities for the new testing departments, and you will have more time and focus on your important operations.

 

 

The testing team will be in the good hands of the vendor, who has experience in managing an outsourced testing team. All you have to do is to check regularly on the progress of the testing team and spend time on what can really create the edge of competition for your business.

 

6. Unbiased perspective

When it comes to software testing, cognitively biased perspective is a common issue, leading to biased test analysis, test cases and test execution. Put it simply, an in-house team will know the basic information of the software development process, hence knowing the potential defects coming up. Although this kind of information can help testers detect the most obvious bugs, their point of testing is now drawn to the apparent hypothesis, making them unaware of the alternatives and other defects.

 

 

This is the reason why we need an unbiased perspective from external test experts. Since the product-related information is missing, the testers can dig deep into the documents and have multifaceted perspectives towards the products. Thanks to this, there will be no bugs missing, no in-attentional blindness, no biases in test cases and test execution if handed out carefully.

 

Our final thoughts

Deciding whether you should choose an in-house or outsourced software testing team requires much consideration of many aspects. But if you are leaning towards these features, outsourcing software testing is definitely your answer:

• Cost Savings
• Flexibility in team scaling and project adaptation
• Faster time-to-market
• Large international talent pool with expertise
• Focus on core operations
• Unbiased perspective in testing

 

Software Testing Outsourcing with Lotus QA

Lotus QA with one of our focuses on quality assurance can provide you with the best outsource software testing service. At Lotus QA, we can ensure you of:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development for the most suitable QA staff.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

 

Interested in our software testing outsourcing services? Contact Lotus QA for consultations from test experts:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

Whether you should do IT Outsourcing is still a controversial matter that you just can’t simply decide in a day. However, there are some cases that you should definitely consider outsourcing IT functions for your business.

 

1. Outsourcing IT functions to reduce cost

With IT Outsourcing, it is often recommended that you outsource the functions that are easy to train and easy to specialize in. It not only helps you get the IT talents with proficient skills but also saves you a great deal of money, thanks to geographical pricing.

Due to the impact of Covid-19, the economy’s main focus now is the numbers, the cost saved and the overall profit. As a result, cost reduction is becoming increasingly critical when you choose to outsource your IT operations. According to a survey of Deloitte, 70% of the participants said that their priority in IT Outsourcing in 2022 is to reduce cost. For those who have applied IT Outsourcing, the average they can save with this approach is 40%.

 

 

To be more specific, IT Outsourcing helps you reduce labor costs, recruitment costs, infrastructure costs and operational costs. For example, it would cost you about $157,570 a year, including taxes, to hire a software engineer in the US. But with an outsourcing vendor, the cost drops to $50,000 a year.

 

2. Little technology expertise

According to a survey from Clutch, 26% of companies outsource mostly in the hopes of working with an expert, demonstrating how expertise is a valuable commodity for small businesses.

Many businesses don’t have the time and effort to recruit and maintain IT staff as the technical work is often temporary. Especially for a company with little to no reputation, subject-matter executive recruitment is very difficult because the project may not be attractive enough, or the scope of work is small with no further expansion.

 

 

When you choose to do IT outsourcing functions, you get to access a large talent pool of great experience and expertise. These talents have already received comprehensive training and certifications for professional growth, which can provide you with the touch of an expert’s view. Besides this, you can also use a range of technologies and get assistance whenever you need it.

 

3. Speed up time-to-market

The current pace of the IT market is getting faster and faster. People now demand constant updates of new features, faster releases, etc. To meet these growing demands, software developers have to do something to have a faster time-to-market, and IT Outsourcing is just the answer for this.

 

 

So how can IT Outsourcing speed up time-to-market? Here’s why:

• You can outsource different functions of the IT department at the same time. For example, you can outsource the software development to one vendor, and software testing for another vendor. Since the development and testing process can be done simultaneously, the wait time is shortened, hence faster time to market.
• You don’t have to spend time on training new recruits as the outsourcing vendor has already taken care of this for you.
• You work with experts when you outsource your IT functions. Their experience and proficiency will contribute greatly to the speed of the project.

 

4. Struggle with IT recruitment

IT recruitment has been one of the biggest challenges when you want to build an in-house IT team. The problems that you might stumble upon are:

 

Limited local talent pool

The talent shortage is an alarming issue. According to the Bureau of Labor Statistics in the US alone, by the year 2026, the shortage of IT engineers will be more than 1.2M. So to recruit enough team members, you have to seek the IT talents in other regions, most ideally Asia and Eastern Europe.

 

Too much time and effort to attract talents

An employer has to do a lot of things to impress and hence, attract talents, including employer branding, training programs, benefits, etc. Building these can take years, and many businesses don’t have the resources and time to do this. So they outsource the recruitment process to the third party to unburden them from the hard work.

 

 

Too much cost to maintain an in-house IT team

Besides the relatively high salary, the employers also have to take care of benefits, healthcare, sometimes accommodation so that the talents will stay with them. Again, it is very costly, so many businesses can’t do it and they outsource it to a third party.

 

High turnover rate

Sometimes a business just can’t ensure that the employees will stay with them forever. Especially in the IT market in which the turnover rate of talents is very high, disrupting the whole project. But when outsourcing IT functions, you can replace that staff with another one in just one or two weeks. The vendor will be responsible for providing suitable IT talents for you.

 

Read more: Top 8 Challenges in IT Recruitment Faced by Tech Giants

 

5. Too much time and effort in management

What can you do when you have a heavy IT workload but most of them are non-core functions? The best answer for you is to outsource them.

For a business that is overwhelmed by the workload, outsourcing helps them move some activities to external people so that they can concentrate on the main functions. Here third parties play a key role by acquiring the tasks.

 

 

With IT Outsourcing, you and your staff will not get bogged down with non-core activities. For example, before starting a project, you would normally have to carry out technology training sessions to give the fundamental information and knowledge for the team to follow. Sometimes, this training process can take up days, or even weeks.

But with a third-party team that has well-trained staff with expertise and experience, this can be shortened to just a few days as they only need to spend time on the requirement analysis, not the technologies themselves. Now, you don’t have to waste your effort and time on something that doesn’t make profits.

In fact, it can even give your in-house team more time and energy to work on their actual job. The investment that could have been spent on recruitment or training programs now is used for other core matters such as facilities or marketing campaigns, for example.

 

6. Too many low-important IT functions

Technology can refer to the difficult programming languages or technical breakthroughs that can have a major impact on your business’ performance. But it can also refer to the non-core, low-important IT functions that not every business has to have for their core operations.

For example, data centers and cloud storage are often considered non-core functions that should be outsourced because these IT functions don’t have anything to do with the strategic operations of the company.

 

 

By outsourcing these low-important IT functions, your company has:

• Handled them to the experts that can actually make them work more efficiently
• Avoided the tedious and time-consuming tasks that do not bring values
• Focused more on the strategic functions

 

In conclusion

Outsourcing IT functions is a very hard decision for any business owner. But if your business is struggling with IT recruitment, IT costs, non-core operations, time-to-market, high turnover rate and subject-matter expertise, you should start considering IT outsourcing now.

Achieve competent outsourcing with Lotus QA

Lotus QA has been the IT outsourcing partner with many countries, bringing our talented IT workers to the international market. When working with Lotus QA, we always ensure:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

 

If you have more questions about IT outsourcing management, you can contact Lotus QA expert for more information:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

According to a survey from Clutch, 80% of small businesses in the U.S. plan to outsource their IT functions to realize a host of benefits. But to harness the potential of IT outsourcing within small businesses, you have to know suitable IT outsourcing models, how to successfully apply them and how to avoid common mistakes. In this article, Lotus QA will bring you an in-depth guide to do IT outsourcing for small businesses.

 

1. Why small businesses should outsource their IT functions?

A small business with a limited budget and a small number of employees have many reasons to outsource their IT functions. These reasons include:

• Cost reduction
• Chance to consult and work with experts in the field
• More time to focus on core business functions
• Flexibility
• Business growth with IT outsourcing

 

Cost reduction

Cost reduction is the top reason why IT Outsourcing is so popular among small businesses. With the lower overhead IT Outsourcing offers, your business can have an outsourced team work on your project without spending on recruitment, utility, office expenses and employee benefits.

 

 

In the case of offshore IT centers and nearshore IT centers, the labor cost is even lower, thanks to the geographical pricing. For example, it would cost you about $157,570 a year, including taxes, to hire a software engineer in the US. But with an outsourcing vendor, the cost drops to $50,000 a year. This includes the operational costs and benefits.

Another factor contributing to this cost reduction is the additional tools and infrastructure. In an IT Outsourcing vendor, the tools and systems are provided with an inclusive price, which can save you a fortune.

 

Chance to consult and work with experts in the field

In order for a business to grow, the help of experts in the field is of paramount importance. But unlike big enterprises which have the reputation and resources to recruit IT experts, small businesses have limited resources when it comes to hiring.

So instead of investing in a lengthy and costly recruitment process, many small businesses have come for the help of IT outsourcing. With this, these businesses have the chance to get access to subject-matter expertise, leverage knowledge and ability, and hence, improve their IT functions.

 

More time to focus on core business functions

Once the thing you don’t know and the thing you’re not good at is outsourced to the supplier, what is left is that you are no longer bothered by the mundane and complicated tasks. Now you have more time to focus on your core business. Now, you have the time for doing what you know and leave the other parts to respective experts in their field.

As a result, IT outsourcing in this case has helped the business improve work efficiency.

 

Flexibility

With small businesses, the need for short-term and temporary workers is bigger, hence the demand for flexibility is also bigger. In fact, 33% of small businesses outsource to access flexible resources. With this, you won’t have to bother yourself with the hiring and contracting process.

 

 

Another important feature would be that the outsourcing team can be scaled flexibly. For a small business, the trajectory and business needs can change within a day, so flexibility in IT outsourcing will be more convenient for you than for an in-house team.

 

Business growth with IT outsourcing

Perhaps the ultimate goal for small businesses is to scale and expand. According to Clutch, about one-fifth of small businesses (19%) that have 251 to 500 employees use outsourcing primarily to scale their business.

By working with an IT outsourcing vendor, the business now will have better access to more customers at a wider location. For example, you’re a retail chain. You want to hire a team of software developers to work on an application to start selling online. By expanding your IT department, you now open your business to bigger opportunities with e-commerce.

 

2. The best IT outsourcing models for small business

Each outsourcing model has its benefits. The important thing is to know what you want from the IT outsourcing team.

• If your IT functions are to be short-term (under 2 years), so it’s best to go with a more flexible option in terms of time: Staff Augmentation. In this model, your business can reduce costs related to recruitment, payroll services and project implementation. Staff augmentation is also very scalable.
• If you’ve already had what you want in your mind and budget for it, you should develop a project-based model.
• If your business wants to have a team of IT experts to work solely for your business, it’s best to have a dedicated team that takes care of all IT operations. You can have the experts of your choices and simultaneously avoid the formalities in HR.

Read more: IT Outsourcing Models: Choose the Right Approach

 

3. Six tips for successful IT outsourcing for small businesses

IT Outsourcing for small businesses requires you to have strategic measures to succeed. Since the scope of work and the operations in small businesses are different from that of a mid-sized or a big company, there will be some things that you should put in mind.

 

Get to understand your expectations

A small business doesn’t have to luxury of just trying out IT outsourcing. In fact, they deal with a limited budget, hence the need for careful consideration of what they want to achieve from the project.

To know what expectation from IT outsourcing, small businesses need to know the objectives and the goals of the project. These also need to be broken down into smaller phases, including the requirement analysis, the planning, the execution and the report phase.

It’s important to negotiate reasonable service level agreements (SLAs) to ensure that both parties have the same expectations and know the consequences of not meeting them. SLAs should also define the metrics that will be used to measure performance and how they will be reported.

 

Prepare carefully for the project’s checklist

This checklist should include:

• What kind of expertise is required
• What security process and assurance methods to be applied
• What communication process and platform to have
• What technological feature to be covered
• What IT outsourcing model is for you
• Consider biddings from different providers

To maximize the cost, you should look at the biddings from multiple providers. For example, if you want to outsource your data center, you should come to about 3 service providers to ask for their offerings. From these offerings, choose the one that best suits your needs and your budget.

 

 

Since you don’t have the experience and the expertise in IT, getting to know more from the service offerings can help you gain some sense of the matter.

 

Start with a small trial first

A small company can lower the risk of working with an IT outsourcing vendor by starting a small trial first. In this way, you start your project with a small scope of work that has a clear set of objectives and deliverables. The outcome of this project can be an indicator of their competence and performance later on. This method will help small businesses “test the waters” and give them a sense of working with IT outsourcing.

 

Ensure integration and communication between teams

Once again, integration and communication might not be a strong point of small businesses due to the lack of experience. But in IT outsourcing, these two features are of top priorities. A proficient communication process can always enhance your IT project as both vendor and client are now part of a cohesive unit working under one project. Everything is communicated and handled harmoniously with little or no barrier.

 

 

Simplify the work process

The working process of a small business differs greatly from that of a big enterprise. With a small business, there is not enough personnel and time to follow through every single step of the legal matters and other trivial things. A large number of contracts, agreements, documents makes the outsourcing process seems challenging, and this is what you should avoid at all cost. To do this, your business needs to work out with the vendor to see if there is a way to simplify the work process to the core, so that both parties don’t have to get involved in the lengthy and timid details. All of these are for the ultimate goal of your project, which is to run as fast as possible.

 

4. Some common mistakes you must get rid of

IT Outsourcing for small businesses is not easy. There are some common mistakes that you should definitely avoid so that your IT functions will not go under.

 

Let cost-cutting the deciding factor

The best price does not always come with the best quality. Sometimes the vendor offers you cheap because they don’t have the potentials to provide competent services. Don’t compromise your quality over price. The cost for fixing the problems of low-quality work can be much larger than the money you thought you could save. You should look for cost-efficiency when choosing to outsource.

 

Go loose with management

Small businesses are not likely to have experience in managing an IT outsourcing team. They don’t have the personnel to manage the project and a clear management process to work on it. This kind of loose management can result in severe consequences if the vendor slacks off their work and derail the project with incompetency. Operations need to be closely supervised so that any kind of false activity can be handled immediately.

 

 

Not consider the communication feature of a vendor

With IT Outsourcing, communication is one of the key features for a successful project. But ironically, small businesses don’t often focus on it. Without efficient communication in your project, it is very hard to keep up with the updates, changes and requirements, etc. With just one problem that lacks communication, the whole outsourcing project can derail and fail.

 

5. Start it outsourcing for small businesses with Lotus QA

IT Outsourcing for small businesses can do a lot of good for you to scale and deepen your IT functions. With Lotus QA, we want to help you achieve successful digital transformation with reasonable costs, expertise and flexibility.

Lotus QA has been the IT outsourcing partner with many small businesses, bringing our talented IT workers to assist your IT functions. When working with Lotus QA, we always ensure:

• High Security: Lotus QA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

 

If you are interested in IT outsourcing for small businesses, you can contact Lotus QA expert for more information:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance

To deal with the unquenchable thirst for IT talents, Lotus QA has taken strategic steps when partnering with FUNiX for multiple recruitment programs and initiatives. 

 

The potential for HR growth in Lotus QA

Currently, Lotus QA has nearly 250 technology engineers. By tapping the market of IT talents through strategic partnership and innovative approaches, Lotus QA promises to grow to 1000 personnel in 2026. In 2022 alone, the business plans to recruit nearly 350 engineers for Manual positions, Automation Tester; Java, .NET, PHP, NodeJS, React programmer; Processing image data, etc. to meet the demand of the global IT market.

 

 

One thing that draws these candidates to Lotus QA is the attractive salary range of up to VND 50M/month. Our CTO, Mr. Nguyen Hoang Hai indicated that the company will conduct performance and salary reviews twice a year for opportunities for promotion. At the same time, there are professional and skill training courses conducted by experts to help our employees enhance their skills and knowledge.

 

Recruitment partnership with FUNiX 

Lotus QA signed a strategic cooperation agreement on training and recruitment with FUNiX on November 22. Accordingly, our company welcomes undergraduate and post-graduate students to learn and work on our projects. In addition, we also take part in the process of developing training programs by sending experts to teach and train FUNiX’s students, aiming at shortening the gap between students and the company.

 

 

Acknowledging FUNIX’s online training model as practical, effective and pioneering, Lotus QA believes that our partnership can help our business solve the problem of talent shortage in information technology.

The special element that makes FUNiX stand out among other educational programs is that they create the opportunity and the environment for students to meet future employers while they’re still learning. “This helps you find a specific destination and contributes to a great motivation for your learning process.” Mr. Nguyen Thanh Nam, founder of FUNiX added.

 

Lotus QA – an ideal workplace

Lotus Group was established in 2016, including Lotus Quality Assurance and Lotus Technology Services. Currently, the company provides IT services and personnel to international customers, focusing on three main service areas of software development, software testing and AI data labeling.

The enterprise has implemented nearly 200 projects for more than 60 customers from 9 countries, including INFINIQ, Qualcomm, Toshiba and so on. This year, Lotus has become a Silver partner of ISTQB, a certificate provider for Testing Proficiency and received the prestigious Sao Khue award for IT services. At the same time, we are also recognized as the top Software Testing company in Vietnam by Clutch – a leading B2B business ranking agency.

In the next 5 years, Lotus is expected to grow more in automated software testing and outsourcing services in core markets of Japan, Singapore, Korea, Hong Kong and the US.

Outsourcing is an excellent tool, but there are major pitfalls that you may stumble upon with IT Outsourcing if not correctly managed. So how do you obtain effective IT Outsourcing management? Here are 7 tips from Lotus QA to help you exploit the potentials of IT Outsourcing.

 

1. Outsource operations that have minor importance first

If you’re new to IT Outsourcing, maybe you should go slow with it first. Instead of starting in bulk, you should try out IT Outsourcing with IT functions that have minor importance first. These functions are easier to train, so it will give you an easy start first.

For example, you want to outsource testing. First, you will start with manual testing to do unit testing, integration testing, functional testing, etc. Then when you can see that the team is fully capable, you will go for automation testing which requires more complicated work.

This can be considered a litmus test for the efficiency of IT Outsourcing management. Through this kind of “trial”, you can gain a sense of what IT outsourcing is like and what it takes to successfully manage an outsourced team.

 

 

Worst-case scenarios, even when outsourcing does not come up to your expectations, it would just affect the non-core functions. The important parts of your business will remain uninfluenced. Therefore, the risks are minimized.

But if IT Outsourcing shows promising outcomes, you can always use the experience and understanding of the system for the bigger and more complex projects/functions.

So the question is, How do you decide which are the operations that have minor importance? It brings us to a method that has been applied for years – the strategic-versus-commodity approach.

For this approach, your operations will be divided into two parts:

• The commodities that do not differentiate you from your competitors. You can outsource these.
• The strategic functions that are vital to your business. This you can keep in-house.

But remember that there is no definite approach for your commodities and your strategic functions. That is to say, it depends on your ultimate goals and how you carry out the contract.

For example, even when you have already defined it as a commodity or strategic function, you can still consider the bidding of other suppliers. If they can ensure the quality and lower the cost, you should try it out. Many businesses have implemented this approach with a short-term contract, say 2 years, to see if they can outsource their strategic functions or not. Depending on the outcome of the contract will you choose to continue outsourcing.

 

2. Define your goals and requirements

You need to know what to expect from IT outsourcing to actually achieve it. It’s not the general terms such as cost reduction or large talent pool – these are too obvious. You need to break down your objectives into smaller goals and each of them will contain a checklist of what actions, units and issues to handle.

For example, you want to outsource performance testing. You need to break down the overall requirement into smaller requirements for each phase of the process:

• Requirement analysis: you want the outsource team to know what they are dealing with and you expect a question list to clarify the project.
• Testing process: you want analysis and the come up of a test strategy, test plan, test schedule, test environment, test viewpoint, test design, test scripts, test scenarios, test cases, etc.
• Testing execution: you expect bug report, test log, test report, etc.
• Project report: you want a quality report of the whole project.

 

 

From the above objectives, then you can devise strategic steps to achieve them.

With the detailed specifications of what is to be outsourced, your business can further devise the agenda and allocations for the next step of the outsourcing project. Clear goals and requirements can also help you in managing the outsource team. Anything that comes short of the expected outcomes will be reviewed and redone if necessary.

 

3. Choose the right outsourcing types

Practically, location is the feature that sets out onshore, nearshore and offshore outsourcing. But this difference in proximity can bring the different edges that you can consider to decide a suitable outsourcing type.

Onshore outsourcing is for you when:

• You prioritize communication with the supplier
• You don’t want any concerns about language barriers or cultural difference
• You want easy access to your suppliers for better control and supervision

Nearshore software outsourcing is suitable when:

• You want to ensure both continuous communication and the lowered costs
• You want to have cultural familiarity in your teams

 

Offshore outsourcing is for you when:

• Cost reduction is the of the utmost importance to you.
• You don’t mind the opposite time zones.
• You want larger talent pool.

Based on what your priorities are, you can choose among the above IT outsourcing types.

Read more: A Complete Comparison of Nearshore vs. Offshore Software Outsourcing

 

4. Know what IT outsourcing management model is for you

It is very important that you know the IT outsourcing model for you. By knowing your outsourcing models, you can know the basics of how you will run your outsourcing projects and the model that fits your financial situations and your plans the most.

You should look into these IT outsourcing pricing models before signing any contract with an international technology outsourcing company. By knowing how you are going to collaborate, you will have better plans streamlining your visions and your goals. At Lotus QA, we implement the four IT outsourcing pricing models, including:

• Project-based (for businesses that have clear objectives and fixed budget)
• Time & Material (for businesses that want flexibility)
• Dedicated Team (for businesses that want total control of who will work on their projects)
• Staff Augmentation (for businesses that want highly skilled staff to work on their short-term projects)

Find out more about IT Outsourcing Models: Choose the Right Approach

 

5. Set up a strict security process

For an in-house team, IT functions are hard to secure enough, let alone outsource them to an external team. Many businesses have been struggling with the fear of being more prone to security breaches and similar problems when doing IT outsourcing management. To solve this, you and your business need to come up with a strict security process to opt out any security risks.

 

 

It is also very important for you to find suppliers that are capable of ensuring maximum security for you. Here are some features to include:

• Physical security layers (CCTV system, safeguards, fingerprint, etc.)
• Legal confidentiality (NDA, staff confidentiality, etc.)
• Network security (VPN, Data leak prevention, close-up monitoring, etc.)

 

6. Design an effective communication process

Communication has long been one of the major issues to deal with in IT outsourcing management. Put it simply, without effective communication, your IT outsourcing implementation is very much likely to fail. Here’s how you can avoid this pitfall:

• For the definition phase, you receive requirements, specifications from the client to study and build a plan. Frequent meetings are set up through multiple channels and platforms.
• For the execution phase, we design necessary builds. For required documentation, you should have written and spoken forms. Visual aids are recommended.
• For the termination phase, a project evaluation feedback via CSS form must be handed over for further understanding.

 

 

If necessary measures are to be taken during the outsourcing process, communication will no longer be the problem with IT Outsourcing management.

Read more about Remote Communication Best Practices

 

7. Choose a partner that can help you with your work methodology

In IT Outsourcing management, the most popular methodologies are Agile, V-model or Waterfall. No matter what methodology you want to follow, it is a must that you outsource the job for a vendor that has the experience and expertise with the particular methodology.

For example, if you want to apply agile for flexibility and faster time-to-market, it is important that you outsource the work to a supplier that:

• Has the personnel for Agile, such as Scrum Master or product owner that has the experience in it
• Has worked in agile for multiple projects and understands how agile works
• Is familiar with the incremental and iterative operations.

 

 

How can you make sure that everyone’s work is aligned with each other’s? The answer is to develop one cohesive playbook for everyone to follow.

This playbook will contain a robust workflow, background information and necessary materials for everyone to further streamline and follow the project’s standards.

This playbook can be both in written and visual forms. Instead of plain texts, it would be better if you add some wireframes, diagrams, visual aids to convey your ideas. The more specific you are, the better the chance of getting the deliverable you are looking for.

 

In conclusion

IT outsourcing management has always been an issue that you have to master if you want your outsourcing team to work effectively. In order to successfully manage IT outsourcing, the tips above will come in handy for you. More importantly, these tips can only be applied successfully with the help of an experienced outsourcing vendor. Their experiences and expertise can help you meld your business and their outsourcing team into one cohesive, functioning unit.

 

Achieve competent outsourcing with Lotus QA

Lotus QA has been the IT outsourcing partner with many countries, bringing our talented IT workers to the international market. When working with Lotus QA, we always ensure:

• High Security: LQA not only follows stringent procedures of ISO 27000:01 for optimal security and international standardized process but also flexibly adapts to clients’ requirements
• Quality Human Resource: we ensure staff competency through strict rounds of interviews, on-job orientations, continuous learning & development.
• Flexibility: We provide different working models to allow clients to choose or change the plan at any time.

If you have more questions about IT outsourcing management, you can contact Lotus QA expert for more information:

• Website: https://www.lotus-qa.com/
• Tel: (+84) 24-6660-7474
• Fanpage: https://www.facebook.com/LotusQualityAssurance